Adobe Forums: Inability to install AIR applications on mac os x

Simon BaileyCommunity Professional

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Inability to install AIR applications on mac os x

Apr 22, 2008 2:53 PM

To say this is a frustration is an under statement :) I have recently just bought a mac pro and installed the AIR runtime no problem. However, when I try and install and AIR application, whether downloaded from a site or one of mine created from Flex I am presented with the following error:

quote:

Sorry, an error has occured The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author

I have tried with mulitple applications i.e. Adobe Media Player, Twhirl etc to no avail. I have uninstalled, restarted, installed, restarted, installed prior Beta versions, upgraded, quit most 3rd party software applications in case of conflicts.... all fail.

I am using mac os x Version 10.5.2 on a mac 2 x 2,8ghz quad core intel xeon.

Help pls, I have to write an article on AIR for a mag and am not keen on using the 'ol slow mo laptop ;)

Simon

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Oliver Goldman,

Adobe Employee

Apr 22, 2008 4:17 PM

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Please capture a log file as described at http://blogs.adobe.com/simplicity/2007/10/air_installer_logging.html.

thanks,
Oliver Goldman | Adobe AIR Engineering

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Simon Bailey,

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Apr 22, 2008 5:44 PM

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TWHIRL

Starting app install of file:///Volumes/Newtriks%20HD/newtriks/Downloads/twhirl-0.7.5.air
UI SWF load is complete
UI initialized
Converting to /private/var/folders/kz/kzRbN8THGzaCuC21SnFH1E+++TI/TemporaryItems/Fl ashTmp0
Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
Starting cleanup
Installation exited

AMP

Starting app install of http://www.adobe.com/go/amp_install
UI SWF load is complete
UI initialized
Downloading file to /private/var/folders/kz/kzRbN8THGzaCuC21SnFH1E+++TI/TemporaryItems/Fl ashTmp0
Received HTTP Response Status event
Response URL is http://airdownload.adobe.com/air/amp/adobe_media_player.air
Waiting for user confirmation
User confirmed action: install
Converting to /private/var/folders/kz/kzRbN8THGzaCuC21SnFH1E+++TI/TemporaryItems/Fl ashTmp2
Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
Starting cleanup
Installation exited

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Simon Bailey,

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Apr 23, 2008 12:36 PM

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Mildly persistent I know but are there any conclusions from any AIR techs regarding these error events outputted during installation of AIR applications?

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Simon Bailey,

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Apr 24, 2008 3:28 PM

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Ok this is real de va ju of installing ColdFusion on my mac all that time ago. I have now tried installing all the betas, tried installing different AIR apps and still the same damned message, I really cannot understand how this could be such an issue and why its occuring, all I know is I need AIR to run on this mac big time!

Doesn't this mean anything to anyone?

quote:

Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
need

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Simon Bailey,

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Apr 29, 2008 4:43 AM

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http://www.nutrixinteractive.com/blog/?p=106

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Simon Bailey,

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May 6, 2008 3:21 AM

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On reflection, even though AIR runtime itself installs fine, I thought the installer log may also assist in searching for a solution to my problem here:

Performing runtime install
UI SWF load is complete
UI initialized
enter confirming
Installation type: new
stateInstallingWithElevation: enter install
received unknown message type from subinstaller: Adobe AIR is currently not installed
received unknown message type from subinstaller: Installing with version 1.0
subinstaller: Scheduling runtime installation operations
subinstaller: Beginning runtime installation
subinstaller: Beginning install
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app to /Applications/Utilities/Adobe AIR Uninstaller.app
subinstaller: Saving /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Resources/Adobe AIR Application Installer.app
subinstaller: Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Resources/Adobe AIR Application Installer.app to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/Fl ashTmp0/file1
subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Resources/Adobe AIR Application Installer.app
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app to /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app
subinstaller: Saving /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
subinstaller: Copying /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/Fl ashTmp0/file2
subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Application Installer.app to /Applications/Utilities/Adobe AIR Application Installer.app
subinstaller: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
subinstaller: Saving copy of /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
subinstaller: Copying /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist to /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/Fl ashTmp0/file3
subinstaller: Execution complete; beginning commit phase
subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/Fl ashTmp0/file1
subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/Fl ashTmp0/file2
subinstaller: Deleting /private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/TemporaryItems/Fl ashTmp0/file3
subinstaller: Commit complete
Elevated install completed
received unknown message type from subinstaller: Done.

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Simon Bailey,

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May 7, 2008 2:31 AM

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Just had this posted on my blog regarding my AIR applications installation issue:

I have had many customers with the same problem. Some have Adobe CS3 installed and that seems to have caused problems. Other than that I don’t know either. Please shoot me or my blog an answer if you find one. Thanks.

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ray-square,

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May 7, 2008 9:28 AM

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I have the same problem. I saw the error when I tried to install an AIR app which is already installed on the system before. If I remove the app on my system and use the install badge, I can install it fine.

I've found out that if I set <customUpdateUI> to false and my install badge works again. I am trying to find a way to fix it so I can use both custom update UI and the install badge together.

Any suggestion?

quote:

Starting app install of http://www.raysquare.com/test.air
UI SWF load is complete
UI initialized
Downloading file to /private/var/folders/A8/A8JNeb-ZESiThFev5neT7++++TI/TemporaryItems/Fl ashTmp0
Received HTTP Response Status event
Response URL is http://www.raysquare.com/test.air
Waiting for user confirmation
User confirmed action: install
Converting to /private/var/folders/A8/A8JNeb-ZESiThFev5neT7++++TI/TemporaryItems/Fl ashTmp1
Conversion is complete
AIR file is bound to version 1.0
app id C6DBEEA1-D1F2-4291-9AC5-CF629633C3FA
application is bound to this version of the runtime
Application is installed? true
Application handles updates; launching it
Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #2004" errorID=2004]
Starting cleanup
Installation exited

Raymond

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Simon Bailey,

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May 8, 2008 4:31 AM

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Hi Raymond, I noticed a slightly different error text and id, I get this weird internal crypto error? Following someone blog posting me I htought I would try uninstalling flash cs3, uninstall AIR, reinstall AIR and then try installing an AIR application, damn it still no success and exactly the same error as I had before.

This is a grade A pain, I am now having to write a tutorial on AIR using my old mac book pro and Tiger!!!!! Arrrgh

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Matthew Giger,

Community Member

May 9, 2008 9:56 AM

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Some of my customers are getting the same problem. Is anyone from Adobe even concerned about this? I've got about 20 people with the same problem, mostly on Macs but some on PCs too.

Here's one logfile:
Starting app install of file:///Users/<me>/Desktop/EarthBrowser.3.0.1.air
UI SWF load is complete
UI initialized
Converting to /private/var/tmp/folders.14651219/TemporaryItems/FlashTmp0
Failed while converting AIR file: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
Starting cleanup
Installation exited

Adobe? "Internal Crypto Error"? Anyone?

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Oliver Goldman,

Adobe Employee

May 9, 2008 10:58 AM

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Concerned, yes, but still unable to reproduce this.

Can anyone confirm this error is occurring on Windows? A log file file from a failing Windows install would be appreciated.

thanks,
Oliver Goldman | Adobe AIR Engineering

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Simon Bailey,

Community Professional

May 9, 2008 3:20 PM

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I am firing off as much info as I can retrieve here, this is the output from the mac os x console window reporting the macs perspective of the error when trying to install an AIR app:

09/05/2008 22:17:08 /usr/sbin/ocspd[2762] starting
09/05/2008 22:17:10 com.apple.launchd[96] ([0x0-0xba0ba].com.adobe.air.ApplicationInstaller[2761]) Exited with exit code: 7

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Simon Bailey,

Community Professional

May 12, 2008 8:19 AM

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Some further investigation on my part.

Phoned Apple and explained the problem as above, detailed the Error 7 thrown and they stated that it may be 'drive not supported by module'? I spent an hour today with them on the phone and have performed the following:

-Verified disc permissions
-Repaired disc permissions
-Created a new user account and installed an AIR app on that account
-Gone through the time consuming task of reinstalling Leopard (all this just for AIR!!!!), reinsalling AIR and then trying to install AIR apps.

NONE OF THE ABOVE WORKED

Apple can fairly confidently say that this is not an os issue and the problem must lie with Adobe AIR.

And on we go, still no success and more people contacting through my blog with the dreaded 'internal crypto' error. Kind of reluctant to produce an AIR application for resale with this potential problem still looming unresolved in the background, lol............

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Oliver Goldman,

Adobe Employee

May 12, 2008 10:20 AM

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Thanks for your effort in trying to narrow this down; the additional information you've provided is helpful. We're working on it.

Oliver Goldman | Adobe AIR Engineering

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Oliver Goldman,

Adobe Employee

May 12, 2008 4:13 PM

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Please try the following two experiments, if possible, and let us know the results.

1) Attempt to install an AIR application while off-line.

2) Delete the folder ~/Library/Application Support/Adobe/AIR/CRLCache and then try installing again.

thanks,
Oliver Goldman | Adobe AIR Engineering

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Simon Bailey,

Community Professional

May 12, 2008 4:30 PM

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Hi Oliver,

Thanks for the guidance:

1) Still no joy
2) CRLCache not on my system, here is a terminal list of that directory:

newtriks:AIR newtriks$ ls
Updater eulaAccepted update

BTW, one thing that is a potential difference in setup here, is that I have 2 hard drives, one as a boot drive and another for doc storage, dunno if that may affect things?

Thanks

Simon

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Simon Bailey,

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May 14, 2008 11:02 AM

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Righto, I seem to be making some sort of progress here as to what the heck may be the root of the problem. I have previously mentioned about having two drives, one a boot drive and the other being the main document storage and for the User directory. Please see here for an example to what I mean:

http://chris.pirillo.com/2008/02/06/how-to-move-the-home-folder-in-os- x-and-why/

I last night did a complete fresh reinstall of leopard so that both the boot drive was default for the User directory on my mac. Essentially everything was now running off the one main Macintosh HD. I then immediately installed AIR and then an AIR app and hey presto, it worked. I then moved my User folder to my second hd on my mac pro, still worked. I then restarted my system and deleted my original User folder on the Macintosh HD rebooted and now the problem resurfaced and I cannot install AIR apps.

HTH Oliver :) Now I am in two minds what to do, run off one hd or have AIR apps :)

Simon

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NoboG,

Community Member

May 14, 2008 1:40 PM

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Hi Pickle Jar,

we have tried to repro your issue via transplanting the users to a different drive. Unfortunately, we were still unable to repro your issue.

Since the problem is following your user account, can you try the following?

1: create a new user account and move it to the other drive to confirm that you do not see the problem with the new account.

2: if that is the case, it will appear that there is something in your home that the AIR application installer is incompatible with - we can try to narrow that down further

3: you said that you repaired your disk for permissions problems -> can you also run Keychain and perform first aid on the Keychain while logged into the account that is giving you problems?

Thanks,

Nobuo

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Simon Bailey,

Community Professional

May 17, 2008 4:05 AM

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quote:

1: create a new user account and move it to the other drive to confirm that you do not see the problem with the new account.

Create a new account on the main HD and still threw problems.

quote:

2: if that is the case, it will appear that there is something in your home that the AIR application installer is incompatible with - we can try to narrow that down further

I noticed on the last sequence of events on reinstalling Leopard that it runs fine till I start adding certain software and tinkering with setting i.e. instantiating php, installing mySQL, adding various applications i.e. cocoamysql.
My last format involved moving the 'user home folder' as opposed to the User directory as a whole. This seemed to still allow me to install AIR apps.

quote:

3: you said that you repaired your disk for permissions problems -> can you also run Keychain and perform first aid on the Keychain while logged into the account that is giving you problems?

Verified that there were no problems with the key chain!

Cheers

Simon

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Oliver Goldman,

Adobe Employee

May 20, 2008 12:38 PM

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Simon:

We've tried to reproduce this with relocated user folders, per your post on 5/14, again with no luck.

It's possible there's a conflict from php, mySQL, etc. If you could narrow it down to the specific product there's a conflict with then we can try to reproduce that issue. Is that something you can try?

Our other option is to try debugging this further on your machine, if that's ok with you. If you could send me a private message, we can talk about how to go about arranging that.

thanks,
Oliver Goldman
Adobe AIR Engineering

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dsa01,

Community Member

May 23, 2008 6:47 AM

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I wanted to jump in here and say that I am having the same issue. AIR runtime installs just fine. Every application I try to install, though, gives the "the air file is damaged" error message.

I've tried everything mentioned in this thread (deleting the AIR directories, different user accounts, reinstalling, etc, plus rebooting multiple times. No joy.

What's interesting is absolutely no problems on my Mac Pro Desktop, but can't get anything to work on my Mac Book Pro laptop. Both are Intel machines. The MacBook Pro is an early model with a CoreDuo processor, but I don't see why that would make a difference.

This is really frustrating.

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dsa01,

Community Member

May 23, 2008 10:59 AM

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AIR install logs if these reveal anything:

Starting app install of file:///Users/dave/Downloads/twhirl-0.8.1.air
UI SWF load is complete
UI initialized
Failed while converting AIR file: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled exception
Error: Error #2014" errorID=2014]
Installation exited

Starting app install of file:///Users/dave/Downloads/SpazAIR.air
UI SWF load is complete
UI initialized
Failed while converting AIR file: [ErrorEvent type="error"
bubbles=false cancelable=false eventPhase=2 text="Unhandled exception
Error: Error #2014" errorID=2014]
Installation exited

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Jose Wong,

Adobe Employee

Jun 2, 2008 5:42 PM

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Just curious. Do people who have trouble installing AIR applications also have MobyDock? We have received reports that MobyDock causes failures in AIR application installations. Please disable MobyDock if you ahve it installed and retry installing your AIR application again.

Thanks,
Jose

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dsa01,

Community Member

Jun 3, 2008 9:16 AM

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I've never heard of Moby Dock, so no, I don't have it installed.

I had hoped 10.5.3 update would resolve my problems, but it did not.

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chrisdat,

Community Member

Jun 4, 2008 9:34 AM

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Same problem so I'm watching this thread. I get "The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author." Running OX 10.5.3 on G5. No Mobydoc. Tried suggestions you've listed no luck.

I was able to manually install AIR, but can't get AIR apps including the new Pandora app.

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Oliver Goldman,

Adobe Employee

Jun 4, 2008 10:26 AM

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@chrisdat: This same dialog appears for a number of different specific errors. You should capture a log file of the failing application install to determine the precise cause. It may be an issue with a known resolution.

Oliver Goldman | Adobe AIR Engineering

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dsa01,

Community Member

Jun 4, 2008 10:36 AM

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Since AIR files are really just zip files (I think)...is there a way to manually install them?

I've kind of given up on the AIR apps I wanted, but I fear that AIR may become more popular and it will start becoming an issue.

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John Hall,

Community Member

Jun 4, 2008 11:59 PM

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Hey Oliver. I know this is a bit of a non-sequiter, but I'd just like to thank you for participating in the forums. It totally gives everyone a 'warm fuzzy' that AIR engineers are looking in to see if there are any bugs.

Again, thx. I know it's time-consuming and frustrating communicating with us sometimes, but it's greatly appreciated.

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Alexii_Carey,

Community Member

Jun 23, 2008 4:21 PM

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I am having the same problem as pickle jar on my mac os x 10.4.11. I cannot seem to make anything work. I have tried reinstalling, changing permissions on the folders and Installer. Not sure if I can work with AIR now. Will try it on Ubuntu later, but I really wanted to see it on MAC.

Here is my install log:
Performing runtime install
UI SWF load is complete
UI initialized
starting user confirmation
Installation type: new
starting elevated install
subinstaller: starting install
subinstaller: Scheduling runtime installation operations
subinstaller: Beginning runtime installation
subinstaller: Beginning install
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework to /Library/Frameworks/Adobe AIR.framework
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app to /Applications/Utilities/Adobe AIR Uninstaller.app
subinstaller: Saving /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installer$
subinstaller: Copying /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Installe$
subinstaller: Deleting /Applications/Utilities/Adobe AIR Uninstaller.app/Contents/Frameworks/Adobe AIR.framework/Versions/Current/Adobe AIR Application Install$
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app to /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app
subinstaller: Saving /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
subinstaller: Copying /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks to /private/var/tmp/folders.501/$
subinstaller: Deleting /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app/Contents/Frameworks
subinstaller: Copying /Volumes/Adobe AIR/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app to /A$
subinstaller: Registering /Applications/Utilities/Adobe AIR Application Installer.app/Contents/Info.plist
subinstaller: chown of /Library/Frameworks/Adobe AIR.framework completed with status 0
subinstaller: chown of /Applications/Utilities/Adobe AIR Application Installer.app completed with status 0
subinstaller: chown of /Applications/Utilities/Adobe AIR Uninstaller.app completed with status 0
subinstaller: Execution complete; beginning commit phase
subinstaller: Deleting /private/var/tmp/folders.501/TemporaryItems/FlashTmp0/file1
subinstaller: Deleting /private/var/tmp/folders.501/TemporaryItems/FlashTmp0/file2
subinstaller: Commit complete
subinstaller: install complete

AND my appinstall.log
tarting app install of file:///Users/alexiicarey/workspace/AIR/To_Do_List/TodoList.air
UI SWF load is complete
UI initialized
Unpackaging to /private/var/tmp/folders.501/TemporaryItems/FlashTmp0
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="invalid package signature" errorID=5022]
starting cleanup of temporary files
application installer exiting

Any help in this area would be relieving. Thank you

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Alexii_Carey,

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Jun 23, 2008 4:21 PM

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The error I get is when I try to run an .air application in the AIR installer. It says :

Sorry, an error has occured The application could not be installed because the AIR file is damaged. Try obtaining a new AIR file from the application author.

Thanks.

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Oliver Goldman,

Adobe Employee

Jun 23, 2008 4:39 PM

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@Alexii: Your log file actually indicates a different problem from the one pickle jar is encountering. In your case, you appear to be trying to install an invalid AIR file. Do you have this problem with all AIR files? Or only this one?

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stjohnsj,

Community Member

Jul 15, 2008 10:02 AM

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I had the same issue with the crypto error message. After deleting all certificates from the Login keychain it started working. I am suspecting it might be caused by a self signed personal or CA certificate. I did not play with it further but I am pretty sure I could track it down to the offending cert.

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Oliver Goldman,

Adobe Employee

Jul 15, 2008 11:35 AM

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@stjohnsj: Thanks for the info. That's consistent with the failure, and would also explain why we haven't been able to reproduce it. If you could narrow this down to a specific cert and make it available that would be much appreciated.

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stjohnsj,

Community Member

Jul 16, 2008 1:14 AM

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I found the offending certificate. It was added to my keychain by Apple Mail simply because I had received a digitally signed email from a person using this certificate some time ago. That explains why the issue is so random with a lot of users. Please contact me so that I can email the cert to you directly.

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dsa01,

Community Member

Jul 16, 2008 7:03 AM

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Have you guys made any progress in figuring out why some can't install any application and only get the "air file is damaged" issue?

The air files aren't damaged, the exact same file installs flawlessly on my desktop, but not a single app will install on my laptop, as indicated in previous posts.

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Oliver Goldman,

Adobe Employee

Jul 16, 2008 9:40 AM

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@dsa01: We've made progress on some issues and not on others, as this thread makes clear. Note that the "AIR file is damaged" message is somewhat generic, and appears when a number of different individual errors occur.

The error message you encountered and posted above is from an earlier release of AIR. If you could re-try with AIR 1.1, we can take another look at the particular issue on your machine.

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dsa01,

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Jul 16, 2008 10:00 AM

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quote:

Originally posted by: Oliver Goldman
@dsa01: We've made progress on some issues and not on others, as this thread makes clear. Note that the "AIR file is damaged" message is somewhat generic, and appears when a number of different individual errors occur.

The error message you encountered and posted above is from an earlier release of AIR. If you could re-try with AIR 1.1, we can take another look at the particular issue on your machine.

Yes, I tried with Air 1.1 this morning before posting here. Same message. I tried with Spaz and Twirhl packages. "air file is damaged" message on both programs, freshly downloaded this morning.

What do you suggest I try at this point. Was about ready to write off AIR altogether until my RSS feed showed some life in this topic again the last two days.

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chrisdat,

Community Member

Jul 16, 2008 10:20 AM

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I too thought there was no progress. I installed 1.1 this morning. It seemingly installed fine. But when I tried Adobe Media, or Earth Browser Air apps - I get the Air file is damaged message still. Below is my log file:

Starting app install of file:///Users/christinedattilo/Desktop/EarthBrowser.3.0.4.air
UI SWF load is complete
UI initialized
Unpackaging to /private/var/folders/9c/9c2l9zRf2RWQ1++BYv7eNU+++TM/TemporaryItems/Fl ashTmp0
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
starting cleanup of temporary files
application installer exiting

Thanks for taking a look - I'd love to use Air - Chris

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Oliver Goldman,

Adobe Employee

Jul 16, 2008 10:27 AM

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@dsa01: We'll need a current install log from your machine to make any more progress on your particular case.

@chrisdat: Per stjohnsj's comments above, this is sometimes caused by an invalid certificate in Keychain. I recommend exploring that option. Please let us know what you find.

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chrisdat,

Community Member

Jul 16, 2008 11:01 AM

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I deleted all keychain login certificates. I rebooted. I tried Adobe Media again, didn't work. Here is my log:
Starting app install of file:///Users/christinedattilo/Desktop/adobe_media_player.air
UI SWF load is complete
UI initialized
Unpackaging to /private/var/folders/9c/9c2l9zRf2RWQ1++BYv7eNU+++TM/TemporaryItems/Fl ashTmp0
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="internal crypto error" errorID=0]
starting cleanup of temporary files
application installer exiting

Chris

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dsa01,

Community Member

Jul 16, 2008 11:04 AM

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How do I capture an install log? The link in the first or second post of this thread that gives instructions is dead.

Thanks.

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chrisdat,

Community Member

Jul 16, 2008 11:09 AM

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Link to how to capture install log:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403123&sli ceId=1

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dsa01,

Community Member

Jul 16, 2008 11:45 AM

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quote:

Originally posted by: chrisdat
Link to how to capture install log:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb403123&sli ceId=1

Thanks. Here's the log for SPAZ:

Starting app install of http://funkatron.com/apps/spaz/AIR/SpazAIR.air
UI SWF load is complete
UI initialized
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2014" errorID=2014]
starting cleanup of temporary files
application installer exiting

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jritchey@katsur.com,

Community Member

Jul 20, 2008 8:05 AM

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I was getting the same problems as pickle jar, I am on a MacBook running OS 10.5.4. I backed up the /var/folder/zz folder then removed it. Now AIR apps will install. I am not sure what is held in this folder, I hope someone can enlighten me.

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dsa01,

Community Member

Jul 20, 2008 8:37 AM

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deleting the /var/folders/zz folder did not fix this issue for me. I can't even get Air installer to install properly any more. Launching the AIR app used to install it into the /Applications/Utilities folder, and associate .air files with it, now nothing happens when opening the program from the dmg file.

Trying to install anything from the web fails as well. A couple of more install logs:

Starting app install of http://funkatron.com/apps/spaz/AIR/SpazAIR.air
UI SWF load is complete
UI initialized
failed while unpackaging: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Error #2014" errorID=2014]
starting cleanup of temporary files
application installer exiting

UI SWF load is complete
stateRunningAppInstaller: appinstaller -runtime "/var/folders/CO/COLPFwJZGACYWWjy3XA3NE+++TI/-Tmp-/airraEOLk/Adobe AIR Installer.app/Contents/Frameworks" -playerVersion=9,0,124,0 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://funkatron.com/apps/spaz/AIR/SpazAIR.air -- "installed from web"
App installer failed; exit code 7
begin quitting

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stjohnsj,

Community Member

Jul 21, 2008 2:30 AM

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Oliver: Are you interested in getting the crypto error causing certificate file? If so then contact me directly as I don't want to post someone else's certificate publicly. The problem with the cert is real and 100% reproducible. If the cert is in the keychain, AIR apps won't install. If you delete it, everything works ok.

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Simon Bailey,

Community Professional

Jul 21, 2008 4:33 AM

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Dude that is it, cracked it, well done that man!!!!!! I deleted 2 certificates and was a plonker cos I should have noted which one was the culprit! There was the DashboardAdvisor cert which I think is the controversial apple reporting back to home user information, and a hosting webmail signed certificate! Anyway, works now which is cool. I would still avoid larger scale AIR apps for the moment till Adobe nip these kind of issues in the bud, seems to be a hell of a lot of people reporting issues still!

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tzeng,

Adobe Employee

Jul 22, 2008 12:43 PM

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quote:

Originally posted by: stjohnsj
Oliver: Are you interested in getting the crypto error causing certificate file? If so then contact me directly as I don't want to post someone else's certificate publicly. The problem with the cert is real and 100% reproducible. If the cert is in the keychain, AIR apps won't install. If you delete it, everything works ok.

Hi stjohnsj,
Oliver is on vacation right now. I have sent you a private message. Could you send the information to me?
This will help us to track down the problem.

Thanks,

-ted

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frozenflat,

Community Member

Jul 22, 2008 10:31 PM

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I don't have certificates and still can't install air applications.. really is frustrating ! :-(
Hope you find a solution and update soon.

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