Adobe Captivate 7 Not Opening - Loading Screen Freezes

[Guest]

I just downloaded the program. I have never had this program on this laptop before. I've waited for over an hour for this program to load and/or unfreeze. However, it's not unfreezing. It's not doing anything. I've tried shutting the program down entirely through the task manager and everything.I just don't get what the problem is. I never have issues opening up Adobe programs. So why this one?

[VikramGaur]

Hello,

Welcome to Adobe Forums

Do you have MAC or Windows ?

As a testing, try launching Adobe Captivate 7 with a different user account of your computer

Thanks,

Vikram Gaur

Adobe Support

[jrhtx2]

Hi I have Captivate 7.01.237 and OS Mavericks 10.9.2. I tried to load a prior project but it will not allow me to see the timeline, properties or the Library. I can not even view individual slides. I cleared my cache, updated my Flash player. I try clicking on timeline and properties and it won't click. The library is checked but it is not viewable.

[Guest]

That has nothing to do with this issue, so why are you posting here?

[jrhtx2]

Because I can, and because the program froze in place. Also Adobe responded to you, so I knew the week it typically takes for a response would be cut in half, which I was correct. But in the end I figured it out, but thanks for your concern!

[VikramGaur]

Hello,

Welcome to Adobe Forums

As per the screenshot, I can see that "Timeline" is not checked under Window Pop-up Menu

Double click on any of the slide and then you will see main stage will appear.

Let me know if you have any queries.

Thanks,

Vikram

[jrhtx2]

Vikram,

Actually it would not allow me to click on the timeline. Everytime I clicked nothing happened. The library the same. Anyway, I did some digging. The preferences file folder got corrupted. It's embedded in my harddrive and once I renamed it, Captivate created a new folder and then all the features that weren't working returned.

Best,

Jenny

[Guest]

I use Windows and there are no other users on this laptop. Just the main/administrator user. That's it.

[VikramGaur]

Hello,

Go to this location C:\Windows\Fonts

Copy all the fonts file

Create a folder on desktop  and paste all the fonts.

Now delete all the fonts from C:\Windows\Fonts folder

Now launch Captivate 7

Could be an issue with a corrupted font.

Once CP7 launches, you have to copy and paste chunks of fonts (From Desktop folder to C:\Windows\Fonts folder) and launch CP7 again.

Note : Copy and pasting chunks of fonts will help you to find the corrupted font

Thanks,

Vikram