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Adobe Employee

Recent Activity

Jeff A Wright replied to Adobe Photoshop Elements 10

"Interesting and you are using Windows 64-bit?  Lets give it a try though please go ahead and reinstall Photoshop Elements.   If this works"

in Downloading, Installing, Setting Up 11 replies
12 hours ago
Jeff A Wright replied to Creative Cloud 64 bit Activation Issue

"Do you have a case number which I can review to see what steps have already been performed?"

in Creative Cloud Download & Install FAQ 9 replies
12 hours ago
Jeff A Wright replied to Adobe Photoshop Elements 10

"Can you please try removing Adobe Reader and then try moving the following folders temporarily to your desktop:   Please move the folder wh"

in Downloading, Installing, Setting Up 11 replies
12 hours ago
Jeff A Wright replied to Creative Cloud 64 bit Activation Issue

"I would recommend you post regarding your Acrobat issue to the Acrobat Installation & Update Issues forum - http://forums.adobe.com/communit"

in Creative Cloud Download & Install FAQ 9 replies
13 hours ago
Jeff A Wright modified Need 2 readers?

"I am currently loading firefox, which requires a 32 bit flash player, or reader.  Thought I already had flash player and reader X installed;"

in Adobe Reader 0 bookmarks
13 hours ago
Jeff A Wright replied to adoby flash player

"Moving this discussion to the Installing Flash Player forum."

in Installing Flash Player 2 replies
13 hours ago
Jeff A Wright modified adoby flash player

"need to trobleshoot adoby flash player 11 active x 64 bit install it today and it don't work."

in Installing Flash Player 0 bookmarks
13 hours ago
Jeff A Wright replied to Cannot download and install CS6 upgrade

"Did you receive any error messages while downloading?  It appears you are having difficulty with the Akamai Download Assistant.  Considering"

in Downloading, Installing, Setting Up 1 replies
13 hours ago
Jeff A Wright replied to Adobe Acrobat X Pro;Error 1305

"It appears there is problems with your installation files.  Please review Error 1305 when you try to install an Adobe product (Windows) - ht"

in Downloading, Installing, Setting Up 1 replies
13 hours ago
Jeff A Wright replied to Adobe Photoshop Elements 10

"Can you please try running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to rview your installation logs."

in Downloading, Installing, Setting Up 11 replies
13 hours ago
Jeff A Wright replied to Can't download Audition

"Please try a different web browser.  It is likely your security settings, installed add-ons, or toolbars which are interfering with the down"

in Trial Download & Install FAQ 2 replies
14 hours ago
Jeff A Wright replied to Installation Help

"Moving this discussion to the Installing Flash Player forum."

in Installing Flash Player 6 replies
14 hours ago
Jeff A Wright modified Installation Help

"Somehow I have both Adobe Flash Player 11 plugin 64-bit and Adobe Flash Player 11 Active X 64-bit and my computer isn't working right.  I al"

in Installing Flash Player 0 bookmarks
14 hours ago
Jeff A Wright replied to Master Suite fails installation at adobehelp.

"From the error you posted it appears you are having problems with your Windows Installer Service.  I was not able to find anything from Micr"

in Downloading, Installing, Setting Up 12 replies
14 hours ago
Jeff A Wright replied to Install error with Illustrator

"Can you uninstall it successfully?  Also do you receive any errors when attempting the installation?  Have you tried installing in a newly c"

in Downloading, Installing, Setting Up 7 replies
15 hours ago
Jeff A Wright replied to Stuck Install

"There should be a cancel button available in the bottom right hand corner?   Once you get done canceling I would recommend utilizing the Ad"

in Downloading, Installing, Setting Up 1 replies
15 hours ago
Jeff A Wright replied to elements trial version does not finish installation

"Ok I have reviewed your logs as well and I located the following errors:   DS011 which is stating it is having problems with the content of"

in Trial Download & Install FAQ 11 replies
15 hours ago
Jeff A Wright replied to AAM Won't Install - Admin Rights Required

"Have you tried creating a new local administrator account and trying the installation under the new user account?"

in Creative Cloud Download & Install FAQ 4 replies
15 hours ago
Jeff A Wright replied to issues with AAM

"Paulaarskog please try the steps listed at Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x"

in Creative Cloud Download & Install FAQ 2 replies
15 hours ago
Jeff A Wright replied to download LR  2 on new PC

"You will want to contact our support team so they can help you locate your account.  The download option will only be available if you choos"

in Downloading, Installing, Setting Up 1 replies
15 hours ago
Jeff A Wright replied to Adobe digital edition problem

"Moving this discussion to the Adobe Digital Editions forum."

in Adobe Digital Editions 3 replies
15 hours ago
Jeff A Wright modified Adobe digital edition problem

"I have downloaded and installe ADOBE digital edition.  I try to open a book from the library with a .ACSM and the adobe program starts but a"

in Adobe Digital Editions 0 bookmarks
15 hours ago
Jeff A Wright replied to elements trial version does not finish installation

"Which document did it identify?  You are also welcome to manually review the installation logs yourself by following the steps listed at Tro"

in Trial Download & Install FAQ 11 replies
15 hours ago
Jeff A Wright replied to Master Suite fails installation at adobehelp.

"Leland32 were you able to locate either of the following directories:   \Program Files\Common Files\Adobe\Installers\ \Program Files(x86)\"

in Downloading, Installing, Setting Up 12 replies
15 hours ago
Jeff A Wright replied to Install error with Illustrator

"You should be able to locate the uninstaller in Applications/Utilities/Adobe Installers."

in Downloading, Installing, Setting Up 7 replies
15 hours ago