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Carl_Desmond
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Changed ADOBE ID AND PASSWORD... site no longer linked with Creative Cloud (no access)

May 22, 2012 4:50 PM

I recently updated my email and password (adobe ID) before that I had my domain (carldesmond.com) pointed to my temp url carldesmond.businesscatalyst.com - This was all well and good until I found out that changing my adobe id caused a lot of problems. I have still have Creative Cloud and am able to set up temp sites (after calling adobe), but it no longer gives me the five free websites with business catalyst. I have called and begged on the phone with adobe, but they pointed me here. My question: Who can assign my carldesmond site to my adobe id and give me back my four free sites?

 

I was seriously considering using business catalyst, but not too sure about after all this mix up. Anyone else having these issues? If so, did you get them fixed? How?

1432 Views   11 Replies   Latest reply: Hoppy100, Oct 27, 2012 10:39 AM
 
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  • Carl_Desmond
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    1. Carl_Desmond,
    May 22, 2012 5:06 PM   in reply to Carl_Desmond
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    Sidney? I see you lurking...

     
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  • Carl_Desmond
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    2. Carl_Desmond,
    Jun 5, 2012 12:16 PM   in reply to Carl_Desmond
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    BUMP!

     
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  • Sidney Mitchell
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    3. Sidney Mitchell,
    Jun 5, 2012 3:11 PM   in reply to Carl_Desmond
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    Hi Carl,


    My apologies for not catching this post earlier.

     

    I also looked up your account and not sure why your additional sites are missing from your cloud subscription as this sites cannot be delete to being with....humm. 

     

    This is what I see under your current ID.

     

    2012-06-05_1509.png

     

    Sorry to make you have to do this but please log a ticket as "accounts related" as we'll need to investigate this further. 

     

    Admin - help&support

     

    Kind regards,

    -Sidney

     
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  • Carl_Desmond
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    4. Carl_Desmond,
    Jun 6, 2012 9:14 AM   in reply to Sidney Mitchell
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    Sidney,

    I live chatted with someone there yesterday and he/she says that they are taking the issue "up a level" to explore it further. At this time I still don't have my free hostings and the carldesmond.com site is still out of my control (does not appear under my adobe id). Any notification of the progress would be appreciated of course.

     

    Thanks!

     
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  • Sidney Mitchell
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    5. Sidney Mitchell,
    Jun 6, 2012 9:50 AM   in reply to Carl_Desmond
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    Carl...

     

    I'm trying to locate your previous chat via your email but nothing shows up. 

     

    By chance would you have the chat ID or the support rep's name that you spoke to so I can check on the status of your case?

     

    Kind regards,

    -Sidney

     
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  • Carl_Desmond
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    6. Carl_Desmond,
    Jun 6, 2012 1:55 PM   in reply to Sidney Mitchell
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    It started with an "A" - Anshai Ankaih? An... something...? Does that help?

     
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  • Sidney Mitchell
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    7. Sidney Mitchell,
    Jun 6, 2012 2:22 PM   in reply to Carl_Desmond
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    I was able to track your case #183284029. 

     

    This has been escalated and we're awaiting for a response on how this can be corrected ASAP.

     

    Thanks for your patience.

    -Sidney

     
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  • Carl_Desmond
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    8. Carl_Desmond,
    Jun 8, 2012 10:11 AM   in reply to Sidney Mitchell
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    I checked the adobe support ticket.... I have a couple clients waiting in the wings and would certainly like to get them up on BC asap.... Until this is resolved I am hestant to move any clients to BC. Can you please advise on turn around time/solution if possible?

     

    Thanks again for your time and attention.

     
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  • Sidney Mitchell
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    9. Sidney Mitchell,
    Jun 8, 2012 10:28 AM   in reply to Carl_Desmond
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    Hey Carl,

     

    I'm awaiting more details from our engineering team on this.  At the moment I don't have anything new to provide and I've also send another urgent note to the team to provide something as this is affecting your experience with BC. 

     

    Thanks for your patience and will update your case ASAP once I get more details.

     

    -Sidney

     
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  • berianlowe
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    10. berianlowe,
    Jul 1, 2012 2:37 AM   in reply to Sidney Mitchell
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    I'm having the same issue.

    Any News on a fix?

     
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  • Hoppy100
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    11. Hoppy100,
    Oct 27, 2012 10:39 AM   in reply to Carl_Desmond
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    I have tried to reach adob  to get rid of all previous passwords and change to a new one.

    they send me an email wit a url that is 2 lines in length.  Even when I copy and paste I still cant reach their sit e

    to change my PW. 

    Desperate.  Hoppy100

     
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