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Can't install Flash Builder 4.6 MC CS6

May 11, 2012 5:07 PM

Tags: #error #install #collection #master #cs6 #flash_builder_4.6 #install_error

I have the following conflict when trying to install Flash Builder as part of the Master Collection CS 6 installation upgrade from CS 5.5 .  As far as I know I only have FB 4.5 and FB 4 installed on the computer as well as a version of Edge Preview.  Why am I getting this error?  I have tried to run a cleanup tool but it does not produce an XML file as the readme says it should and it does not solve the conflicting message even after system restart.

 

flash_builder_4_6_install_error2.jpg

 
Replies
  • Currently Being Moderated
    May 12, 2012 3:18 AM   in reply to markerline

    Seems you still have some pre-release or beta application installed.

     

    Try uninstalling the application completely from Control Panel and run the Cleaner Tool to remove the unwanted files and folders.

     
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    May 12, 2012 4:05 AM   in reply to Arpit Kapoor

    I have the same issue. Cleaner tool does not hetl, at least in my case. Do you mean that the whole CS5.5 Master Collection should be uninstalled? I have tried everything else:

    1. I tried to uninstall, but Flash Builder was not listed among the programs, maybe I have uninstalled it earlier or it is inclkuded in CS5.5
    2. I deleted all Flash Builder related files, no help
    3. Then I deleted all Flash Builder related registry entries, no success
    4. Finally I downloaded the cleaner tool, its action options do not include anything Flash Builder Releted.

    I simply can't get rid of the conflicting version

     
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  • Currently Being Moderated
    May 12, 2012 7:43 AM   in reply to PPere

    In that case, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

     
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    May 12, 2012 8:15 AM   in reply to markerline

    Same problem here. OSX 10.7.3, all old versions of builder were uninstalled, cleaner tool showes nothing builder related.

     
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    May 14, 2012 10:40 AM   in reply to markerline

    Close anything Adobe.

     

    Goto:

    C:\Program Files (x86)\Common Files\Adobe\caps

     

    Rename Media_db.db and pdb.db to something else.

     

    Relaunch Installer.

     
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    May 15, 2012 3:13 PM   in reply to mubhcaeb78

    I had been struggling with this issue for days and no one seemed able to help me, changing the file names solved it.  Thank you!

     
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  • Currently Being Moderated
    May 16, 2012 1:08 AM   in reply to mubhcaeb78

    What location is for OSX? I can't find "caps" in ~/Library/Application Support/Adobe.

    And that databse files, do they contains information just about Flash Builder or about all Adobe products? Would there be no problems installing/uninstalling other Adobe products?

     
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    May 18, 2012 2:32 AM   in reply to mubhcaeb78

    Thanks, this approach worked.

     
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    May 18, 2012 2:33 AM   in reply to mubhcaeb78

    This appreoach introduced by

     

     

    mubhcaeb78, worked. Thanks.

     

    Community Member

    May 14, 2012 11:40 AM

    Report

    Close anything Adobe.

     

    Goto:

    C:\Program Files (x86)\Common Files\Adobe\caps

     

    Rename Media_db.db and pdb.db to something else.

     

    Relaunch Installer.

     
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  • Currently Being Moderated
    May 23, 2012 6:59 AM   in reply to zhizn

    After installing it, rename the files back to be able to uninstall/upgrade the other products.

     

    On mac it is in library.. which is hidden

    so shift command G, or Go, folder

    /library

     

    you should have a finder window open in library now.

     

    application support

    adobe

    caps

     
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    May 23, 2012 8:14 PM   in reply to markerline

    Those are the installation.. logs, sorta.

     

    So when you install a product, it will write to those files.  I am guessing previous versions did not remove itself properly from those files.

     

    What I would do on that, is after you install and it creates those two files, prefix the files with fbcs6- and then rename the others so you can modify/remove cs6 and other software.  When the day comes to remove flashbuilder cs6.. rename again.

     

    This of course is a workaround, not a solution, perhaps adobe will create a utility to go into those files and clear out the erronous entries.

     
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    Jul 6, 2012 9:01 PM   in reply to mubhcaeb78

    Thanks. It worked for me too.

     
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  • Currently Being Moderated
    Jul 28, 2012 1:33 PM   in reply to markerline

    Another work-around I found is to install in Trial mode then activate your license after the install. I finally chose Trial and the message didn't come up.

     
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