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Adobe Shockwave Player

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Installing Compatibility Components

Mar 31, 2008 4:49 PM

Shockwave has been broken for me since it recently updated to 11. It installs fine but when I try to load Shockwave games it says "Adode Shockwave Player is now installing: Installing Compatibility Components" and it gets stuck. I've tried to install an older Shockwave (10.1) but it says it is missing 'Xtras'. If anyone could help me I would greatly appreciate it. :)

I use WindowsXP and everything is updated.

2316 Views 18 Replies Latest reply: jsmith50002, Oct 24, 2009 11:10 AM

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1. Newsgroup_User,

Mar 31, 2008 6:43 PM in reply to shockwave:(

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> Shockwave has been broken for me since it recently updated to 11. It installs
> fine but when I try to load Shockwave games it says "Adode Shockwave Player is
> now installing: Installing Compatibility Components" and it gets stuck. I've
> tried to install an older Shockwave (10.1) but it says it is missing 'Xtras'.
> If anyone could help me I would greatly appreciate it. :)

I think this means it's trying to download and use version 10.4.0.025
and perhaps Adobe haven't gotten around to uploading the bits required
for 10.4.
Can you point out a page containing a SW movie that causes the error you
describe?
See: < http://www.adobe.com/go/kb403195> for more details about Shockwave
version compatibility and the (theoretical) management thereof.

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2. dra-klaus,

Apr 1, 2008 3:53 AM in reply to shockwave:(

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It has been broken for me too since the update came. I am using Windows 2000 and IE6; all fully updated. During installation I get the error that GetSystemWow64DirectoryA is not found. Strange that Shockwave automatically wants to update to a version that is not functioning. Does anyone know where to find an older and well funtioning version?

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3. lml_y,

Apr 3, 2008 11:54 AM in reply to Newsgroup_User

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Since I downloaded the newest version of Shockwave, I can no longer play my favourite games. It takes ages to install these compatibility components. I have to refresh so many times cos it will stop installing after a certain amount of time. Is there a solution to this??

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4. whyusenicknames,

Apr 5, 2008 9:06 PM in reply to shockwave:(

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Are you behind a proxy server that requires authentication? If so add macromedia.com to the list of sites that do no require authentication.

If you have access to your proxy logs, look in them and you will find a bunch of 407 errors (proxy auth required).

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5. lml_y,

Apr 7, 2008 9:07 AM in reply to shockwave:(

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It's weird how the other day, I could play those games again but now it doesn't load again. I've tried so many things but nothing seems to work. HELP!!

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6. greg_greece,

May 4, 2008 1:21 PM in reply to lml_y

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I had the same problems.
Solution: Go to www.adobe.com/shockwave/welcome/
Go over the shockwave player.
right click on the blue area and on properties uncheck the "Allow backward compability"

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7. gent44,

May 16, 2008 12:36 PM in reply to shockwave:(

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I have same problems described at this thread.Any fix for this?

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8. CHAOS\'|nc.,

May 16, 2008 2:20 PM in reply to gent44

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Just allow backward compatibility.

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9. RolyRoger,

May 29, 2008 4:22 AM in reply to shockwave:(

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what do you mean by backward compat?

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10. Solnas,

Aug 21, 2008 8:12 AM in reply to greg_greece

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The right decision

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11. MrsLady3,

Sep 8, 2008 5:35 AM in reply to shockwave:(

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I have the same problem with a game site. Their help person informed me that the new Shockwave Player is not supporting old operating systems including XP. Don't know why...but think this is wrong of Adobe to do this. I tried everything including uninstalling my old version of Shockwave Player as suggested by Adobe, then re-installing the new version. Nothing still! I get the downloading Adobe shockwave player page too....then it freezes after it supposedly installed it. As long as you have the most current operating system, I have heard it works fine. Wish the bugs would all get worked out of programs prior to the release of them.

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12. sunwer,

Sep 10, 2008 4:50 PM in reply to shockwave:(

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Very interesting writeup thank you.

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13. Brettypoo,

Sep 23, 2008 8:58 AM in reply to sunwer

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Did allowing backward compatibility do the trick?

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14. Daniel Garcia,

Sep 26, 2008 3:11 AM in reply to dra-klaus

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quote:

Originally posted by: dra-klaus
It has been broken for me too since the update came. I am using Windows 2000 and IE6; all fully updated.

Shockwave 11 is not compatible with Win2000... :-(
We have the same problems with our users with Windows 98.

----
Parchis

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15. gent44,

Sep 28, 2008 5:37 AM in reply to greg_greece

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Thanks for the solution

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16. JohnMaven,

Sep 29, 2008 1:55 AM in reply to shockwave:(

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Dear Sir or Madam,

How do we identify whether the problem with the new Shockwave is because of our operating system or if it's because of the games/progarms we're running? Can some kind person please answer my question?

Thank you!

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17. far85,

Feb 26, 2009 5:35 PM in reply to gent44

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Whnever there is a new windows installed there is always a requirement of such components to be installed.

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18. jsmith50002,

Oct 24, 2009 11:10 AM in reply to greg_greece

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Unchecking Allow backward compability worked for me with XP. I thought it was Firefox & uninstalled and reinstalled 20 times. I've been playing kewlbox games daily for months with no problems until yesterday. Can't believe the solution is so simple. Thanks!

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