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John Nesbitt
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Authentication Error in Cocomo Dev Console

Nov 24, 2008 7:08 PM

I have two Adobe IDs - one I've had for years and one I created just to test out Cocomo - and I am unable to logon via the Dev Console with either of these accounts. I always receive the message "Authentication Error" when I attempt to logon.

I have tried using both the meeting URL and the account URL (they seem to be different - the URL I use to actually enter the meeting is different from the URL that is displayed as the "Account URL" in the management page on http://cocomo.acrobat.com) but I always get the same error.

Client specs:

OS: Windows XP SP2
AIR version: 1.5
Flash Player: 10
Cocomo SDK: SDK Beta 0.9
Proxy type: NTLM (this has caused issues in the past with Adobe products but the requests appear to be going out correctly in this instance).

Any ideas what might be going on or how I can get a more detailed error description (I can't find any error logs anywhere)?

Thanks,
John.
518 Views   5 Replies   Latest reply: mpbikc, Nov 28, 2008 12:22 AM
 
Replies
  • Hironmay
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    1. Hironmay,
    Nov 24, 2008 9:40 PM   in reply to John Nesbitt
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    Hi,

    When you created an account for cocomo by going to cocomo.acrobat.com, you should have given an account name for it.
    When you launch dev console, you should click 'Add' under the accounts box and in the account Url , you should enter http://connect.acrobat.com/<youraccountname> . Then enter you Email address and password that you used to create your account.

    You should be able to go into DevConsole after that.

    Thanks
    Hironmay Basu
     
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  • mpbikc
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    2. mpbikc,
    Nov 26, 2008 2:37 AM   in reply to Hironmay
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    I'v tryed to creat account with AccountURL= http://connect.acrobat.com/<youraccountname>
    http://connectnow.acrobat.com/<youraccountname>
    http://connectnow.acrobat.com/<accountname from meeting URL>
    And I have Authentication Error" every time!
    My accot was created just fo this. What may be the problem?

     
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  • Hironmay
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    3. Hironmay,
    Nov 26, 2008 7:27 AM   in reply to mpbikc
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    Hi,

    Have you created your account by going to our dev portal at http://cocomo.acrobat.com . You need to create a cocomo dev account by going here and then add the account in dev console's Accounts section along with email address and the password used. Meeting accounts created for connectnow will throw errors.

    Thanks
    Hironmay Basu
     
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  • John Nesbitt
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    4. John Nesbitt,
    Nov 27, 2008 4:21 PM   in reply to Hironmay
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    I finally found out what it was!

    I thought it might have been the password so I created yet another account using the "New Dev? Sign up!" button with a simpler password (letters and numbers only - no !@#$%^&*() characters).

    There is obvisouly something going on when the AIR app sends the password to the remote server (URL encoding perhaps?).

    mpbikc - try changing your password or creating a new account with a simple password and see if that works for you.
     
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  • mpbikc
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    5. mpbikc,
    Nov 28, 2008 12:22 AM   in reply to John Nesbitt
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    my passwd is very simple - just 6 symbols and only letters.... So, I think it's another problem:(
     
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