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Problems installing Reader 10.1.3 via GPO from AIP

May 8, 2012 7:17 AM

Tags: #reader #gpo #10.1.3

I have been using GPO to install Reader for a while.  Up til now I have not had any problems that I have not been able to resolve thanks to all of the posts I have seen here.

 

I have had Reader 10.1.1 install on all of the computers on the network using GPO.  I just went through the process of creating an AIP (upgraded from 10.1.0 with the MSP file) for 10.1.3 and setup a new package in my GPO for the 10.1.3 install (after using the Customization Wizard to modify it).  Everything appeared to be working properly.  I removed the 10.1.1 package and the 10.1.3 package seems to be getting pushed to the computers on the network.  Unfortunately many of the users have started reporting that they are unable to open PDF files.  Upon investigation the Add/Remove Programs show that the Reader 10.1.3 package has been installed on the computers, but when an Administrative user logs onto the computer and runs the Adobe Reader it appears to complete installation (installing settings or something else).  When the administrative user logs off and the normal user logs onto the same computer it then is fully functional.

 

Have I missed something?

 

Most computers on the network are Windows XP (fully patched).  We are slowly replacing them with Windows 7.  Users do not have admin rights.

 

Anybody else see similar problems?

2551 Views   4 Replies   Latest reply: JournalStarTechDude, Aug 2, 2012 3:04 PM
 
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  • brogers_1
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    1. brogers_1,
    May 8, 2012 12:00 PM   in reply to lrcjc
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    Hi lrcjc,

     

    I don't have an answer, but verify you are following the steps in the Admin Guide at http://www.adobe.com/go/acrobatitinfo. That guide has links to an 10.x AIP video as well (or search on Adobe TV).

     

    It does sound like your issue may rest in the GPO/user/rights assignment process, but that's only a guess.

     

    Ben

     
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  • lrcjc
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    2. lrcjc,
    May 9, 2012 4:30 AM   in reply to brogers_1
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    Thank you for your response.  I am going back over the guide now just to confirm that I did not miss anything.  I will let you know.

     
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  • Deepak Chauhan
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    3. Deepak Chauhan,
    May 13, 2012 6:06 PM   in reply to lrcjc
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    It seems there is a problem with the created AIP. Instead of upgrading from 10.1.0 to 10.1.3, upgrade directly from the base version 10.0.0 -> 10.1.3.

     

    Please refer the link : http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html

     

    Regards,

    Deepak

     
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  • JournalStarTechDude
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    4. JournalStarTechDude,
    Aug 2, 2012 3:04 PM   in reply to lrcjc
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    lrcjc,

     

    Have you developed a solution for this issue yet?  I am pushing the installation with a Computer Policy > Startup Script and am having a similar issue.  When I log in as a user I can not use the program.  When I log in as an administrator it will work.  Then, when I log back in as a regular user I can see Reader 10.1.3.  I am in an enterprise environment with XP and 7 machines.  Here is my installation script:

     

    @echo off

    set server=leejsp-fs2
    set update=10.1.3


    if exist "\\leejsp-fs2\syncnet\Reader_Test\logs\%computername%.txt" goto patch

    echo Adobe Reader install started on %date% %time% from %server% >> "\\leejsp-fs2\syncnet\Reader_Test\logs\%computername%.txt"

    echo Installing Adobe Reader...
    msiexec /i "\\%server%\syncnet\Reader_Test\acroread.msi" /qb

    echo Adobe Reader install finished on %date% %time%  >> "\\leejsp-fs2\syncnet\Reader_Test\logs\%computername%.txt"


    :patch
    if exist "\\leejsp-fs2\syncnet\Reader_Test\logs\%computername%_%update%.txt" goto end

    echo Adobe Reader %update% Update install started on %date% %time% from %server% >> "\\leejsp-fs2\syncnet\Reader_Test\logs\%computername%_%update%.txt"

    msiexec /p "\\%server%\install\syncnet\Reader_Test\AdbeRdrUpd1013_MUI.msp" /qb

    echo Adobe Reader %update% Update install started on %date% %time% from %server% >> "\\leejsp-fs2\syncnet\Reader_Test\logs\%computername%_%update%.txt"

    :end

     

    This script worked perfectly with Reader 9 and update 9.3.2.  Could my parameters be outdated?  Am I missing a parameter that is stopping a non-administrator from finishing the installation?  Anything helps!

     
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