CC Installer initialises and then closes!

[Abzie]

I'm trying to install Creative Cloud again after previously uninstalling it. However, when I try and download it, the installer initialises, but then closes and nothing else happens!

I've tried downloading on different browsers and have restarted my laptop (Windows 8) and still no luck.

Please help!

[Romsinha-9KMEUt · Accepted solution]

Hi Abzie,

Please follow the below mentioned steps:

1. Win: Navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename it.

            Navigate to C/Program Files(X86)Adobe/Adobe Creative Cloud and rename it.

2. Mac: Navigate to /Library/Application Support/Adobe/OOBE and rename it.

            Navigate to Applications/Utilities and trash Adobe Application Manager and Creative cloud folder.

Try installing again and let us know whether it worked.

Regards,

Romit Sinha

[Abzie]

Thank you very much! It's working now.