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dskk
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InDesign CS6 Crashes at launch

May 20, 2012 12:49 PM

I installed ID CS6 from Creative Cloud. I am running Win 7 Pro 64x. Every time splash screen gets to "Starting service registry" ID crashes. I have not been able to start ID at all. All other applications work, PS 6, Ai 6, Acrobat X but not ID. I have uninstalled previous versions of Creative Suite and installed them back, uninstalled ID 6 and installed back. Nothing helps. Win application event shows error: Faulting module path C:\........CoolType.dll and ntdll.dll

Help me!

 
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  • Currently Being Moderated
    May 23, 2012 11:20 AM   in reply to dskk

    Hi,

     

    Similar issue here. Uninstalled CS5 before installing CS6 (but it seems that uninstaller left a lot of files, I now deleted any visible traces, run ccleaner to fix many registry letfovers too). Reinstalled same problem.

     

    Application log a bit different:

    Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

    Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

    Exception code: 0xe06d7363

    Fault offset: 0x0000b9bc

    Faulting process id: 0x1a48

    Faulting application start time: 0x01cd390e6613abf3

    Faulting application path: D:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

    Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

    Report Id: adbe67b1-a501-11e1-984b-005056c00008

     

    Fault bucket 2960236122, type 1

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

     

     

    Problem signature:

    P1: InDesign.exe

    P2: 8.0.0.370

    P3: 4f72c3ee

    P4: KERNELBASE.dll

    P5: 6.1.7601.17651

    P6: 4e211319

    P7: e06d7363

    P8: 0000b9bc

    P9:

    P10:

     

    Also have other fault:

    Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

    Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e

    Exception code: 0x40000015

    Fault offset: 0x0008d6fd

    Faulting process id: 0x1ef4

    Faulting application start time: 0x01cd390a85568c79

    Faulting application path: D:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

    Faulting module path: C:\Windows\system32\MSVCR100.dll

    Report Id: d47cfae4-a4fd-11e1-984b-005056c00008

     

     

     

    Also unable to open a ticket with Adobe, seems the link from the website is invalid/donw.... great start!

     
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  • Currently Being Moderated
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    May 23, 2012 6:12 PM   in reply to SarahsFlower

    This is an issue with CS6, see http://forums.adobe.com/message/4432510

     

    As a work-around run InDesign CS6 as an administrator. Of course, if your work environment allows elevated privileges for e.g. InDesign.

     

    Cheers,

     

     

    Dave

     
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  • Currently Being Moderated
    Jun 13, 2012 8:58 AM   in reply to dskk

    I have the same issue, however running as Admin doesn't help either. Anyone else find a solution?

     
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  • Currently Being Moderated
    Jun 15, 2012 12:37 PM   in reply to dskk

    I am having the same issue. I can temorarily get InDesign to start by holding Ctrl-Alt-Shift and answer yes to "do you want to delete the preferences file" but it only boots a few times before I have to do that again. Works great if I can get it started. Win7-64 etc.

     

    Anyone have a better solution? Adobe?

     
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    Sep 6, 2012 1:20 PM   in reply to dskk

    Same problem. Nothing works. I am the admin, Ctrl+Alt+Shift clears preferences, but app doesn't launch. Adobe, speak up here. This is money down the drain.

     
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  • Currently Being Moderated
    Sep 6, 2012 4:55 PM   in reply to ttblum

    Hi All  ,

     

    I know you people are facing the same issue that is the crash at the startup of Indesign but the reason from crash could be different for each one of you.

     

    It could be corrupt font , User profile issues , corrupt preferences etc.

     

    I would suggest please follow the steps in the below given article and then check :-

     

    For Windows:- http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-windows.html

    For Mac:- http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-mac.html

     
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    Sep 7, 2012 11:35 AM   in reply to Manish-Sharma

    OK, Step 6 Disable extensions worked for me. I found one (or two) that I have to keep disabled: Package & Pre. With those off, the app seems to work. TB

     
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    Sep 7, 2012 2:01 PM   in reply to ttblum

    ttblum,

     

    In your situation I'd be tempted to uninstall, run the clean script (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) and try again.

     
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    Sep 17, 2012 7:30 AM   in reply to dskk
     
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    Sep 23, 2012 2:45 PM   in reply to Peter Spier

    This did the trick. I'm up and running with 6.

     
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    Sep 26, 2012 5:43 PM   in reply to dskk

    SOLVED FOR ME! Hopefully this will work for you...

     

    ERROR:

    InDesign hangs on "Starting Up Service Registry..." followed by a Windows Error Box saying that "Adobe InDesign CS6 has stopped working."

     

    WORKING SOLUTION:

    I've been having the same InDesign crash on startup all day and after trying and failing at just about every suggested fix I was able to find a solution. Essentially, this all boiled down to a corrupted font that I had installed on my system (Win X64). I went into my font manager and disabled all the fonts that I had installed, which left only the system fonts, ran InDesign and it started up perfectly. This makes sense since InDesign is so dependent on font files for it to run properly. You'd figure Adobe would at least update the app to include some kind of diagnostic to detect something like this, but I'm just happy it's fixed.

     

    If you are running a font manager, just uninstall/deactivate any manually installed fonts. If it works for you then you can start turning on font sets to isolate the corrupted font from there.

     

    A FEW OF MY PREVIOUSLY FAILED SOLUTIONS FOR REFERENCE:

    • Reset default printer
    • Rename SING folder
    • Move or rename the BIB.dll file
    • Rename C:\Users\<username>\AppData\Roaming\Adobe\InDesign folder to "InDesignOLD"
    • Rename C:\Program File (x86)\Adobe\Adobe InDesign to "Adobe InDesignOLD"
    • Create a new Window 7 Admin user, remove InDesign, Set up an "msconfig" Selective Start Profile, reinstall as the new admin, re-enable normal profile

     

    PS. Adobe's knowledge seems to be highly deficient in this issue and after spending over 2 hours on a live chat and messing up my system with new Win7 user accounts and software uninstall/installs I came to this solution independent of them. They will most likely send you on a wild goose chase if your problem is similar to this. I recommend trying the forum-posted solutions first.

     
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    Jun 12, 2013 2:59 PM   in reply to DJ Carey

    I'm the admin on my Windows 8 64-bit machine, and after trying step 6 (disabling all extensions which were not locked) it still didn't work.  Just to try something different, I right-clicked on the icon, and said start as Admin, and it worked.  I re-enabled all the previously disabled extensions, and tried it again, and as long as I right click, and start it as admin, it works.  (Wondering if there's any issue with me running it as admin...)  Oh, by the way, I've got a Solid State Drive (SSD) as my C:\ drive, so during my install of Windows 8 I relocated the users directory to E:\ because I wanted to minimize the impact on my system drive.  Also, after installing the Adobe Application Manager, I changed the preferences to install to E:\Adobe. (Just thought I'd mention the "non-standard" tweaks I did.)

     
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    Jun 12, 2013 11:19 PM   in reply to James from Denver

    Hi James from Denver,

     

    We have a known issue with Indesign CS6 when we have the User profile moved to the different drive.

    I have discussed the issue on the following thread which could be useful.

     

    http://forums.adobe.com/message/5353775

     
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    Jun 18, 2013 4:20 AM   in reply to Manish-Sharma

    I have had a similar issue using InDesign CC - whenever I select the type tool the program crashes. After a call to Adobe we tried using on a different Admin profile which cured the problem. Since reading on here I turned off all non-system fonts and now it works perfectly.

     

    Will try only turning on essential fonts until I find the one that kills it...

     
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