Offline Payment PDF Not Being Sent By Business Catalyst

[sjbiar]

Wee using Business Catalyst and Offline Payments. In the last 24 hours Business Catalyst has stopped sending the email with the password protected pdf file with client credit card payment details. So we are getting orders we cannot process payments for.

Anyone else experiencing this problem?

[aishvarya_rastogi]

Hi,

We are aware of this issue and currently investigating it. You can check the status at http://status.businesscatalyst.com/

Please accept our apology for the inconvenience.

Regards,

Aish

[ecowoodie82]

We just experienced the same issue on Feb 2. Up till then the only issues that we have encountered is the emails occasionally showing up in the spam folder. Support was not able to offer any solutions.

Good luck,

Don

[neuvocreate1234]

Is this problem occurring again? I have an order but no email PDF for processing the payment? April 16,2014

[sjbiar]

Yep.

The status page http://status.businesscatalyst.com/ says there is a problem again.

I think BC should give us fincancial recompense for their incompetence.

Otherwise, I am thinking I should not be using this platform????

What do you think???

This is JUST NOT GOOD ENOUGH!!!