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4&E
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Encore hangs, won't transcode

May 9, 2012 6:24 PM

I've used Premiere and Encore CS4 for several years and have had no trouble with Encore till now. Upon clicking Build, the program hangs. It won't transcode or proceed even though it did so just fine for years.

Any ideas? (I'm using a Mac Pro)

 
Replies
  • Currently Being Moderated
    May 9, 2012 7:08 PM   in reply to 4&E

    DVD or Bluray? Have you tried building to folder rather than disk?

     

    Create a new DVD project, simple menu only.will that build?

     
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  • Currently Being Moderated
    May 9, 2012 7:38 PM   in reply to 4&E

    Yes, just trying to determine, in part, whether there is something about the current project/video file, or about your whole installation.

     

    In the build tab, just change the output from disk to folder.

     
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  • Currently Being Moderated
    May 10, 2012 6:59 PM   in reply to 4&E

    The workaround is to find that folder (look in the build panel; you set the directory for its location, and it is still there) and burn using toast or similar.

     

    The fact that Encore used to work and doesn't now points to such things as a) a drive problem (which you will troubleshoot by burning the folder with something else/testing the drive etc), b) some new software/hardware that is interferring with Encore's use of the drive, or c) an operating system or other unrelated update is causing a problem.

     

    This link might be helpful:

     

    Troubleshoot system errors and freezes | Adobe software on Mac OS 10.x

    http://kb2.adobe.com/cps/824/cpsid_82414.html

     
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  • Currently Being Moderated
    May 10, 2012 9:22 PM   in reply to 4&E

    Are you saying that a disk burned from the folder will or will not play on a regular dvd player? (It should.)

     

    I don't know macs. On pcs, many users routinely reinstall, with or without an operating system reinstall.

     

    I would do the "create new user" and run to see if that fixes it first.

     

    Many of us on PCs never use Encore to burn disks; we love imgburn, but only available for PC. I don't recall what the comparable mac app is.

     
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