how do I download? (download manager keeps closing)

[njh51]

Have tried several times to download Edge Animate, but the download manager keep closing ("unexpectedly"). I click reopen, and it only checks for updates, but does not download the new app.

[Preran]

Hi njh51,

Have moved your post to a more appropriate forum.

Thanks,

Preran

[njh51]

where did  you move it to?

[Jeff A Wright]

Njh51 is the download manager you are referring to the Creative Cloud Desktop application?  If so do you receive any specific error messages?  Also which operating system are you using?

[Guest]

Jeff, I am receiving dozens of email from you and others about download issues. Please tell me how I can stop receiving them. Thank you Thank you Thank you

Jay

[Jeff A Wright]

Jay please see http://forums.adobe.com/message/1877406#1877406 for information on how to adjust your e-mail notification settings.

[njh51 · Accepted solution]

issue was resolved through tech help.

my old download thing was supposed to automatically update to the cc downloader, but did not.

There was nothing on the product page to indicate this, so I did not know where to find what I needed.

I found it, downloaded the CC downloader and then my app.

[Jeff A Wright]

Excellent.  Thank you for the update Njh51!