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Payment taken form account after customer website deleted

May 21, 2012 3:53 PM

We deleted a customer website on May 2 because it was transferred to a new hosting company and we didn't require it any more.

 

However, on May 19th $130 was taken from our Credit card and the site is showing again in our Partner admin.

 

We submitted a support ticket 24 hours ago and haven't received a reply yet?

 

NOTE: When we deleted the site we received all the warning messages and completed the questionnaire about why we were closing the site.

 

Can someone explain this please!

 

Rob

256 Views   3 Replies   Latest reply: Sidney Mitchell, May 23, 2012 11:22 AM
 
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  • Sidney Mitchell
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    1. Sidney Mitchell,
    May 21, 2012 4:20 PM   in reply to robavron
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    Hi Rob,

     

    I'll have our accounts team reply here or within your existing ticket regarding your billing issue. 

     

    Can you provide the case number?

     

    Kind regards,

    -Sidney

     
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  • robavron
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    2. robavron,
    May 22, 2012 5:02 PM   in reply to Sidney Mitchell
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    Hi Sidney

     

    This is the case number #0183232892

     

    I tried to reply to your email but received a 'not found' error because the reply went back to the Forum developers.

     

    My support ticket still hasn't been answered after sixty hours.

     

    Quite frankly our BC/Adobe partnership has been an extremely disappointing experience that I would not recommend.

     

    However, I would like to thank you for your help.

     

    Rob

     
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  • Sidney Mitchell
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    3. Sidney Mitchell,
    May 23, 2012 11:22 AM   in reply to robavron
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    Hi Rob,

     

    Our accounts team should have since reached out to you via your case. 

     

    Apologies about the delays in our response as we are practically learning a new case system which was cause of this delay. 

     

    Rest assure we aim to respond within 24 hours or less to your case so this is not a normal occurence by any means. 

     

    Thanks for your patience.

    -Sidney

     
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