I just encountered this same error. It has wasted 6 hours and 6GB of my download quota. After everything has been downloaded, the error pops up under the progress bar and nothing can be done. Clicking the Reset product download button produces a popup asking if I want to continue the download, but clicking yes doesn't do anything.
I'm going to re-download everything again with the direct links. Can I suggest giving us the option, directly on the trial page, to download direct or use the download manager? The Adobe Download Assistant obviously wasn't tested enough before it was deployed.
Yep, same problem for me. Just gets to 100% and comes up with Error 101 (installing Elements trial). Plenty of disk space, no permission problems - I didn't select program files or applications folders to download to. (But there seems to be no way of checking where you're downloading to - something that definitely needs fixing!)
I guess I'll have to wait another 6 hours and try the direct download....
Not an answer, but the same question and a terrible experience with technical support.
I am running a Win 7 64-bit machine with 16GB ram and twin terrabyte drives (OS and programs on one, data on the other). I'm downloading CS6 Design Standard.
After downloading and installing the Download Assistant, I download the files. After 2-3 hours, it gets to 100% and gives the 101 error upon extracting. I've tried extracting it to both drives (never the applications or program folders) - both of which have more than 700GB available and no permissions issues. I have MS Security Essentials disabled. I have tried twice to delete everything, then used Revo to uninstall the Download Assistant, rebooted, and reinstalled. Every single time, I get the same issue. I started a direct download, but it was looking like it would take twelve hours to download, so I decided to call Tech Support.
After spending a total of almost an hour on hold to get Technical Support, and about 20 minutes talking with Technical Support, the guy told me he had never heard of the problem persisting to that degree. He then advised me to disable all startup programs and services (except MS), reboot in safe mode. I thought he was just trying to troubleshoot some issue, but then he says he wants me to download the file that way. The guy got all ratty when I said I can't have my main computer running in safe mode with all the services disabled during business hours. Upon trying to get my computer back to normal, it uninstalled a bunch of drivers, and I had to go back to a restore point. Not your problem, but what a pain in the bum.
I'm now trying it on my laptop (W7 64-bit 8GB ram) with minimal stuff running and Security Essentials disabled, but I'm not hopeful.
At this point, I have burned through half of my monthly bandwidth in two days downloading and re-downloading the same package. I don't go through that much most months! This has been an incredible disappointing, frustrating experience.
Has anyone yet figured out what is causing this issue on computers that don't have space or permission problems? Is spending half a day doing a direct download the only workaround?
Aaaand... same exact problem on the laptop, running as lean as it can possibly run and every single requirement met.
This sucks, Adobe. You have wasted so much of my time and I'm going to have to pay for more bandwidth this month because of your bloody buggy, useless software. Thanks a bloody lot.
i also have a big problem with error 101... it took many hours to download and in the last minute it pops up in the download assistent and says error 101 check for available disk space and try downloading it again i dont know what file i originaly downloaded it too but i would like to start working on it as soon as possible how can i get more disk space. where is that? i dont understand any of what it is sayin
Very well. This is waaaaaay too complicated and the entire process is a fail, even if we do eventually get to download the trial. What is Adobe thinking? We should not be expected to concern ourselves with checksums and such. Serve your customers, Adobe.
I removed and reinstalled the downloader, and made sure I made a new folder for the download. This did work. So thanks to Vikrant. However, I was already signed into my Adobe ID...and the installer told me to sign in again, which I did, and was then told my login info was wrong! So, I had to create a new ID.
I sympathize with the people at Adobe who are having to deal with unhappy customers....or in this case, unhappy potential customers. But something is clearly amiss in this process. It should not be this difficult!
Same problem here. I have 60+GB of free space, admin rights, and I am downloading to my user folder. I also tried downloading to desktop, and downloading to a new folder ( c:\tmp ). All end up with the same exact problem - they download to 100%, but then extracting I get the Error 101. I am 100% positive that I have enough space, and that I have write access to all the folders on my computer. I have tried uninstalling and reinstalling as suggested. I've tried every suggestion offered so far to no avail. I got the direct download to work using the instructions from ProDesignTools, but even that file came through corrupt.
I read that it says the large filesize is prone to corruption during download - but I'm connected via highspeed and wired directly to my router. I've tried downloading 4x using the Download Assistant, and 3x using the direct download. No firewall, no antivirus, nothing that should be causing any issues. I've been able to download other large (4-10GB, non-adobe hosted) files without any issues.
So... what else ya got? This really seems like an unnecessary barrier to entry guys. For a suite of software that costs as much or more than a computer, it should not be so complicated to download.
Hi everyone... I have been facing the same problem for many years now. I know how it feels to wait for such long time for the download and then find out that all the time and band width spent is utter waste. So, with a small hope that this tip for successful download MIGHT WORK. No offence meant to anyone who is willing to suggest a way out of this mess but, I believe that checking if the folder you've created has write protection and all things is just more waste of time. All I suggest is, install the Adobe Download Assistant in the default location it (Do mot change the installation location) and while downloading the Adobe MC just click OK on the screen where it asks to select the folder where you might want to download the file to. I mean select the default destination to download. I know, this means downloading this huge file to C: . This as far as I know would be better and the easiest way possible. Just give it a try and lemme know if it works. (Fingers Crossed) . Pardon me for my spelling and grammatical mistakes. TY
I have tried everything on this thread and several others, i have done the ADA way and the direct download way, ensured there is enough space for install, tried on 3 different drives and ensured there is write permissions on each place and still cant install because of error 101. Can someone please give a work around that actually works, i want to try it before i buy it but if im having this much trouble installing CS6 Master Collection i am finding it hard to want to buy the full version.
Any help would be greatly appreciated.
If you have tried everything in this thread then you are now looking at an issue with your Internet connection or possibly web browser. The direct download option is only relying on your web browsers ability to be able to download files. Also since the Error 101 is an error which is generated by the Adobe Download Assistant it should not have been possible to receive this error while downloading the install files directly.
When using the direct download method what error did you receive?
I got the 101 error as well through the doawnload manager.
Files saved to a writable place. Where they were downloaded to had the 7z file and some extracted files and folders. Almost all the extracted files had a 0kb size no matter what type they were.
Having 7zip installed I tried to extract it myself and all the files were corrupt. Do you not do a checksum or anything like that to make sure the payload is ok?
Trying the direct download, Just letting you know the download manager failed for me.
this is april 2013. and this problem still consists, download the manager, then the direct file, the files keep coming back corrupted. adobe youre cool and all, but fix this problem. i have fresh windows 7 installed after reinstallng it again.
i have lots of space and permission isnt the issue.
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