Skip navigation
nickNameJadd(me)
nickNameJadd(me) Calculating status...
Currently Being Moderated

Internet connection issues

Jun 6, 2012 10:21 AM

Tags: ##cc_aam_troubleshoot

Hiya all.

I'm in Mac Osx Lion CS6 Cloud Version. In many programs: Illustrator, Photoshop, Lightroom some online services (help, kuler, e.g.) are not working. Says: NO INTERNET CONNECTION!?!?! My connection is working fine and The updater works fine also. Alaready checked the Hosts file and i'm not behind a firewall.

999 Views   7 Replies   Latest reply: Jeff A Wright, May 18, 2012 10:48 AM
 
Replies
  • Jeff A Wright
    Currently Being Moderated
    1. Jeff A Wright,
    May 14, 2012 3:02 PM   in reply to nickNameJadd(me)
    Report

    But you were able to download and install the Creative Cloud apps successfully or did you have to install the trial?  Are you using a laptop?  If so have you tried an alternate Internet connection?

     
    |
    Mark as:
  • Geoff_P_Burns
    Currently Being Moderated
    2. Geoff_P_Burns,
    May 16, 2012 10:24 AM   in reply to Jeff A Wright
    Report

    I am having the same issue. I am able to download the trial, but I cannot connect through the new "Adobe Application Manager" I called support and they told me it was our corporate IT issue, and our IT department tried giving me access and it still didn't work. I tried downloading the trial and then click "License This Software" however it tells me I'm not connected either. I have tried everything, short of taking home my giant workstation...which I cannot do.

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    3. Jeff A Wright,
    May 16, 2012 10:59 AM   in reply to Geoff_P_Burns
    Report

    Geoff_P_Burns I would recommend referring your I.T. department to Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.  It should give them some starting points regarding the access needed to activate your software.  The Creative Cloud does not have an offline activation process and does require regular access to the Internet.  If your I.T. department is unable to resolve the issue then you may want to consider purchasing the Creative Suite 6 Prepetual product which does have an offline activation process available.

     
    |
    Mark as:
  • Geoff_P_Burns
    Currently Being Moderated
    4. Geoff_P_Burns,
    May 16, 2012 12:00 PM   in reply to Jeff A Wright
    Report

    I followed all the steps, and when it asks you to check this link https://lm.licenses.adobe.com/ I was able to get the "Congratulations" message. It just doesn't make any sense that I can connect, and download updates but cannot connect to the license manger through an Adobe application, such as the start up screen for the trials or the Adobe Application Manager used to download the Creative Cloud apps. I will have our IT department look into the issue.

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    5. Jeff A Wright,
    May 16, 2012 12:46 PM   in reply to Geoff_P_Burns
    Report

    Thanks for the update Geoff_P_Burns.  It is possible that your I.T. department may also have Internet access locked down to the application level.  They should be the most familiar though with the security measures which have been implemented for your company.

     
    |
    Mark as:
  • Geoff_P_Burns
    Currently Being Moderated
    6. Geoff_P_Burns,
    May 18, 2012 9:14 AM   in reply to Jeff A Wright
    Report

    I just spoke with our Network people and they said that I needed to contact Adobe again, as I am able to get the "Congratulations" message from the https://lm.licenses.adobe.com/ website, and am able to connect to download updates without any problem. I am fine with getting the stand alone version, however, I would prefer to get this sorted out instead because of having access to all the new releases for a lot less money. Can anyone advise what I can do? Currently, I have Photoshop, Illustrator & InDesign CS6 downloaded as a trial, but if I click on "License this Software" it gives me the same "cannot connect to the internet" message and I am clearly connected.

     
    |
    Mark as:
  • Jeff A Wright
    Currently Being Moderated
    7. Jeff A Wright,
    May 18, 2012 10:48 AM   in reply to Geoff_P_Burns
    Report

    Geoff_P_Burns are you able to access the Internet directly with your computer?  This means a direct connection not behind the corporate network?  This would be the simplest way to determine where the difficulty is coming from.  If you have a truely direct connection and you still having issues connecting with the Adobe Application Manager then it is a software configuration issue on your local system.  If you are able to connect successfully then it is an issue with your corporate network setup.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points