My serial number has been revoked

[Robert_trykker]

I upgraded from CS5 Design premium to CS6 creative suite design standard (which adobe online store said told me, that I was allowed to to such an upgrade), and during typing my CS6 serial and then to qualify the update the CS5 serial it told me that it was NOT a qualiying product.

I called Support, and they told me to click on the yellow field, and give me the number. I got a code to type, and it worked until around 30 days later... then Acrobat X Pro and Distiller stopped starting.

I ran the acrobat cleaner, and did a reinstall of only Acrobat X Pro... It started... but prompted me to inter my serial number... I did that, but then i came up with this message:

"The serial number you entered has been revoked. This product cannot be licensed. Please contact Customer Support...

All the other programs from CS6 was still installed, only acrobat X pro was removed. And guess what... I also got the message that the serial has been revoked on Indesign, illustratoer, photoshop and bridge.

So here I am... again.

Please hurry.

[Dave Merchant]

These forums cannot belp with account and purchase issues - you must contact Adobe Customer Care directly

http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

[Robert_trykker]

Okay, and when I call Customer "care" they take an answer from stock, gives me a code that works until I have to do a repair or add a component...

Seems like Adobe has gone too big and have too much monopol in the market.

Last time I spent more than hour waiting at the phone.

[Romsinha-9KMEUt]

Hi Robert,

Can you please share the case number for Adobe so that I may look into your account details.

Regards,

Romit Sinha

[Robert_trykker · Accepted solution]

I called the support, and they fixed it with a new serialnumber.

Thanks.

Robert

Fra: Romsinha

Sendt: 19. april 2014 18:26

Til: Kolind Bogtrykkeri - Robert

Emne: My serial number has been revoked

Re: My serial number has been revoked

created by Romsinha<http://forums.adobe.com/people/Romsinha> in Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/6312729#6312729