Having some challenges getting email addresses set up - hoping someone can enlighten me.
I created email addresses and set them up to go the client's existing email addresses. For some reason, some of the people did not get the email - and now that we've gone live they can no longer access their email to receive a new password recovery email. So is there a way to change the address that the password recovery goes to? The only way I can see is to delete the account and recreate it - but this just doesn't seem right to me.
Also, even when I've deleted and recreated the email address, people are still not receiving the email to get set up. Am I the only person having this issue?? What am I missing here?
Are you using the new V3 Admin Interface? For some reason there is no way to change it in the new interface that I can see. However, in the top right corner you will see a link to 'Old Interface'. If you go to the users in that interface you can change the recovery email.
The inability to change the recovery email address is a major flaw in V3 Interface and needs to be rectified. Is this to be addressed by the development team as part of th next round of updates?
Guys please see the thread below. The recovery email option can only be changed by the original user and not the partner for security purpose.
Thats for security purpose?
I have a business owner who is an admin who want to control 10 of his staffs email. If one staff left how the hell he is gonna retreive the business emails accumulated in that email account?
What if he want to change the password of one of his employee for some reason temporarily for the person not to have access to the email?
i dug up this threat just now because for the first time I am in such a situation and there is no solution.
Any work around?
I would agree as I have had a similar situation. Under vrsion 2 we had the ability to specifiy an alternate email address which is quite common in other security systems as we know that mail systems can go down, disappear etc. The loss of the alternate email address feature is a serious weakness in the practical world and if anyone can explain why this should not be re-instated I would love to know and how you get about the problem of staff leaving and the business owner getting into the mail box.
If you goto the BC Admin area and visit Site Settings > Email Accounts, find the email address for the accounts which you don't have access to... click the "Edit" link next to them. Once you're on that email account's settings, there's a field for Password Recovery E-mail which will let you set an alternate email address to send the password recovery link to. Enter an email address which you have access to which can reset the password. Hit the Save button. Then, go back into that email account again and there should now be a link to "Send password recovery email". Click that link and that email you just entered should get the password recovery email.
Wow, yeah. Apparently you can't change the recovery email address for Email Users in BC once its been set in the V3 admin interface-- you have to goto V2 to remove or change the email address to send recovery password to. And it only works for hosted BC Email Users as far as I can tell- you're right.