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Flash Player buffering problem

May 22, 2012 9:37 PM

When I play videos from sites like YouTube, the Flash player buffers almost no content. 

 

On YouTube for example, the slider should gradually change color to show that the video I'm watching is buffering.  It does not. 

 

If I refresh and watch the Website Storage Settings panel on the Settings Manager page, the "Used" column for YouTube never shows more than 1K used, even if I set the storage limit to "Unlimited", and even if I leave a video paused for 20 minutes.

 

If I leave a video paused for a long time, then unplug the network/internet cable from the computer, the video only plays for a few seconds before giving me an error message.  I take that to mean that the buffer is emptying right away.

 

Even though I have a 10Mb/s connection, this is causing problems with HD video such as provided by MLB.com

 

I can provide a detailed set of steps I followed to test for this problem if requested.  I can also provide screenshots of the Website Storage Settings panel and the final state of the YouTube video after I did the testing.

 

Computer:  Dell Latitude 6520, i7 processor, 6GB memory, 128GB SSD system disk, Windows 7 Professional

Flash Version 11.2.202.235

Browser:  Firefox 12.0

 

Thanks for any help!

 
Replies 1 2 Previous Next
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 23, 2012 4:37 PM   in reply to wilbur55555

    I suspect your YouTube issue is intentional, please see this post for more details:

     

    http://forums.adobe.com/message/4434207#4434207

     

    I'm trying to find someone that can help with the MLB issue.  I don't have access, so I'm unable to personally test this out.

     

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 25, 2012 3:38 PM   in reply to wilbur55555

    Hi Ray,

    Your posts are coming through on the forum fine for me.  What page is rejecting your password?

     

    Btw, here's what I heard back regarding the MLB site:

     

    http://forums.adobe.com/message/4440073#4440073

     

    Chris

     
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  • Currently Being Moderated
    May 26, 2012 8:14 PM   in reply to wilbur55555

    Can you try to login via this link: http://forums.adobe.com/adobe_login

     

    If you cannot login, can you try the 'Did you forget your password?' link on that page.

     
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  • Currently Being Moderated
    May 26, 2012 10:26 PM   in reply to wilbur55555

    The email address associated with your forum account is the user name you are using in this forum @yahoo.com

     

    However, you receive the forum notifications, which go to the same email address.

     

     

    Do you also have an Adobe account?  Can you try to login here: https://www.adobe.com/cfusion/membership/index.cfm

     
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  • Currently Being Moderated
    May 28, 2012 7:17 PM   in reply to wilbur55555

    wilbur55555 wrote:

     

    I'm trying to be polite, but which part of "I have tried logging in through that page about half a dozen times" am I not being clear about?

    The forum login, or the Adobe login?

     

    Anyway, this is not a Flash Player problem, but a general forum problem; try asking here http://forums.adobe.com/community/general/forum_comments

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 30, 2012 4:12 PM   in reply to wilbur55555

    wilbur55555, I'm able to see your responses in the forum, so I'm not sure why you aren't able to login.  I assume you're responding via email?

     

    As for your tests, I think you might want to use something like NetLimiter 3 Pro to see the network traffic that is taking place.  That will give you a much better idea if files are streamed, as we might not write the buffer out to disk (and instead keep it in memory).  Hopefully you saw my other posts regarding YouTube and MLB.

     

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    May 31, 2012 3:25 PM   in reply to wilbur55555

    While I can't send you a password reset, here are the steps you can take to talk with a support person to get this done:

     

    1. Navigate to http://helpx.adobe.com/contact/

    2. Select "creative cloud"

    3. Select "Signing into my account, or registering my product"

    4. Click the "I still need help" button

    5. Click the "Chat with an agent" link

     

    Chris

     
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  • Currently Being Moderated
    Jun 11, 2012 9:14 AM   in reply to wilbur55555

    I have sort of the same issue where videos or streams using flash player will just stop buffering all of a sudden requiring me to refresh.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jun 11, 2012 9:54 AM   in reply to wilbur55555

    Sorry Wilbur,  I didn't mean to ignore this thread.  I thought I had communicated that we found the MLB problem wasn't due to Flash Player, but instead attributed to a technology that MLB is using called SwarmCast.  It looks like Flash Player is responsible, but that isn't the case.

     

    http://forums.adobe.com/message/4440073#4440073

     

    I appreciate your detailed responses, but my video team is telling me that this isn't something we can fix (since we don't own SwarmCast.)  Is there an action item you'd like to see us respond to?

     
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  • Currently Being Moderated
    Jun 11, 2012 11:39 AM   in reply to Chris Campbell

    Please, I am having the same issues with Twitch.tv, Streamworks and Youtube.

     
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  • Currently Being Moderated
    Jun 11, 2012 12:00 PM   in reply to wilbur55555

    I still get the buffering issue, although just after a while longer than usual.
    Adobe.PNG
    I am not exactly sure, but I dont seem to have 2 flash player process'

     
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  • Currently Being Moderated
    Jun 11, 2012 12:24 PM   in reply to wilbur55555

    What exactly is nexdef?

     
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  • Currently Being Moderated
    Jun 11, 2012 12:39 PM   in reply to wilbur55555

    It was FireFox 12

     

    Anyway I told you I tested with all tabs closed but the video (in this case youtube video in 1080p) and it loaded longer than usual, but then again, how far it buffers is usually random.

     
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