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CS6 update will not take my CS3 serial number

May 7, 2012 8:02 PM

Tags: #cs3 #not #a #for #this #product #upgrade #to #cs6 #serial #number #another #please #try #is #qualifying

I paid for the update for CS6, moving up from CS3. I paid the $300, downloaded, installed, input the serial number for CS6. The screen then asks for the CS3 serial number, I put the number in at least ten times (no typo's) tripple checked "My Adobe" again and again. I have the correct serial number for CS3, but upon validation of "Serial number upgrade", after choosing CS3 from the dropdown menu, I input the number, and it keeps saying, "This serial number is not for a qualifying product, please try another".

Thanks so much in advance for any help

396 Views 2 Replies Latest reply: Cloud Puncher, May 8, 2012 11:09 AM

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1. Manish-Sharma,

May 7, 2012 9:57 PM in reply to Cloud Puncher

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Contact Adobe support , they will do the Unlocking for you and will check the reason for this.

For details refer :- Error:- "this serial number is not for a qualifying product"

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2. Cloud Puncher,

May 8, 2012 11:09 AM in reply to Manish-Sharma

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Thanks so much, I calmed down after a night of sleep... did just that. They were extremely helpful, and so were you. I'm so much happier now, I changed my screen name from "frustratedmorethanwords" hahaa.

thanks again Manish!

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