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Unable to install Adobe Presenter 9, download from Akamai Netsession

New Here ,
Apr 06, 2014 Apr 06, 2014

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Unable to install Adobe Presenter 9, download from Akamai Netsession, the pop up window keep showing download complete and install,

click on install button nothing happen. replicated problem with chrome, internet explorer 10 and mozilla firefox.Restart machine 3 times

I am a liscense user help me please

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Adobe Employee ,
Apr 07, 2014 Apr 07, 2014

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Hi there,

Greetings from Adobe.

Can you please confirm your Office version ? PowerPoint version- Is it 32 bit or 64 bit ?

Are you trying to download Presenter 9 32 bit or 64 bit ? Please confirm your Operating system ?

Regards,

Ajit

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New Here ,
Apr 07, 2014 Apr 07, 2014

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Hi ,

Our systems are win 7 64 bit with MS Office 2010 Professional.

There is no option to download presenter 9 32 bit or 64 bit from the adobe download website all I see a unified installer with language option.

Thank you and Best Regards

Sazali

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