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CS6 blank "panes" in display

May 10, 2012 5:38 AM

When I open an image, sometimes one or more of the "panes" or "panels" does not display, i.e. there is the blank checkered screen in that section of the image.  If I zoom in or out, all the image will display, until I get back to that magnification and again there are one or more blank spaces.  If I close and re-open the image, it usually, but not always, displays fine. Sometimes I need to close and open twice.  I would say this has happened about one out of ten times I opened an image so far in the two days I have been using the program.

 

My first thought was to update my video display driver, but I already have the latest one (using Nvidia Geforce GT220). I assume this is a small glitch or bug.  Has anyone else seen this behavior, and can someone tell me how to report it to Adobe?

 
Replies
  • Currently Being Moderated
    May 10, 2012 8:33 AM   in reply to treborsetag

    Usually this means that there is a problem with your video card driver, and you need to update the video card driver from the GPU maker's website.

     

    No known problem that would cause this, other than bugs in video card drivers.

     
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  • Currently Being Moderated
    May 10, 2012 8:43 AM   in reply to treborsetag

    The latest video card drivers does not mean it is the best.  As they are made to work with multiple products they are notorious for having bugs with certain programs. 

     

    You can roll back to an earilier edition and it that works OK send a note to NiVidia about problem.

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
    Currently Being Moderated
    May 10, 2012 4:21 PM   in reply to treborsetag

    What video card do you have?  Sometimes getting things to work is a simple matter of uninstalling the latest software and installing a known good version.  For example, I found ATI Catalyst versions 11.7 and 12.2 particularly good with Photoshop.  I know less about nVidia versions, unfortunately.

     

    -Noel

     
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  • Noel Carboni
    20,980 posts
    Dec 23, 2006
    Currently Being Moderated
    May 17, 2012 11:54 AM   in reply to treborsetag

    That pretty much proves it's a display driver issue.

     

    Watch for updates from your video card maker.

     

    For what it's worth I've never been able to sense a difference in performance between Advanced and Normal modes myself.  Plus it seems likely Normal mode has had more testing.

     

    -Noel

     
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