Creative Cloud Packager fails when downloading Media Encoder 7.2.2 update

[UEL_MPS]

Hi all,

I am wondering if anyone else is seeing this.

I am attempting to use CCP 1.4 (Macintosh platform) to build a package for deployment to the Macs in our department. It is failing, specifically, when trying to download the Adobe Media Encoder 7.2.2 update, which I understand was released a few days ago. All other selected components download properly and the package will build if I deslect Adobe Media Encoder before building.

I have successfully reproduced the issue on two different systems, have tried purging the cache folder that CCP uses, moving it to another location/disk etc, all with no joy. Here is a snippet from the log:

04/11/14 09:20:22:455 | [INFO] |  | ASU | EnterpriseNative | EnterpriseNative |  |  | 1315279 | downloadupdates returned error Code :U43M1D204
04/11/14 09:20:22:455 | [ERROR] |  | ASU | EnterpriseNative | EnterpriseNative |  |  | 1315279 | download updates returned statusCode:43, errorCode:204
04/11/14 09:20:22:455 | [WARN] |  | ASU | EnterpriseNative | EnterpriseNative |  |  | 1315279 | ewa_getDownloadedUpdateCacheInfo: Cache XML file does not exist.

Wondering if anyone else is seeing this or if anyone has any suggestions please?

Thank you and warm regards,

Neil.

[Karl_Gibson]

Hi Neil,

Thank you for bringing this up. We are also able to reproduce on our end and we are looking in to the problem. I will respond back once we have isolated the problem and fixed.

Cheers

Karl Gibson | Product Manager | Enterprise IT Tools

[UEL_MPS]

Hi Karl,

I'm just following up to ask whether there has been any progress at your end with this - as I'm sure you'll understand, I am anxious to deploy CC to our machines and can't do so until this is resolved.

Thank you again and regards,

Neil.