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DavidBurch-Calgary
DavidBurch-Calgary Calculating status...
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Can not upload to the Creative cloud

May 18, 2012 7:29 AM

I have tried from several different browsers, but i can not upload files, or create folder in my creative cloud.  Atleast they are not showing on the screen.

 

If i try to create a folder 2x on the second attempt, i get a message saying folder exising.  But i can not see it.

 

db

1006 Views   12 Replies   Latest reply: TLüdin, Jul 11, 2012 3:49 AM
 
Replies
  • David__B
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    1. David__B,
    May 18, 2012 7:43 AM   in reply to DavidBurch-Calgary
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    Hey David,

     

    What OS are you working on? Does refereshing the browser window make any difference or logging out and back in? You are uploading from a computer correct (versus a tablet)?

     

    Are you going through the process shown here?

    http://tv.adobe.com/watch/learn-creative-cloud/uploading-files-to-crea tive-cloud/?go=13687

     

    -Dave

     
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  • DavidBurch-Calgary
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    2. DavidBurch-Calgary,
    May 18, 2012 7:56 AM   in reply to David__B
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    I am running from my PC, Windows 7 pro 32,  to start with.  These are from my work network, but i get the same at my home network.  refreshing doesnt matter, or logging in or out. 

     

    Actually, i dont see what is shown in the example... This is what i see, from multiple browsers. 

     

    In Fire fox...

    Creative-Fire Foxi.jpg

    In IE

    Creative-IE.jpg

     

    In Safari

    Creative-Safari.jpg

     
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  • Ken G. Rice
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    3. Ken G. Rice,
    May 21, 2012 10:50 AM   in reply to DavidBurch-Calgary
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    Are you still seeing the issue?

     
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  • David__B
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    4. David__B,
    May 21, 2012 2:34 PM   in reply to DavidBurch-Calgary
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    upload.jpg

     
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  • DavidBurch-Calgary
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    5. DavidBurch-Calgary,
    May 21, 2012 4:32 PM   in reply to David__B
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    Still the same problem.  Trying to upload does not do anything.... the 3 screens are what i see in any browser.  same error message.

     

    Could it be something with my account?  i can give you the password to login and see if you can tell.

     

    db

     
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  • David__B
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    6. David__B,
    May 21, 2012 4:53 PM   in reply to DavidBurch-Calgary
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    Hmmm, that is strange. You should get a pop-up window prompting you to browse to whatever file you want to upload when you click the icon I referenced.

     

    How about this, can you go here http://mybrowserinfo.com/detail.asp and copy/paste your results, I'll compare on my side, maybe its a setting

     

    -Dave

     
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  • DavidBurch-Calgary
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    7. DavidBurch-Calgary,
    May 22, 2012 9:30 AM   in reply to David__B
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    Your IP Address is 184.150.226.68

    Detail About Your IP Address

    Country:
    (CA) Canada
    Region:
    Ontario
    City:
    Ottawa
    ISP Name:
    Bell Canada

    Your Browser User Agent String is Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

    Operating System:
    Microsoft
    Platform:
    Windows 7
    Internet Browser:
    Firefox 12.0
    Beta Version:
    No
    Connection Speed:
    249.28 Mbps
    Restrictive Firewall:
    No
    Local Date/Time:
    May-22-12 10:29:24 AM
    Language:
    English
    System Language:
    Not detectable with this browser
    User Language:
    en-us
    Popups Blocked:
    Yes
    SSL Support:
    Yes
    SSL Enabled:
    Yes
    Style Sheet Support:
    Yes
    Supports Tables:
    Yes
    Table Cell BG Colors:
    Supported
    Table Cell BG Images:
    Supported
    CDF Support:
    No (Channel Definition Format)
    Color Depth:
    16.77 Million Colors (24-bit True Color)
    Supports GZip:
    Yes
    Supports Cookies:
    Yes
    Cookies Enabled:
    Enabled
    Supports JavaScript:
    Yes
    JavaScript Enabled:
    Yes
    JavaScript Version:
    1.5
    JavaScript Build:
    Not detectable with this browser
    Supports VBScript:
    No
    Supports ActiveX:
    No
    ActiveX Enabled:
    No
    Supports Java:
    Yes
    Java Enabled:
    No
    Java Vendor:
    Java N/A (requires Java plugin, not available)
    Java Version:
    Java N/A (requires Java plugin, not available)
    MS JVM Build:
    Not detectable with this browser
    Supports DHTML:
    Yes
    Supports Uploads:
    Yes
    Supports Frames:
    Yes
    Gecko Engine:
    Yes
    Screen Dimensions:
    1680 x 1050
    Browser Dimensions:
    1096 x 736
    Supports IFrames:
    Yes
    Images Enabled:
    Yes
    PNG Support:
    Yes
    XML Support:
    Yes
    MS XML Parser:
    Not detectable with this browser
    Background Sounds:
    Not Supported
    Supports MouseOver:
    Yes
    Windows Installer:
    0
    .NET CLR Installed:
    No
    MS Media Player:
    Not installed
    Apple QuickTime:
    Installed (version 7.7.1)
    RealPlayer:
    Not installed
    Adobe Acrobat:
    Installed (version 1.0.0.0)
    Adobe SVG Viewer:
    Not installed
    Macromedia Flash:
    Version 2 (version 11.2 r202)
    Macromedia Director:
    Not installed
    Macromedia Authorware:
    Not installed
    Citrix:
    Installed
    iPIX Image Viewer:
    Not installed
    Crystal Reports:
    Not installed
    Viewpoint:
    Not installed
    Autodesk MapGuide:
    Not installed
    NetMeeting Build:
    Not detectable with this browser
    Using PDA:
    No
    WAP Support:
    No
    Proxy Connection:
    No
    Font Smoothing:
    No
    Font Sizing:
    Yes
    IE Text Size:
    Not detectable with this browser
    Fonts Installed:

    Courtesy of My Browser Info.com

    MyBrowserInfo.com is the fastest and easiest way
    to determine your IP address and information about your Web browser.

    Hosted by Speednet Group

     
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  • DavidBurch-Calgary
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    8. DavidBurch-Calgary,
    May 22, 2012 9:31 AM   in reply to DavidBurch-Calgary
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    This is from fire fox... but its doing the same thing on IE, Safari and at home as well.

     

    Do you want my login so you can try it your self.

     

    also, i could change the password to something , then change it back when you are done.

     
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  • David__B
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    9. David__B,
    May 22, 2012 1:17 PM   in reply to DavidBurch-Calgary
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    Hi Dave,

     

    I compared your browser results versus mine, only noteworthy differences I spotted

     

    I'm using a slightly newer versions of JavaScript 1.8 and the info said I have Java enabled versus you have it disabled. I'm mot sure if this is significant yet though.

     

    If you wanted to send me a private message with your credentials I can test from my side.

     

    -Dave

     
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  • Ken G. Rice
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    10. Ken G. Rice,
    May 22, 2012 5:25 PM   in reply to David__B
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    The issue has been resolved. Your account should now work. Please remember to change your password. If you have any other issue related to this please email me at kenrice@adobe.com.

     
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  • Truffle Network
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    11. Truffle Network,
    Jul 11, 2012 1:38 AM   in reply to Ken G. Rice
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    I am having similar issues. Uploading to Adobe Cloud seems to be very slow. When I try to upload a 2 GB zipped file, it seems to be stuck on "Uploading..."

     

    Please help. Thanks.

     
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  • TLüdin
    Currently Being Moderated
    12. TLüdin,
    Jul 11, 2012 3:49 AM   in reply to Truffle Network
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    Same problem here. Sometimes it doesn't upload the whole file. The files are 600mb max.

    Also the upload   bar doesn't show how far the upload is. You don't see anything till it is uploaded or broken.

     
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