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Server Error: Could Not Access the Network Resource

May 18, 2012 8:07 AM

Tags: #acrobat #forms #tracker #responses #server_error

I created a form and distributed it amongst a group of about 60 people.  The forms were being turned in regularly and showing up in the responses file for a couple of weeks. Then mysteriously, after 39 responses they stopped.  I submitted a form to myself to test if it was still working and the form never showed up in the response file.  On the tracker under system status it says "Could not connect to Network Resource" by this form.  I have not received any more responses for this distributed form in over two weeks. How do I fix this?

1153 Views   6 Replies   Latest reply: ashedden, Jul 20, 2012 12:53 PM
 
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  • haffiesminis
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    1. haffiesminis,
    May 21, 2012 3:36 AM   in reply to LCDuck
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    I'm having the same problem. Did you resolve your problem? Thank you!

     
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  • ashedden
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    2. ashedden,
    May 23, 2012 4:29 AM   in reply to haffiesminis
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    I have 3 forms that all have this 'network resource access' error. One customer submitted his form and it saved it in EchoSign that allowed me to view it on screen but was blank when printed or pdf'd. I can't work out what is happening & why all of a sudden it is not working? Did anyone else find the solution?

     
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  • Clover Jim
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    3. Clover Jim,
    Jun 7, 2012 11:59 AM   in reply to LCDuck
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    I've been having the same issue.  How have your resolved the problem?

    Thanks.

     
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  • ashedden
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    4. ashedden,
    Jun 7, 2012 1:30 PM   in reply to Clover Jim
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    I distributed a new form, then clicked on the three other forms to chose 'stop collecting responses' (but did not confirm) and they all started to work again!

    So I do not know what 'kick started' it into action again but am very relieved that it works?!

     
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  • Carrie Misleh
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    5. Carrie Misleh,
    Jul 20, 2012 12:45 PM   in reply to ashedden
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    Anyone else solve this issue? I have the same problem and can't click "stop collecting responses" ...help!

     

    Adobe won't help me (because it is a company issued program so I don't have the serial number)

     
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  • ashedden
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    6. ashedden,
    Jul 20, 2012 12:53 PM   in reply to Carrie Misleh
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    Have you tried clicking on any of your Distributed forms and under the ‘Response File Location’ chose to (Edit File Location)? I did this in addition to choosing ‘Stop Collecting Data’ so not sure which worked?!

     

     

     

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