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wouter.verweirder
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Registration error

Nov 17, 2008 3:52 AM

Hi all,

I'm getting a null reference error, when I try to signup on https://cocomo.acrobat.com/. This happens when I get to enter my desired username:

TypeError: Error #1009: Cannot access a property or method of a null object reference.
at com.adobe.rtc.portal.ui::SDKAccountCreate/onCreateAccountResult()
at com.adobe.hs.amfgateway2::AMFConnector/onResult()

I can't create a new account because of this...
854 Views   8 Replies   Latest reply: SteveToth, Nov 21, 2008 2:37 PM
 
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  • sjsandy
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    1. sjsandy,
    Nov 17, 2008 4:55 AM   in reply to wouter.verweirder
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    Same error here in Chrome and FireFox!!!!
     
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  • heathrowe
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    2. heathrowe,
    Nov 17, 2008 6:44 AM   in reply to wouter.verweirder
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    ie7 - similar result.

    I enter the Create SDK Account name, accept agreement, click Create but nothing happens.

    h
     
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  • Raff.
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    3. Raff.,
    Nov 17, 2008 11:15 AM   in reply to wouter.verweirder
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    We tried to create new account from different locations and different browser but weren't able to reproduce the error.

    Can you try again and send us as much info as possible, or if any of you can consistently get the problem we can try to work with you and figure out what is going wrong.
     
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  • Jamie Ho
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    4. Jamie Ho,
    Nov 17, 2008 11:30 AM   in reply to wouter.verweirder
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    Sorry, there is an issue with displaying an error message indicating that your account name is taken already. When asked to enter an account name, please enter a unique one that you've never used before.
     
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  • sakri
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    5. sakri,
    Nov 18, 2008 4:09 AM   in reply to wouter.verweirder
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    I've entered some fairly obscure names, and still no love...
     
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  • Gabriel.Mariani
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    6. Gabriel.Mariani,
    Nov 18, 2008 12:26 PM   in reply to wouter.verweirder
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    Getting an error as well:

    TypeError: Error #1009: Cannot access a property or method of a null object reference.
    at com.adobe.rtc.portal.ui::SDKAccountCreate/onCreateAccountResult()
    at com.adobe.hs.amfgateway2::AMFConnector/onResult()
     
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  • Jamie Ho
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    7. Jamie Ho,
    Nov 18, 2008 2:39 PM   in reply to wouter.verweirder
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    I'm sorry to hear that some people are still having problems. I haven't been able to reproduce the issue. I will try to gather some more information from some of you to track down the root cause.

    You might be able to work around the issue by clicking on the "New Dev?" button and try to get an account that way.
     
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  • SteveToth
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    8. SteveToth,
    Nov 21, 2008 2:37 PM   in reply to wouter.verweirder
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    Same issue. Tried some unique names and notta. Same error as described above. IE7 on XP SP2 w/FP10 and existing Adobe account.
     
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