Unable to launch PS CC Mac OSX 10.9

[Ross Hage]

I have installed PS CC on 2 Max's with the same result on both

The splash screen shows, the app opens for a couple of seconds then closes

There is no error reported and I can not find an issue in a log.

I have followed a multitude of information on discussion boards but to no avail

Where should I start looking?

I have Light Room 5 and PS CS6 installed and have no issue with them

Thanks for the help

Regards

Ross

[Chris Cox]

That sounds like your subscription information is invalid, and it's closing as if you had stopped the subscription.

[Ross Hage]

Hi Chris,

Thanks for the reply, I have been over the subscription information it all looks ok.

I took out the "Photoshop Photography Program" The information and my profile appears valid and the invoice is showing the payment went thru ok.

When the chat comes back on line I will get in contact and see if it all ok from Adobe's end.

Any other ideas where I could look?

Ross

[Romsinha-9KMEUt]

Hi Ross Hage,

Do you have any other application apart from CC installed on your machine? Which OS are you using?

Regards,

Romit Sinha

[Ross Hage]

Hi Romit

I have installed;

Ableton Live 9

Lightroom 5

Photoshop CS6

Trend Micro AV (had it turned off during the install)

Pages, Numbers, Keynote

iBank

The OS version is OS X 10.9.2 (13C64)

Regards

Ross

[Romsinha-9KMEUt · Accepted solution]

Please navigate to Library/Application Support/Adobe/SLCache and rename it. Launch CC app's, sign in and let us know if still the same issue.

Regards,

Romit Sinha

[Ross Hage]

Hi Romit,

Thanks very much, it now works like a treat

Regards

Ross