Copy link to clipboard
Copied
I have the cloud subscription and I tried downloading PS, it said it could not so so because i had the beta installed. So I got rid of the beta and tried again....still said no. So I emptied my trash and restarted, and it still will not download PS. I got all my other software ok, but cant get PS for some reason. Does anyone know how to fix this?
Thanks
I talked with support, go download the adobe cleaner and it will allow you to see what files from PS CS6 are still on your system and get them off. I am trying now, will let u know if it works.
download it here http://www.adobe.com/support/contact/cscleanertool.html
Copy link to clipboard
Copied
I am getting the same error. It downloads but fails the install.
Copy link to clipboard
Copied
I talked with support, go download the adobe cleaner and it will allow you to see what files from PS CS6 are still on your system and get them off. I am trying now, will let u know if it works.
download it here http://www.adobe.com/support/contact/cscleanertool.html
Copy link to clipboard
Copied
That seems to have worked its downloading and installing now. I opened up the cleaner and it said I had a PS CS6 driver, I selected that and used the try unistall option. That is what worked for me.