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JenLarkin
JenLarkinCommunity Member
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Help! Can't install

Jun 11, 2007 2:05 AM

error message: "please select another location to extract the installer to:" no matter what directory I select when I hit "choose" the error persists. I can not get past this error message no matter where I choose to extract. I a unable to install.

I currently have Flex Builder 2.0 with charting installed on my windows xp machine. I am unable to find the 2.0.1 updater via the Flex Builder 2's update system. There is no option for Adobe that came installed.

I assume that the answer that I will get will be that I have to upgrade to 2.0.1 but that really doesn't help if I can't figure out how!
  • JenLarkin
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    JenLarkin,
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    Jun 11, 2007 2:19 AM
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    Nope. I found the 2.0.1 installer on the adobe website and installed it. Flex Builder 3 still has the same problem. HELP!
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  • rgrzywinski
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    rgrzywinski,
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    Jun 11, 2007 6:56 AM
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    Did you try all of the sanity checks? Enough disk space (with some to spare). Try a directory without spaces in it? Reboot? :)
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  • JenLarkin
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    JenLarkin,
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    Jun 11, 2007 7:48 AM
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    Short of rebooting, yes. I tried selecting the root of the c drive. If the root of the c drive doesn't work...

    I had no applications open and none of the servers on my system were running.

    Thanks though!
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  • atticjim
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    atticjim,
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    Jun 11, 2007 3:41 PM
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    Hi,
    I've experienced the same problem, and it's my belief that it's down to errors in unpacking the installation files to a temp directory and the message is just unhelpful. I consistantly get it when trying to install from the install file stored on a fat32 usb stick, copying the file from there to the local drive does not help either. However, copying the file from from it's original download location via a network share to the local drive and running it from there did result in a success for me.
    Totally unscientifically and unproven, I'd try avoiding fat filesystems, download or copy the installer to your local drive, and make sure you have *plenty* of spare space in your temp directory. I suspect somehow my file got corrupted slightly, but can't really tell, I've had similar problems before with recent adobe installers. a checksum would be handy, if you guys at adobe are reading!
    Sorry I can't be more definitive, but hope that helps you. Bear in mind I may be wrong.
    Jim.
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  • JenLarkin
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    JenLarkin,
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    Jun 11, 2007 4:02 PM
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    You know, it hadn't occurred to me that it could have been my download, and in that case, yes a checksum would have been good. I have had someone else recommend emptying my temp directory. Although I do have plenty of room in it, I will try the install after emptying it and rebooting tonight. I will post my findings later.
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  • atticjim
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    atticjim,
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    Jun 11, 2007 5:00 PM
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    It could be that the installer checksum is failing, but all it outputs is "please select another location to extract the installer to:" whenever it fails (for whatever reason) ?
    pure speculation, of course, but I've done far worse in my own installers ;)
    I should mention that i also had cleared my temp directory inbetween failed and succesful install, in case it does have any bearing.
    Jim.
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  • Bill_Gong
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    Bill_Gong,
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    Jun 12, 2007 10:47 AM
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    Were you ever able to install? Please let me know.

    Bill
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  • JenLarkin
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    JenLarkin,
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    Jun 12, 2007 12:15 PM
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    An Adobe employee handed me a burned copy of the installer with the same filename and that installer worked. I previously tried rebooting to clear the temp directory as suggested but that did not work.

    It was clearly a bad download, so checksums would be very good and if there is an internal checksum that is failing, it should give a helpful error message. I will report my findings to Adobe so they can fix this problem, and anyone who has this problem should try downloading again.
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