Can anyone help me? Flash player issues

[andyessex25]

For about 3 months now i have had some flash issues which i believe i have tried everything i can possibly think of. I am using 11.2.205.235 currently up to date and my main browser is firefox, however this issue happens on all browsers.

I, whenever a new update, do a clean install as per your site instructions. However the last 2 updates it seems that it installs fine, works fine and then once i have restarted my laptop stops working within a browser and has to be reinstalled. The files are still there, it doesnt tell me to reinstall, but it doesnt work, nothing works, so i reinstall and it starts working again.

I have made a new admin acct on my laptop, no joy. I have done at least 100 clean installs, no joy. I have tried many browsers, no joy. I have tried the windows fix for allowing flash you describe, no joy.

I am out of ideas, i continue to reinstall everyday for it to work and its very annoying, please someone help.

Windows vista 32bit

firefox 12

Andrew Manning

thank you

[pwillener]

When you say "clean install", does it mean you followed this procedure: http://forums.adobe.com/thread/928315 ?

[andyessex25]

Yep, word for word. At least 100 times.

[pwillener]

After the restart, what exactly do you see instead of the Flash content?

[andyessex25]

Say i open youtube, it will just be a black section where the video should be. I check to make sure its still installed on the browser, all the files are still on the system, so i reinstall, and as if by magic its working again.

[pwillener]

I have seen this symptom dozens of times here at the forum, and normally a clean install fixed the problem permanently.  I don't know why it does not for you.

Things to try:

• see if a driver update improves the situation (black instead of video may be fixed with a driver update): http://forums.adobe.com/thread/945765
• see if there is a permission problem somewhere: http://forums.adobe.com/thread/987370

If that still does not fix it, hopefully someone from the Flash Player team can step in (after the weekend is over in the US).

[chris.campbell]

I'd definitely recommend the permission fix that Pat linked to.  Please let us know how it goes.