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Help with reinstalling Adobe Creative Suite 6 Master Collection

New Here ,
Apr 19, 2014 Apr 19, 2014

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About a year or so ago, I purchased and installed the Adobe Creative Suite 6 Master Collection on my 1TB external hard drive (since that hard drive was bigger). Unfortunately, the hard drive just died, which means that all the programs in the suite are gone. I'm now trying to reinstall the suite internally on my computer, but it isn't letting me pick the directory. Everything else is fine; the serial number works, my account is working and there aren't any errors. But when I reach the 'options' page, I'm stuck. I check the option to install all the programs, I pick the language, but where it says the directory, it still has the directory of my old hard drive. I've tried unplugging the external hard drive (just in case it was still reading it), but it still has the directory chosen, and there isn't any button to let me browse and change it to another hard drive. I tried installing it anyway to see what would happen, but the install fails and stops. I even tried to copy and paste the new directory into the space, but still nothing. Can anyone help? Also, I went to Control Panel to see if the files were still there, but they weren't.

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correct answers 1 Correct answer

LEGEND , Apr 19, 2014 Apr 19, 2014

Run thze cleaner tool and try again.

http://www.adobe.com/support/contact/cscleanertool.html

Mylenium

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LEGEND ,
Apr 19, 2014 Apr 19, 2014

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Run thze cleaner tool and try again.

http://www.adobe.com/support/contact/cscleanertool.html

Mylenium

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New Here ,
Apr 19, 2014 Apr 19, 2014

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Thank you so much! I ran the cleaner, and it's given me the option to change BUT now, it gives me this when I pick the new directory. Any suggestions?

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New Here ,
Apr 20, 2014 Apr 20, 2014

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I fixed it. Thanks for your help!

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