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I upgraded from CS5 Design premium to CS6 creative suite design standard (which adobe online store said told me, that I was allowed to to such an upgrade), and during typing my CS6 serial and then to qualify the update the CS5 serial it told me that it was NOT a qualiying product.
I called Support, and they told me to click on the yellow field, and give me the number. I got a code to type, and it worked until around 30 days later... then Acrobat X Pro and Distiller stopped starting.
I ran the acrobat cleaner, and did a reinstall of only Acrobat X Pro... It started... but prompted me to inter my serial number... I did that, but then i came up with this message:
"The serial number you entered has been revoked. This product cannot be licensed. Please contact Customer Support...
All the other programs from CS6 was still installed, only acrobat X pro was removed. And guess what... I also got the message that the serial has been revoked on Indesign, illustratoer, photoshop and bridge.
So here I am... again.
Please hurry.
I called the support, and they fixed it with a new serialnumber.
Thanks.
Robert
Sendt: 19. april 2014 18:26
Til: Kolind Bogtrykkeri - Robert
Emne: My serial number has been revoked
Re: My serial number has been revoked
created by Romsinha<http://forums.adobe.com/people/Romsinha> in Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/6312729#6312729
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These forums cannot belp with account and purchase issues - you must contact Adobe Customer Care directly
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Okay, and when I call Customer "care" they take an answer from stock, gives me a code that works until I have to do a repair or add a component...
Seems like Adobe has gone too big and have too much monopol in the market.
Last time I spent more than hour waiting at the phone.
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Hi Robert,
Can you please share the case number for Adobe so that I may look into your account details.
Regards,
Romit Sinha
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I called the support, and they fixed it with a new serialnumber.
Thanks.
Robert
Sendt: 19. april 2014 18:26
Til: Kolind Bogtrykkeri - Robert
Emne: My serial number has been revoked
Re: My serial number has been revoked
created by Romsinha<http://forums.adobe.com/people/Romsinha> in Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/6312729#6312729