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Coronos1
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Flash 9 installation problem, SubInACL not working

May 28, 2008 11:42 PM

Hello,

I have read several threads about people having problems with Flash 9 installation, most of them being resolved by using SubInACL and reset_minimal.cmd. I believe my problem is also with registry settings, but when I run this script, and look over the log, I find that every attempt to change the registry has failed, because the "file doesn't exist".

I compared the screen shot of permissions settings, and everything matches, but I don't know where to go from here.

I am running Win XP (Media Center Edition) SP2, with all updates complete. I have used the Flash Uninstaller and re-installed Flash 9 a few times, restarting between all the steps. There are never any error messages, but the Flash movie never plays at the end.

I would be very grateful for any assistance.
848 Views   10 Replies   Latest reply: SEOTOP, Jun 5, 2008 8:25 AM
 
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  • Darren McNally - Adobe
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    1. Darren McNally - Adobe,
    May 29, 2008 9:01 AM   in reply to Coronos1
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    Hi Coronos1

    If you receive a message that stated “the file doesn’t exist” it may be that the reset_min.cmd and SubInACL files are not located in the same directory. Here are the instructions that many have been using to repair the Windows registry.

    Please download Microsoft’s tool to your desktop.

    http://www.supportflash.com/reset_min.zip

    1. unzip the “reset_minimal.cmd” and the “subinacl.exe” to the desktop
    *** Make sure both files are on the desktop
    2. Close out all applications
    3. Run the “reset.cmd” file
    4. It will open a DOS like terminal and start running through registry keys
    5. When it is finished it will say “press any key to continue”
    6. At this point you can download the latest Flash Player from here: www.adobe.com/go/getflashplayer

    If you required Adobe support, I can help you resolve this if you open a case from here. Please reply with the case number.


    http://www.adobe.com/support/contact/
     
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  • Coronos1
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    2. Coronos1,
    May 29, 2008 10:22 AM   in reply to Darren McNally - Adobe
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    Hi Darren,

    Thanks for the quick response. I tried to start a support case, but a serial number was required, which I don't have.

    I have run reset_minimal a few times, making sure that both files are either on the desktop, or in c:\program files\windows resource kits\tools. Each time I get the same result: the command window opens, and a log several pages long is generated. Here is the first entry of the log, which is repeated with variations many times, as the script tries different registry entries:

    Elapsed Time: 00 00:00:00
    Done: 1, Modified 0, Failed 1, Syntax Errors 0
    Last Done: HKEY_CLASSES_ROOT\MacromediaFlashPaper.MacromediaFlashPaper
    Last Failed: HKEY_CLASSES_ROOT\MacromediaFlashPaper.MacromediaFlashPaper : 2 The system cannot find the file specified.

     
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  • Coronos1
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    3. Coronos1,
    May 29, 2008 10:35 AM   in reply to Coronos1
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    After runnung reset_minimal to copy the log entry above, I decided to try installing Flash Player again.

    I don't know why, but it worked! I didn't do anything different, and as you can see, reset_minimal apparently wasn't successful--again, so I don't know what was different this time.

    Anyway, thank you for your assistance.
     
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  • Darren McNally - Adobe
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    4. Darren McNally - Adobe,
    May 29, 2008 10:35 AM   in reply to Coronos1
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    Hi Coronos1,

    A serial number is not needed to create a free email support case for Flash Player.

    http://www.adobe.com/support/contact/

    Select Customer Support Portal

    Login with your Adobe ID or create an Account

    If you are still having trouble send me a ‘Private message’ with your full name, email and phone number and I’ll help you resolve this.
     
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  • Darren McNally - Adobe
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    5. Darren McNally - Adobe,
    May 29, 2008 10:43 AM   in reply to Coronos1
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    quote:
    Originally posted by: Coronos1
    After runnung reset_minimal to copy the log entry above, I decided to try installing Flash Player again.

    I don't know why, but it worked! I didn't do anything different, and as you can see, reset_minimal apparently wasn't successful--again, so I don't know what was different this time.

    Anyway, thank you for your assistance.


    Hi Coronos1,

    Happy to hear it's resolved, I see the log references ‘Flash Paper’ – Do you have Flash Paper installed on that machine? I don’t think I’ve seen that in the log before. Let me know if you encounter this issue again.



     
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  • Coronos1
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    6. Coronos1,
    May 29, 2008 12:03 PM   in reply to Darren McNally - Adobe
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    I've never even heard of Flash Paper. I don't know where that came from.
     
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  • CHAOS\'|nc.
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    7. CHAOS\'|nc.,
    May 29, 2008 1:25 PM   in reply to Coronos1
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    Lol. Dude there is forum dedicated to FP! Don't tell me that you never saw it lol.
     
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  • Darren McNally - Adobe
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    8. Darren McNally - Adobe,
    May 29, 2008 1:35 PM   in reply to Coronos1
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    Please stop spamming these forums with advertisements, these online forums are for user-to-user discussions of Adobe products.
     
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  • Touranty
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    9. Touranty,
    May 30, 2008 8:28 AM   in reply to Coronos1
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    Yes guys stop posting links it look ridiculous
     
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  • SEOTOP
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    10. SEOTOP,
    Jun 5, 2008 8:25 AM   in reply to Coronos1
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    Spammers
     
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