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Invalid Serial Number Elements 10 on Windows 7

May 13, 2012 8:09 AM

After installing disk one I was prompted to insert disk 2.


After inserting disk 2 I was asked again for the serial number. When I entered the serial number I was told it was invalid. I entered all 24 digits of the serial number. The error message displays the SN I entered and I compare it to the SN on the box and the numbers are 100% the same. I've tried it with the dashes and without the dashes and each time I get the same error message.


I have checked several times digit by digit and I am absolutely entering the SN correctly.


Should I unistal and restart the instal?



  • Currently Being Moderated
    May 13, 2012 11:05 AM   in reply to Tetley003

    If you purchased Photoshop Elements only, disc1 is all you need.


    The other discs are for Premiere Elements and other operating systems.



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