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Photoshop CS6 will not install from Adobe Apps manager

Participant ,
May 11, 2012 May 11, 2012

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I have the cloud subscription and I tried downloading PS, it said it could not so so because i had the beta installed. So I got rid of the beta and tried again....still said no.  So I emptied my trash and restarted, and it still will not download PS.  I got all my other software ok, but cant get PS for some reason. Does anyone know how to fix this?

Thanks

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Participant , May 11, 2012 May 11, 2012

I talked with support, go download the adobe cleaner and it will allow you to see what files from PS CS6 are still on your system and get them off.  I am trying now, will let u know if it works.

download it here   http://www.adobe.com/support/contact/cscleanertool.html

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Community Beginner ,
May 11, 2012 May 11, 2012

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I am getting the same error.  It downloads but fails the install.

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Participant ,
May 11, 2012 May 11, 2012

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I talked with support, go download the adobe cleaner and it will allow you to see what files from PS CS6 are still on your system and get them off.  I am trying now, will let u know if it works.

download it here   http://www.adobe.com/support/contact/cscleanertool.html

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Participant ,
May 11, 2012 May 11, 2012

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That seems to have worked its downloading and installing now.  I opened up the cleaner and it said I had a PS CS6 driver, I selected that and used the try unistall option.  That is what worked for me.

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