Adobe Community: My trial CS6 installation failed, exit code 15

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1. Vikrant Rai,

May 21, 2012 3:11 AM in reply to anke55mom

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Run CS Cleaner Tool and then remove all CS6 products, and then try again.

Location and instructions to run the Cleaner Tool in the following document: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation -problems.html

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2. anke55mom,

May 21, 2012 4:43 AM in reply to Vikrant Rai

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I have no CS6 items on my computer yet, since the installation failed from the beginning!

Anke Turco

http://www.anketurcophotography.com/

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3. Vikrant Rai,

May 21, 2012 6:01 AM in reply to anke55mom

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Any other older version? CS5 perhaps? Or maybe Photoshop CS6 Beta?

What program are you trying to install?

Run the CS Cleaner tool anyway, and then retry.

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4. anke55mom,

May 21, 2012 7:36 AM in reply to Vikrant Rai

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I do run CS5 currently, I uninstalled CS4 and I have an old CS2 sitting there (couldn't find the uninstall for it...) When I run the cleaner, nothing shows up at all to click on. I don't want to uninstall CS5, it's the only thing that works for me right now. I am trying to install the trial version of CS6 extended (waiting for my serial #) Oh and I did run it but it's still not working. I feel like just quitting and sending the program back!

"Inconsistency in the installer database" is the message I receive

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5. vome,

May 28, 2012 12:30 PM in reply to anke55mom

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I hope some of you did figure out a solution. I was trying to implement the suggestions by the kb provided by Adobe:

http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.h tml

I failded.

Then I was in touch with an Adobe Expert and they provided me the following how to:

1. Enable the root user account and then try to install the software, the steps are provided below.
1a Choose Apple menu > System Preferences, and then click Users & Groups.
1b Click the lock icon to unlock it, and then type an administrator name and password.
1c In the Network Account Server section, click Join or Edit.
1d Click Open Directory Utility.
1e Click the lock icon to unlock it, and then enter your administrator name and password.
1f Choose Edit > Enable Root User, and then enter a root user password in the Password and Verify fields. Be sure to specify a secure password.
2 Create a new admin account and start your Mac in safe mode log in to the new account and then try to install the steps.

These two steps will help you to install the software in your Mac.

Hope that helps you too.

Cheers,

Vome

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6. anke55mom,

May 28, 2012 2:54 PM in reply to vome

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where do you find the Network Account Server section? I am on a MacbookPro. It's not under the Users & Group? I don't know my way around this laptop too well, sorry....

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7. Manish Kumar,

May 28, 2012 3:06 PM in reply to anke55mom

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@anke: The link below would help to enable Root user account.

http://support.apple.com/kb/HT1528

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8. anke55mom,

May 29, 2012 6:51 AM in reply to Manish Kumar

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Well, that whole procedure did not help at all, sorry! I finally uninstalled CS5 with the cleaner, tried to install CS6 which made my whole computer freeze. I tried to restart several times with no success, then restarted in safe mode and was able to install!! It only took me a whole morning in panic mode, but it's finally there!!! Wow! What a pain this was!

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9. amk4020,

Jul 11, 2012 4:17 PM in reply to anke55mom

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Spent the whole day on this. (I only got this message after my first attmepted install had frozen). Tried the solutions at http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.h tml to avail.

I'm using a Macbook Pro with osx 10.7.4, I manually searcher /Libary for adobe files to delete that the cleaner tool misses. My install worked after deleting /Library/Application Support/Adobe, then installing in safe mode. HTH.

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My trial CS6 installation failed, exit code 15

May 20, 2012 3:03 PM

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