Someofmywork, that is interesting. All of my Mac systems show 4.2.7 as the latest CUDA version. Do you know where the 4.2.9 driver came from? Are there any games installed on this system from Steam, Blizzard, etc.?
I'm curious, how many of the failing systems have graphics intense games installed?
Interesting. I installed the 4.2.9 and got further than i have before.
No error on start up, but an error when trying use the ray-traced renderer. Before, it wasn't even a selectable option.
I also have no games. Clean aside from Adobe products and FCP studio
MacBook Pro. Mac OS X 10.7.3
I am having the same problem at work. I hope they find the solution.
|Texture Memory:||204.00 MB|
(GPU not available - incompatible device or CUDA driver)
|Device:||NVIDIA GeForce GT 330M OpenGL Engine|
|Total Memory:||512.00 MB|
|Current Usable Memory:||-|
|Maximum Usable Memory:||-|
I'm having the same trouble as well. Tried installing new Cuda drivers (4.2.9) and re-installing CS6 and that didn't help.
|Processor Name:||Intel Core i7|
|Processor Speed:||3.4 GHz|
|Number of Processors:||1|
|Total Number of Cores:||4|
|L2 Cache (per Core):||256 KB|
|L3 Cache:||8 MB|
No problem. We are trying to get a system to reproduce the bug and gaming is one potential area that we have not tested against. So far on systems physically matching those reported here we are getting good results. Testing included updating the OS, trying different CUDA drivers, etc.. The 4.2.7 driver is working fine on the six systems I looked at, so that does not appear to be the issue.
If you can file a bug report and include the complete system information file from a failing system that would be great. Another is to understand how one is testing by providing exact steps including comp size, layer type, ray tracer setting, fast preview mode, etc.. On the windows side, update to the newest NVIDIA driver for the NVIDIA card. If that fails, again, include the system information file in a bug report.
One thing to check on the Mac is to be sure the EFI firmware is up to date. Another thing to try is deleting the Nvidia computer cache. On the Mac this is located in your user folder->Library->Application Support->NVIDIA->Computer Cache. Delete the Computer Cache folder. It will get rebuilt on launch of AE CS6.
Fail. My system runs a gt120 for its display card then a gtx 265 for its Cuda card. I have tried taking them in and out and reordering them and making a clean user. I really find it hard to believe this isn't replicable in the lab when its so prevalent in the wild. There are no settings to give. ON LAUNCH GPU FAILS with error about driver version.
I can confirm that this did not work.
I am on a Mac Pro (2008 model) / Q FX4800, running the latest EFI and i've deleted the Nvidia computer cache to force a rebuild.
Still get the (5070 :: 0) error.
Forgive my ignorance, but how do i go about filing a bug report.....
> I really find it hard to believe this isn't replicable in the lab when its so prevalent in the wild.
It is not prevalent. There are very few people hitting this. We understand that it's annoying to you, since you're one of the people that it's hitting... and that's why Will (and others here) are trying so hard to find the exact set of circumstances that cause the problem. The more information you can give Will, the more likely he is to be able to help you.
and there is your catch my test system is a 2008 as well. Are any of the Lab computers 2008 Macs? Because cuda runs awesome on this box with other cuda apps. Seems Tavis is using the same era box though.
Is this an ATI equipped iMac? If so, there won't be an NVIDIA folder.
This sounds like a different issue. I tested on a 24" system with a 6770M card in it yesterday. Worked fine in 10.7.3 and also after upgrading to 10.7.4. Please file a bug report with the full, system information report included and I will follow up.
There won't be a folder there if you are using AMD/ATI gpus.
I'm assuming you have a nvidia control panel, because it was mention to install CUDA to see if that fixed the issue. CUDA is a nvidia technology.
Did you save the old preferences file? If so, please send it in with a bug report. That would be super helpful at getting a repro of this on our systems.
Also, can we figure out what is putting CUDA drivers on an AMD system? That could also be a clue.
I tried deleting my prefs, still get the error, but i am using Nvidia GPUs
Earlier on in this thread some people found if they installed CUDA on a system with AMD gpus that the 5070::0 error went away. Didn't make sense, but seem to work for them.
I'm having similar problems getting the Ray-tracer engine to work in AE CS6. Each time I try to enable it and turn a layer into a 3D layer, I get the following errors:
I am running on the following specs:
i7-990X (stock speed)
GTX580 (1536MB, Driver: 296.10)
Fast Draft: Available
Texture Memory: 601.00 MB
Vendor: NVIDIA Corporation
Device: GeForce GTX 580/PCIe/SSE2
Total Memory: 1.45 GB
Shader Model: 4.0 or later
Driver Version: 4.2
Devices: 1 (GeForce GTX 580)
Current Usable Memory: 1.33 GB (at application launch)
Maximum Usable Memory: 1.50 GB
Right, here we go!
I got mine to work with a GTX580 on win7 x64 by changing the Timeout Detection and Recovery of GPUs in the Windows registry. By changing it from 2 seconds recovery to 10, the Nvidia driver will get enough time to respond before crashing!
I do realize that this is probably not the "correct" way of taking care of the problem but seems to be working fine for now. If anyone else would like to try, please make a backup of you registry before changing any values!
What did I do? I set the value for object MaxObjectNumber to 10 in the following folder: HKLM\HARDWARE\DEVICEMAP\VIDEO
After that, launch AE and everything works fine (for me)
This could be a bad install of the driver or a bad update. Uninstall the NVIDIA graphics driver and sub-compnents. Then delete the NVIDIA folder on the C:\ drive. Restart the system, it will launch with the generic Windows driver. Download the latest ceritified NVIDIA driver for this card (currently 296.10) and install. Then try AE CS6 without changing any NVIDIA driver settings or launching any other programs.
Please let us know if that solves the issue or not.
- What operating system are you using? Windows 7 64 Bit
- Did you upgrade your operating system from a previous version? If so, which one? - Absolutely clean install
- What is the model of your CPU? Intel(R) Xeon(R) CPU E5-2690 @ 2.90GHz 2.90 GHz (2 processors)
- What is the model of your GPU? Quadro 6000 & Tesla C2075
- What is the version number of your graphics driver? If you have an Nvidia card, what is the version of your CUDA driver? Nvidia 296.70 CUDA 4.0.1
Could someone get back to me on this? Thanks!
My ray-traced renderer is still working after installing the Nvidia driver on my Radeon machine, but now I'm getting this error again:
After Effects Alert
Last log message was: <140735189834080>
<ae.blitpipe> <2> HardwareBlitpipe Disengaged
Generating crash log, which may take a few minutes
Any idea what is is all about and how to fix it? Should I open another thread?