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Pixated
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Cannot install purchased Photoshop CS6, Error 16

May 7, 2012 3:30 PM

I checked permissions on the two Library folders indicated in a previous Adobe help post,, permissions appear as indicated by Adobe.

Uninstalled CS6, tried again, same result

Downloaded version, not disk

I had some issues with CS6 beta, but not inititially, so I removed it, waiting for the official version

 

ideas?

 
Replies
  • Currently Being Moderated
    May 7, 2012 3:41 PM   in reply to Pixated

    We would like to know your OS and the exact error message?

     

    Would appreciate if you could provide the crash log:- Adobe INSTALL Logs ,

     

    NOTE:- DONT PUT THE LOG HERE, USE "Pastebin.com" website AND PASTE THE LINK HERE>

     
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  • Currently Being Moderated
    May 7, 2012 4:12 PM   in reply to Pixated

    Pixated please utilize the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to review your installation logs.  Also can you provide details regarding the issues you had with the beta and how exactly you removed the beta from your computer.  Also if you can let us know which operating system you are using it would be beneficial.

     
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    May 7, 2012 4:31 PM   in reply to Pixated

    What did the Adobe Support Advisor reveal when you ran it?  Sorry for missing the OS info busy day with the CS6 launch.

     
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    May 7, 2012 4:44 PM   in reply to Pixated

    Would you mind using the Package for support option and responding with your token number.  This will allow me to view your complete install log.

     
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  • Currently Being Moderated
    May 7, 2012 5:08 PM   in reply to Pixated

    You have error DW063 and DF037.  For the DW063 error you will want to remove any previous versions of Creative Suite you have installed.  For the DF037 you will want to utilize the steps listed in Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html to update the appropriate permissions.  It appears the installer has problems writing to your Applications folder so you may even want to try creating a new user account and trying the install there.

     
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  • Currently Being Moderated
    May 8, 2012 7:47 AM   in reply to Pixated

    Yes both issues are actually permission related.  When you install you are unable to write to locations where your other Creative applications have previously installed too.  By removing the software it should restore write permissions.  Honestly I would remove your previous Adobe apps and then log into a newly created local Administrator account and try the install there.  If that still doesn't work then proceed with the document for Exit 6 and 7.

     
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  • Currently Being Moderated
    Nov 12, 2013 8:58 PM   in reply to Pixated

    Try launch with admin.

     
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