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spookthephantom
spookthephantom
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Unable to preview mp3s b4 purchase

Jun 4, 2008 2:18 AM

I'm unable to hear any sound when I click on a preview icon in mp3 downloading sites.... tried lowering all pop-up blockers and securities and still no joy. Upgraded Flash player to version 124, but still no joy. Any help going?
721 Views   16 Replies   Latest reply: spookthephantom, Jun 25, 2008 2:22 AM
 
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  • Darren McNally - Adobe
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    1. Darren McNally - Adobe,
    Jun 4, 2008 11:00 AM   in reply to spookthephantom
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    Hi spookthephantom,

    If this audio failure is encountered on a specific website, please reply with the URL.

    There are several possible reasons audio may fail in Flash Player for Windows (assuming this is Windows), including the following:

    • The installed audio driver may be outdated.
    • The default device for sound playback may not match the installed audio card.
    • The Windows system registry may be missing key entries for a Microsoft codec named 'WaveMapper'.

    We have documented the solutions here:

    http://www.adobe.com/go/kb402691

    If you require support, please open a FREE case here:

    ADOBE SUPPORT
     
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  • SEOTOP
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    2. SEOTOP,
    Jun 5, 2008 7:20 AM   in reply to spookthephantom
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    you probly blew your speakers lol
     
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  • spookthephantom
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    3. spookthephantom,
    Jun 21, 2008 11:43 PM   in reply to Darren McNally - Adobe
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    Hi Darren

    Have updated my audio driver to most recent (Realtek HD audio), my default device for playback matches and I have the wavemapper in my registry...... but I still can't preview a tune b4 a download. The site URL is

    www.play.com/Music/MP3-Download/6-/DigitalHome.html

    And yes, i'm on Windows. The preview player opens onscreen, but won't function and I know it works as I can preview them at work.

    Derek. (spookthephantom)
     
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  • spookthephantom
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    4. spookthephantom,
    Jun 21, 2008 11:45 PM   in reply to SEOTOP
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    LOL... then it would be easy, I just buy new speakers!!
     
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  • Darren McNally - Adobe
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    5. Darren McNally - Adobe,
    Jun 22, 2008 1:28 PM   in reply to spookthephantom
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    quote:
    Originally posted by: spookthephantom
    Hi Darren

    Have updated my audio driver to most recent (Realtek HD audio), my default device for playback matches and I have the wavemapper in my registry...... but I still can't preview a tune b4 a download. The site URL is

    www.play.com/Music/MP3-Download/6-/DigitalHome.html

    And yes, i'm on Windows. The preview player opens onscreen, but won't function and I know it works as I can preview them at work.

    Derek. (spookthephantom)



    Hi Derek,

    Are you able to hear audio on this site?


    http://www.amophoto.com/AdobeFlashFolder/sound/audio.html

    If this Flash audio works, I think you may need to contact the developers of Play.com.

     
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  • spookthephantom
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    6. spookthephantom,
    Jun 22, 2008 4:16 PM   in reply to Darren McNally - Adobe
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    Hi Derek,

    Are you able to hear audio on this site?


    http://www.amophoto.com/AdobeFlashFolder/sound/audio.html

    If this Flash audio works, I think you may need to contact the developers of Play.com.


    No.... no sound from all 4 buttons!!

     
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  • Darren McNally - Adobe
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    7. Darren McNally - Adobe,
    Jun 22, 2008 4:20 PM   in reply to spookthephantom
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    quote:
    Originally posted by: spookthephantom

    Hi Derek,

    Are you able to hear audio on this site?


    http://www.amophoto.com/AdobeFlashFolder/sound/audio.html

    If this Flash audio works, I think you may need to contact the developers of Play.com.


    No.... no sound from all 4 buttons!!



    Derek, okay there is definitely a problem conflicting on your system. Please open a case from here:

    http://www.adobe.com/support/contact/

    Respond with the case number and I will help you find the conflict.


     
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  • Jumanjisf
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    8. Jumanjisf,
    Jun 23, 2008 2:01 AM   in reply to spookthephantom
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    What is the actual problem as my friend has experienced this
     
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  • spookthephantom
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    9. spookthephantom,
    Jun 23, 2008 5:51 AM   in reply to Jumanjisf
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    quote:
    Originally posted by: Jumanjisf
    What is the actual problem as my friend has experienced this


    The problem is as I have said.... I cannot get a playback of an mp3/wave sound with FlashPlayer when online. You say your friend "experienced" this problem... past tense. Has the problem been solved and if so, how? This is doing my head in now.... lol.
     
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  • spookthephantom
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    10. spookthephantom,
    Jun 23, 2008 5:55 AM   in reply to Darren McNally - Adobe
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    quote:
    Originally posted by: Darren McNally - Adobe
    quote:
    Originally posted by: spookthephantom

    Hi Derek,

    Are you able to hear audio on this site?


    http://www.amophoto.com/AdobeFlashFolder/sound/audio.html

    If this Flash audio works, I think you may need to contact the developers of Play.com.


    No.... no sound from all 4 buttons!!



    Derek, okay there is definitely a problem conflicting on your system. Please open a case from here:

    http://www.adobe.com/support/contact/

    Respond with the case number and I will help you find the conflict.

    Hi Darren...... Case #0180258667

    Derek.

     
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  • Darren McNally - Adobe
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    11. Darren McNally - Adobe,
    Jun 23, 2008 10:13 AM   in reply to spookthephantom
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    quote:
    Originally posted by: spookthephantom
    quote:
    Originally posted by: Darren McNally - Adobe
    quote:
    Originally posted by: spookthephantom

    Hi Derek,

    Are you able to hear audio on this site?


    http://www.amophoto.com/AdobeFlashFolder/sound/audio.html

    If this Flash audio works, I think you may need to contact the developers of Play.com.


    No.... no sound from all 4 buttons!!



    Derek, okay there is definitely a problem conflicting on your system. Please open a case from here:

    http://www.adobe.com/support/contact/

    Respond with the case number and I will help you find the conflict.

    Hi Darren...... Case #0180258667

    Derek.




    Thanks Derek, I took over the case.
     
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  • spookthephantom
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    12. spookthephantom,
    Jun 23, 2008 3:06 PM   in reply to Darren McNally - Adobe
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    Respond with the case number and I will help you find the conflict.

    Hi Darren...... Case #0180258667

    Derek.




    Thanks Derek, I took over the case.

    Darren

    The Flash Player installed at work is version 9,0,47,0 and I was able to play all four sounds on the link that you sent. Is it possible for me to download an older version of the player to determine if the player is the problem?

    Derek.

     
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  • Darren McNally - Adobe
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    13. Darren McNally - Adobe,
    Jun 23, 2008 4:36 PM   in reply to spookthephantom
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    quote:
    Originally posted by: spookthephantom




    Darren

    The Flash Player installed at work is version 9,0,47,0 and I was able to play all four sounds on the link that you sent. Is it possible for me to download an older version of the player to determine if the player is the problem?

    Derek.



    Hi Derek, I sent you and email with my contact info so we can work on this issue. We keep archived versions of Flash Player on the Adobe Flash Player support site. I would like to see what might be causing the audio to fail on this machine.
     
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  • spookthephantom
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    14. spookthephantom,
    Jun 23, 2008 5:42 PM   in reply to Darren McNally - Adobe
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    Darren

    The Flash Player installed at work is version 9,0,47,0 and I was able to play all four sounds on the link that you sent. Is it possible for me to download an older version of the player to determine if the player is the problem?

    Derek.



    Hi Derek, I sent you and email with my contact info so we can work on this issue. We keep archived versions of Flash Player on the Adobe Flash Player support site. I would like to see what might be causing the audio to fail on this machine.

    Hi Darren
    I'm at work just now, nightshift, and won't be home until 08:30 (currently 01:40 UK). What time suits you?

    Derek.
     
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  • Darren McNally - Adobe
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    15. Darren McNally - Adobe,
    Jun 23, 2008 5:49 PM   in reply to spookthephantom
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    It might work best if we communicate by email. Please respond to my email and we can arrange a time.
     
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  • spookthephantom
    Currently Being Moderated
    16. spookthephantom,
    Jun 25, 2008 2:22 AM   in reply to spookthephantom
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    Folks

    My problem has now been resolved thanks to Darren (cheers mate!). I installed an older version of player9. I plan to reinstall version124 again to see if old problem reappears and will let u all know what happens.
    Thanks again Darren.
     
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