• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Creative Cloud: Problems installing Photoshop CS6

New Here ,
May 23, 2012 May 23, 2012

Copy link to clipboard

Copied

I have a license to Creative Cloud but I have problems installing and running Photoshop CS6. When I launch the program it says I can test Photoshop Extended for 30 days but then I need to buy a license. Additional information: 1) I did have Photoshop CS6 beta installed before. Now it is uninstalled (in the correct way from the Control Panel) but still same problem 2) All other Creative Cloud programs install and launch without problems. How do I solve this?

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 23, 2012 May 23, 2012

Copy link to clipboard

Copied

I would recommend removing all of your Adobe Creative applications, running the cleaner tool - CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html, and then try installing again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2012 May 24, 2012

Copy link to clipboard

Copied

LATEST

I tried to follow the advice. I removed all Creative Cloud programs. I

then cleaned twice using the cleaning options 3: Creative Cloud and

then 7: CS6. Then re-installed Adobe Application Manager and then

re-installed Photoshop CS6. Still same problem.

I have NOT yet tried to un-installed my old CS 5.5 Design Standard

package.I have also not un-installed my Lightroom 4. Is it necessary

also to remove those programs?

Kind regards

Jens

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines