Adobe Community: Video but no sound

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1. racj,

May 21, 2008 7:23 AM in reply to Rickthyne

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Do you get sound through shockwave in the browser?

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2. Darren McNally - Adobe,

May 22, 2008 11:31 AM in reply to Rickthyne

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quote:

Originally posted by: Rickthyne
I use Vista and i have been reading and reading on ways to fix this. I can't find system32/Macromed/ i find system32 but not macromed. I don't get sound anywhere online. i use FF and i have update everything and still nothing...any help will be considered! thanx

On Vista the folder is found here: C:\WINDOWS\system32\Macromed\Flash

Have you gone through the steps on this technote yet?

http://www.adobe.com/go/kb402691

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3. SP654PS,

Jun 2, 2008 4:52 AM in reply to Rickthyne

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Is this problem rectified yet, I have this issue but that link was of no help

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4. SEOTOP,

Jun 5, 2008 8:20 AM in reply to Rickthyne

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what you mean no help was a good read

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5. Ken-X2,

Jun 5, 2008 9:25 AM in reply to SP654PS

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I have the same problem. I have read and tried the recommendations in the technote, with no luck.

I am using Vista Ultimate. In Firefox I have sound (Verified by a Flash Sudoku Puzzle), then after opening a site with video whether embedded or opens in it's own window.... I loose sound in Firefox. Sound will still work in IE or other applications. Sometimes the video plays without sound most other times the video starts then stops yet you see that the video is still loading through the buffering measurement in the particular player.

This has been going on for several months now and becoming very frustrating.

Please help!

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6. Darren McNally - Adobe,

Jun 5, 2008 10:43 AM in reply to Ken-X2

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quote:

Originally posted by: Ken-X2
I have the same problem. I have read and tried the recommendations in the technote, with no luck.

I am using Vista Ultimate. In Firefox I have sound (Verified by a Flash Sudoku Puzzle), then after opening a site with video whether embedded or opens in it's own window.... I loose sound in Firefox. Sound will still work in IE or other applications. Sometimes the video plays without sound most other times the video starts then stops yet you see that the video is still loading through the buffering measurement in the particular player.

This has been going on for several months now and becoming very frustrating.

Please help!

Hi Ken, please open a case with Adobe support so that we can help you. You can open a FREE support case for Flash Player here:

http://www.adobe.com/support/contact/

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7. Darren McNally - Adobe,

Jun 5, 2008 10:44 AM in reply to Rickthyne

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If you reply with the case number, I'll pick it up. Thanks!

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8. Ken-X2,

Jun 7, 2008 7:57 AM in reply to Darren McNally - Adobe

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Darren;

Here is the Case #0180231470.

Thanks.

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9. Darren McNally - Adobe,

Jun 7, 2008 3:22 PM in reply to Rickthyne

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Thanks Ken-X2 - I just picked up the case. #0180231470

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Video but no sound

May 12, 2008 10:37 PM

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