Kamil??? really? omg

Hey here the same problem,

I subscribed to the Cloud.

Download the programms and then he tells me to login with my AdobeID.

And then I have to enter a serial.

Also I already have the adobe creative suite CS5. All of my products are registrated and when I get the Invoice I see that I have to pay the full price.

I'm afraid there's no solution but to wait for Adobe to fix the problem.

I found the problem!!!

It is an UX issue. When you download from the manager, the "DMG" mounts on your desktop and we are clicking on it (like usual) and clicking on the installer. That is the issue. Don't do that. Pay attention to the application manager, and you will noticed the "downloading..." changing to "installing...". Just wait and withing 5 to 10 seconds you will see the progress bar filling in blue.

Definatelly a flawd user experience taking in consideration how we were used to do it before, but it works. The application Manager will download and install it all for you. It is at least true to the first call to action "install" in first place.

Thanks for your reply. I will go now to bed and wait what's happening tomorrow. I think that there must be something that will fix this issue, hope you can fix it.

So in my case problem was in language ver. I bought English ver., but before instalation i did't check in Adobe Aplication Manager preferences, which languager has been choosen. When I choose english, not native everythings gonna work.

Changing to English indeed works, but what if I want to use the German versions?

I waited until app were installed and even used them with no problem for a few days. This just happened all of a sudden today.

My only hope was talking with Tech support, but that actually didn't help either. It might have, but didn't need to. Here is what happened:

Yesterday, afer using all Creative Cloud (Photoshop, Illustrator, InDesign) pretty much daily for many months, suddenly I get the 'your trial has expired'. Following instructions here to confirm languages, permissions, global security certificate, Adobe Application Manager update, etc., nothing worked. Reboot multiple times, nothing worked. Oddly, versions on my laptop were connecting and working fine.

Following instructions here to 'click license the software..enter your Apple ID' also didn't work. Only option I then got was to actually enter a license number.

I thought Customer Service would help. First call, wait approx min, explain the situation to someone by online chat, told 'hold while I look into this' and then I get cut off. Call back, explain the situation again (note to Customer Service, when I send my issue with all the details of my Adobe ID, my product order number, etc., please don't ask me right away 'please tell me your Adobe ID and product number' etc., please read what I already just entered). After a long conversation that went nowhere, I was told that this was not a customer service issue, please call back to Tech department M-F (I was calling on the weekend). So here I am unable to work on my home office computer because no one can help me at all on a weekend. Are you kidding me?

So I consider redownloading my cloud apps, because my membership is still active, I've confirmed that, but thought it might screw things up, I wasn't sure. Decided to leave exactly as is and wait until Monday. Very bad for my work hours.

Monday I call Tech with the number I"m given, follow prompts to get to the cloud installation issues, then here 'there was a problem connecting you to a representative' and it hangs up on me. Did it again. And again. And again. So I call and randomly hit a different prompt, I couldn't care less, just get me someone. This person asks the problem, asks to verify the Mac OSX version, and as we are speaking the program launches fine.

I say 'you fixed it' what did you do? He said nothing yet. And his explanation? "Sometimes it's a connectivity issue." Really? That's it? A random, three days of trying "connectivity issue"? A "connectivity issue" on m desktop but not my laptop, both same versions of MAC, both same setup, both same network. Three days of trying and suddenly it launches and the only explanation from tech support is to randomly try relaunching. How many times do  you think? This was about time number 30.

Wow, seriously. There has to be a better explanation, a better process, a better understanding of what is going on. A better tech number would help too.

Needless to say I thanked him for magically fixing the issue without, admittedly on his part, doing anything. And thanked him for the explanation (in good humour on our parts) that this was a hit and miss solution.

He did say, though, one option would have been for me to download it all over again (reinstall the products from the cloud). That seemed even more chance-y to me, and way too much time consumed for something that shouldn't require a 'give this a try...maybe this...or just keep launching and it may magically appear for some reason." Really? What happened to Adobe I used to know and like so well.

I've had Creative Cloud active (through a yearly subscription) for a little over 2 months. I've mainly been using CS6 PhotoShop and Illustrator and InDesign. Yesterday, for the firt time, when starting up PhotoShop, I got the same thing being described here: I'm being asked to either:

1. Join Creative Cloud
2. License This Software
3. Continue Trial

I chatted with an Adobe rep yesterday, but was told there was no expert available to help and I should try again later.

Obviously something is going on at the Adobe server end of things. What I've found is that I can continue using my apps if I use the Continue Trial option. I'll keep doing this until Adobe fixes this problem that they seem relatively clueless about currently. Maybe it's intemittent. Maybe it's based on something I need to do on my end, but wasting time trying radom uninstall and reinstall fixes is not worth it to me. At least not yet.

Does someone at Adobe look at these forums?

I just chatted with a rep who told me to click the License This Software button on the prompt I show above. Yesterday when I did that, after I signed in with my Adobe ID, I was then asked for my PhotoShop serial number, which of course doesn't exist for Creative Cloud subscribers. But today, somehow I was again "activated", even those my subscription was already active before. Go firgure. In any case, all is good now.