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forwardthink
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The procedure entry point  cannot be found

May 20, 2012 1:54 PM

I have downloaded a trial version of photoshop cs6 and cannot open the program. I get the following message:

 

The procedure entry point Get Logical Processor Information could be located in dynamic link library KERNEL32.dll

 

What does this mean?

 
Replies
  • Currently Being Moderated
    May 21, 2012 3:17 AM   in reply to forwardthink

    Could you provide some details about your computer and which version of Windows are you using.

    From the sound of it, it seems that it might either be an incomplete install or perhaps unsupported hardware. You could have a look the the Tech Specs just to be sure that your computer meets the system requirements: http://www.adobe.com/products/photoshop/tech-specs.html

     

    You could also try uninstalling the software, and then reinstalling.

     
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