You guys are lucky getting a free upgrade.

I've been buying Adobe software faithfully since '91 and paid for my CS 5.5 in early March.

Not only don't I get the 'free' upgrade to CS6, I don't get access to my legal software via Creative Cloud as it's not available yet.

Adobe encourage new users who upgrade every other version and do little to stop illegal downloads of their software.

For us who remain loyal supporters and subscribers it's just one kick-in-the-teeth after another.

I am waiting for a free upgrade for my Photoshop CS6 for Mac.

My copy for Windows is bought in another country, so now I am getting nervous as to if I can get the upgrade.

Adobe Creative Suite Assurance Promotion FAQ does not mention purchases elsewhere.

And the upgrade-policy-product-announcement.html says to fill out forms depending on where you bought the upgrade (US in my case).

I was previously on CS2, so it might be my last upgrade, as I can't afford to pay for all upgrades as a hobbyist, so I was skipping some.

Quit sending me emails

Sent from my Verizon Wireless Phone

If you look towards the bottom of the email you will see a unsubscribe button.  That will take you off their list

Thanks so much the site must over run I have not been able to gain access to that part of the web all day

To everything there is a season.

I just got off the phone with Adobe - they are saying that the upgrade emails will go out starting 10 days after CS6 release and that everyone will have been emailed by May 25th.

Interesting.  How were you able to submit an order for the free upgrade when Adobe has not yet sent out the upgrade email, at least not in my case?

I didn't know Abobe was sending out upgrade emails. There's a form at adobe.com you can fill out with the information, at least if you bought the upgrade to CS5.5 from a retail channel, like I did. They said you could fill it out and send it in anytime after it started shipping, and the form was active to use as of Sunday, 5/6. That's when I filled it out with the info - adboe acct#, serial number of upgrade, and scanned receipt.

Ya, if I'd purchased the upgrade through Adobe I'd expect to get the serial number for the upgrade more quickly than folks going the retail route, esp. since through Adobe would be more expensive. My upgrade through bhphotovideo was $500, no tax, free ship, CS4 - CS5.5 (Design Premium).

But Adobe, like any other deity, works in mysterious ways. :-)

Well, I'm not sure that offering to sell you something they say they'll give you for free is the best marketing scheme. But I've known folks who would have pulled out their credit card and done it. :-)

Funny bit is that while I'm running CS6 now, through the trial download and entering the serial number they sent me for the free upgrade, they have yet to actually post the link to the regular download they said would be available in 24-48 hours, and it's well past that time. Not that I need it, but it does illustrate (grin) that Adobe has rather botched this whole free upgrade thing.

On the bright side, if you haven't started using CS6 as yet, you don't have to look at the amazingly ugly icons and splash screens they've put in.

I never implied it was funny. Just very silly. :-)

I expect they'll send you an email eventually. They finally set up the link for my free download upgrade four days after I downloaded the trial and used the serial number they'd sent earlier.

It's too bad, really. A long time ago, Adobe was very focused on customer support and service. I visited the place several times when I was working with Macromedia, and the support folks were very dedicated. Now, they truly don't seem to give a damn, but they don't give a damn in an opaque, professional manner. :-)

I tried installing my free upgrade & it did not install the programs needed (PS,FL,PR,Ai). Just the secondary programs that you can not use unless you have the primary programs.

I then followed the recommendation to just download the free trial of CS6 and enter the serial number they gave me.

I did and the same thing happened. The primary programs did not install. What is Up!

Can anyone help me?

Thank you

"Remind me next time to purchase from a 3rd party vendor..."

Oh, but it's not that simple. :-) I think they try to mix it up each time so users never really know the best route.

When I upgraded from CS3 to CS4, I bought direct from Adobe. They shipped the upgrade for Windows instead of Mac as ordered.

When I contacted them, they shipped out the correct version overnight, and told me to keep the Windows upgrade. Made the upgrade almost free.

I think this time they were forced to send the free upgrade to folks who bought from third party early, because the rules they gave for those upgrades said they would process the submission for upgrade within 7 days, which they did.

Adobe says: "You'll receive instructions by email no later than May 25, 2012. The instructions will be sent to the email address you used for your qualifying order".

I'm starting to get worried now. . .

Only three days until the 25th when they stop sending out the emails about the free upgrade. Has anyone here actually received the free upgrade info? Is anyone from Adobe reading this thread?

Thanks Jeff. The support team told me 'to wait'.

It would be good to get a real response from them, but I can see from your post that you have been doing your bit.

This being the appointed day.....   Shall we take bets....  Dare I look at my email today..... The clock is ticking...

No email as of 12 Noon EDT, so i contacted support via online chat and a wonderful person was able to give me the coupon code.   Went to the Adobe Store.... Upgrade to PS CS 6 ....  Entered code and credit card information and total was $0.00...  proceeded and got the serial number with the receipt online.....  No confirming email with SN however..  Glad I saved a copy of it.     I did stay connected to the Rep until I got the purchase completed.  Not taking any chances....

Adobe still needs to get their act together.  I never should have had to call if this person could give me the code in a few minutes...

Okay, just received the email receipt and SN.... Good to go...  

I’m in the same boat.

I knew this would happen so I sent in a support ticket and got a case number on the 22nd. I was told that I do qualify for the cs6 upgrade but I would have to wait. So I did and guess what – nothing came.

I spent the better part of an hour in chat and while they have agreed there is an issue and have “escalated” my problem to the “offline team”, they are now away for Memorial Day and I won’t hear back until at least Tuesday.

All I wanted was a link to my promo code or an explanation – I didn’t get either and now the studio I've booked out sits vacant all weekend.

I cannot imagine letting a client twist in the wind without delivering their project or an explanation as to why an extension is needed – It’s unfathomable. If Adobe cannot stick to their deadline they need to change it or explain why BEFORE the deadline passes. A simple email would suffice and any adult with any business experience would agree that this just is common sense.

What will Adobe do now? I predict I’ll get a form letter apology ( that’s not worth near the $300 I lost this weekend )  and finally a link to my promo code. No mentions of compensations or added value for my trouble.

Enjoy your extended weekend kids – status quo starts back on Tuesday...