I downloaded Bridge CS6 and I have not been able to use it yet. I am on a MacBook Pro running 10.7.4 and every time I launch Bridge I get the following error:
Bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation.
When I try to purge the cache Bridge freezes up. If I don't try and purge the cache I am unable to navigate to any folders on my computer and it just hangs. I eventually have to force quit to get out of it. So far Bridge CS6 has been completely unusable.
Please help.
Thanks.
Any other ideas?
Can you provide more details?
Bridge CS 6 is not a stand alone application but is delivered with PS or an other Adobe Suite Application.
If you use the default install procedure (lets assume you have PS CS6) then this will install both PS and Bridge in your default application folder on root (not user!) level.
Also by default in OS Lion the user library is hidden. Do a Google search to make it visible again (many ways form easy to slightly more difficult).
The use library cache folder is the default location for your Bridge Cache file.
Could you report back if we still are on the same route up until now?
Hi Omke,
Thanks for the response. I hope we can get this working.
Bridge CS6 was installed when I installed Photoshop CS6. It is in the Applications folder at the root of my main hdd.
When I go to ~Library/Caches/ there is a folder for com.adobe.bridge5 but there isn't one for com.adobe.bridge6
What should I do next?
Thanks.
When I go to ~Library/Caches/ there is a folder for com.adobe.bridge5 but there isn't one for com.adobe.bridge6
Your in the wrong folder. Follow the path you have discovered yourself using the pref settings Curt suggested ![]()
~library/caches/Adobe/Bridge CS6 and inhere should be 2 files:
Adobe Bridge Plug-in Cache
and the folder called Cache. Inhere should be 4 folders called '254', '1024', 'data' and 'full'
All those folders carry the content of the respective quality of the thumbs and preview as well as 100 % cache and Bridge database.
Any way, Since you have not used Bridge you have no relevant amount of cache and I would suggest you quit both PS and Bridge and manual delete both the items (plug in and folder called cache at the end of the Bridge CS6 path mentioned above.
(both files will refresh itself after a restart of Bridge).
To be on the save side also visit in same user library the folder Preferences and look for the file called "com.adobe.bridge5.plist" (yes it is Bridge 5 that comes with CS6, all Adobe apps have their own version number and they are presented in the same Suite version. CS6 has PS version 13 and Bridge version 5
)
also drag this file to the trash.
Then hold down option key (alt) while starting Bridge and this should give you the option to reset the preferences as mentioned earlier in this thread.
Choose reset prefs and try again.
Hi Omke,
This made the difference. I manually removed the existing cache files and also, holding down the Option Key when launching Bridge was important. Curt suggested the Command key, which didn't work (I still appreciate him trying). So now I have content and no error messages.
Thanks for the patient assistance.
Maybe you Mac guys can straighten me out on commands.
In Windows to reset preferences you usse the Control key (Ctrl)
It looks like the Mac equivalent to Ctrl is Command (Cmd) key, so thought reset in Mac would be Cmd key.
But in the translation FAQ, and your response, it looks like in a Mac you use the Option key.
So where am I going wrong?
Hi Curt,
On the Mac there are three keys: Control, Option, Command
Command usually maps to the Control key on the PC
The Option Key is the same as the Alt key.
The Control key on the Mac give similar functionality as the right click on the mouse.
Hope that helps.
Thanks for your efforts.
Forrest
Maybe should we do a features request (to have both work the same)
You mean that after 20 years pressing those buttons for the wanted behavior and being able to do it in your sleep this now has to change?
I have no objection if you Windows guys and girls will change your odd behavior to the logical of a Mac, so if that is your FR I will vote for it. Otherwise it might be a long and hard battle...
![]()
And history has proven it already has taken less then the difference between 3 buttons to start a war and also proven that every war is pointless and only has losers. Therefor it might be wise to spend a spilt second to look it up in Google when in doubt...
I have the same problem with Bridge CS6 ever since I installed a trial version of In Design & Illustrator, I get that message whenever I open bridge CS6. I uninstalled those trial versions & got creative cloud & reinstalled them. I checked & the cache for Bridge CS6 and everything is in the correct place in the library. I tried purging the cache several times, as the message said to do & it doesn't help. Now each time I go to a different folder it rebuilds the cache & takes forever, and is useless. Bridge works, however, for what I am currently working on, at least for a while. Any other ideas? Use Bridge CS5, which still works?
I never got the 3 options. When I turn on my computer and log in, that box that says I need to purge the cache but, as with the others, it didn't work.
I have restarted the computer and after logging in I go to my start menu and find Adobe, then I held down the Ctrl button and clicked on Bridge. Nothing happened. No menur, no options.
Now what?
Barb
I'm just annoyed that the box keeps popping up when I get on my computer.
Can you provide more details about what computer, system and Bridge version (Adobe Bridge / about Bridge, the window shows the exact version).
And if you have that window on start up this means you probably have Bridge preferences set to start at log in, you can uncheck this setting in the Bridge Preferences Advanced tab.
I fixed it last night, but now I can't for the life of me remember what the processes were. I have just tried to retrace my steps and can't do it. I'm really sorry. Just for your future reference I have an HP Pavilion dm4.
I wanted to be able to let you all know what I did, but it was after midnight and I didn't think about writing it down at the time.
I'm so sorry!!! Thanks for everyone's help.
Barb
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