Hallo,

now I and my colleagues have the same problem - but the trick with starting RoboHelp for Word didn't word. When I try the way about "File/Batch" and select "printed documentation" on the dialog, I got the message "Word VBA Macro version registered is incorrect. Please reinstall Printed Documentation."

We are using RoboHelp HTML 7, Windows Vista and MS Word 2007

Hallo Peter,

it seems that your site is broken. When I try to select a topic from Menu, I got the "Couldn't find page"-message (i.e. http://www.grainge.org/menu/pages/authoring/printing/printing.htm).

Best regards

oeri

I tried IE7 and FF - with the same result. But the link in the main-text of your home page "authoring" is working and from there I found a way to http://www.grainge.org/pages/authoring/printing/print_issues.htm#word_ issues without using the javascript-menu...

But back to the problem: none of the tipps worked. I think it is a registry related issue. I also tried to start RoboHelp for Word with administrator rights but it made no difference. To bee complete I also started RoboHelp HTML and Word with admin rights. It still didn't work.

I just reinstalled RoboHelp as Administrator directly with the original installer. The problems are the same. I also tried the trick with starting RoboHelp for Word - but it didn't work.

What can I try now?

I've got it! As you assume, Peter, is has to do with the roaming profile. The RoboHelp templates were in the roaming profile (C:\Users\xxx\AppData\Roaming\Microsoft\Templates - where xxx ist my user name) but in Word they were not activ. I could activate them in Word (in Word-Options / Add-Ins / Manage ... go to) but when I restart Word, they were inactive again.

Now I changed in Word-Options/Extended/General button "path for files" the path for "user templates" and "startup" to directories outside the roaming profile (i.e. c:\robohelp\startup). I copied the RoboHelp Templates (PrintDoc.dot, Style Mapping.dot and RoboHook.wll) to the new "startup"-directory. I started Word and now the RoboHelp templates were active!

ThenI started RoboHelp HTML and tried to generate printed documentation - and now it worked For a short time I could see a message like "waiting for register VBA macros". I think that was the most important thing. But I don't know what happend in the background (couldn't find anything in the registry) Now I changed the path back to my originally roaming profile-directories - and the "printed documentation" still works!

Best wishes

Olaf

P.S.:

I use the German version of Word 2007, so maybe my translations are not correct - sorry

I believe, in other cases the start of "RoboHelp for Word" did the same thing - register the VBA macros - Don't know, why it didn't worked in my case

Works for me!  I had problems after I installed RoboHelp 8 on my computer last year and FINALLY I can print from RH. I was so frustrated. Does anyone have the problem of the following message that displays 3 or so times when compiling the printed documentation?

Do I need to change something else?  I didn't write down what the originals paths were...my bad...can anyone tell me where the default paths were pointing to?

Thank you!

I was able to eventually produce RH Printed Doc on Win/Word 7 with the method of creating a temporary folder for the RH templates and directing Word to it. It didn’t work the first couple of times I tried, possibly because I didn’t save the Word file after changing the User templates path.  But that was a couple of days after the first attempts, so don’t know if it was something else.

A team member was unable to make it work until I helped her enable macros in Word.

Thanks for your contributions to the problem resolution Peter and all.

Mike