I have installed Adobe Web/Design CS6, and downloaded and installed the CreateJS extension for Flash CS6. The problem is, when I publish I just get a blank HTML page. I even downloaded the Platypus example game, and even without changing a single thing in the Flash source file, on publishing sure enough it turns that into a blank HTML page also.
Is there something wrong with the installation or something else?
In fact, to check the installation, I did a completely clean re--install of Adobe CS6, and the uninstalled and re-installed CreateJS.
Same issue still. Even on the example Platypus game when I publish to HTML I get an HTML page, which when you look at the source has some HTML5 on it, but no graphics elements at all.
This a huge issue for me, as I am wanting to convert the 65(some) Flash games on my site and re-programme them into HTML and Java. Without this advertised CreateJS functionality, the upgrade from CS5.5 to CS6 I just paid for becomes a little questionable.
You can check these link to fix the above problem :
Let me know if you are still facing any issues.
Thanks and regards,
Adobe Flash Professional Team.
Please let us know if you have more questions.
No I have read through all of those in depth, it does not solve the problem. Take a look at the publish files of the Platypus game attached. Somehow Adobe CS and/or Create JS has corrupted the output so that it does not work. I have not modified a single thing in the game, and yet the output is subtly different than the original files supplied as an example on the links below.
Is this something to do with Adobe CS5.5 still being on the machine? I really don’t want to have to revert to a complete factory reset of my machine (it is only 5 months old; an HP i7 running Windows 7).
Still no response from you! So much for 24-7 support!
Out of deperation I have done a complete factory reset on my computer. CS6 was then the first thing to be installed on the machine after the virus software had done its thing. Turns out I just wasted a few hours of my time because the software still does not work. I know I am not the only one out there with this issue, you just need to look at the comments posted on the Platypus game to fathom that. I have concluded that the release is either full of bugs, or it just isn't compatible with my high end HP running Windows 7. As someone who has used Flash for longer than I care to admit, and also as someone who religously upgrades Creative Suite each time a new release comes out, I have also come to the conclusion that CS6 is the last piece of Adobe software that I will buy.
Thanks Adobe for your help!!!
Reference your email " Hello, I couldn't spot your FLA, is there a link that you provided? Could you please do so again? Pardon the delayed response. Regards, Suhas Yogin"
I have posted a folder with the unmodified / original files, and a separate folder with the files after they have been published in CS6. The latter has no modification from the original, I merely opened the Adobe FLA and published it. You will see that the HTML is different from your version (i.e. a blank page) and the reference HTML and JS data is very different. I get the exact same effect (blank pages) with any fla that I publish with this extension.
Do you see this problem on all browsers. I can see the same fla publish and work fine on Firefox 12.0 and Google Chrome. However the blank page issues is seen on IE8 browsers.
Works fine on IE9 browser too. So looks like this is a problem with webkit on IE8 which does not support this feature.
Are you looking at the original unmodified file I sent you or the re-published? Yes I agree, the original does not work in ie8, but does work in Firefox. However the re-published file in the folder “platypusgame Compiled in CS6” is not working in ie8, ie9, firefox, or safari. If necessary I can provide a screen dump from each of those browsers to demonstrate this. Please take a look at the difference between the HTML outputs, they diametrically opposed!
I did take the modified file and it worked fine except on IE8.
Looks like you have made some changes to the settings in the Toolkit for CreateJS Panel. Can you reset to the default which has all the checkboxes in the panel checked
Sorry, this is not it. I wish it was though!
Here is a screen dump of the publish file in Safari browser with Flash in the background. You will see everything is checked in the panel, and that there is no content from the publish.
This is a known issue with Safari on Windows. You have to install the latest version of QuickTime for HTML5 content to render on Safari (Windows) correctly. Just to ascertain, please see the image below.
Please try installing Quiktime, restart your machine immediately for the installation to take effect, and try viewing the HTML output of the Platypus game on Safari. Please let us know if it worked.
I have that installed for Safari already, so no joy. But for clarity you will notice from this post that this does not work in ANY BROWSER. I normally use IE9, but only switched to Safari because you said there was a problem with IE8, and I figured “oh there must be an IE compatibility issue”. I normally use IE9 because that’s what 90% of the population use, but I have the other browsers on my machine for compatibility checks with my HTML.
So unless there is some specific issue with compatibility with Adobe software running on HP’s with Windows 7, then currently CreateJS function does NOT work in IE9, Firefox, or Safari when I compile, and I have all the latest browser versions and add-ins.
I want rather to get up and running with Internet Explorer given that this is what most people use.
Are you guys publishing this game from Windows or Mac?
I also attached a screen dump of the publish into IE9. Again I left Flash in the background so you can see the publish settings.
I have also uploaded the published output.
Let me know if you can see anything other than a blank page.
All of the reference files are exactly the same as in the original Platypus folder as pulled from your site, so you should be able to grab them directly from my server.
It's probably the first time we've encountered such an issue. Your source FLA files seemed to produce the output, but the published HTML file wouldn't work.
This calls for a deeper investigation, and we are on it - will keep you posted about the same.
I checked your PNG's it looks like you are uising Toolkit for CreateJS version 0.3.20 , where as the latest is 1.0.417 , Can you please use the latest Toolkit for CreateJS build.
Also i compared the HTML files from Compiled folder and Original folder , it looks like there is subtle difference between both of them .
Highiliting the differences below .
Compiled Clip :
When i agian compared easel.js ( included in your Published HTML file) and easeljs-0.4.1.min.js ( included inOriginal HTML file) , it has many differneces .
So it seems HTML file generated is been altered.
Let me know if this helps.
I downloaded the latest Toolkit, unfortunately the same problem exists. Blank pages.
I agree that when you look at the HTML pages, they are different from the compiled folder vs the original folder. This was exactly my point, in that I have NOT modified the HTML at all. What you see in the compiled folder is the direct output from CreateJS.
Happy to provide you with whatever new files you need.
I was contacted by Adobe support team today, and this final response on this thread to confirm that the problem is solved.
My internet connection is streamed through a local university, and un-known to me was that the CreateJS page had been cached by them meaning that I was only able to download an earlier pre-release of the CreateJS toolset. i.e. didn't matter how many times I refreshed the page on my browser or cleared my own internet cache, the university kept serving an old HTML page to me.
Thanks to the team at Adobe for helping to solve the issue, is much appreciated. I am now fully up and running with Adobe CS6 and the toolset.
Europe, Middle East and Africa