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genefama
genefama
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crash with Premiere Pro CS6 (6.0.1) update

May 25, 2012 11:00 AM

6.0.1 has crashed with "serious error" messages four times so far. Many clips aren't loading via Dynamic Link with AE.  Some fall offline for no reason I can see.  All functions are slow. Nothing fixed from my week of troubles.

 

  • Mac OSX 10.7.4
  • Safari streaming a live podcast in background.  Happens when it's closed too.
  • No third party codecs that I know of. AE6 has Magic Bullet Colorista Free, Magic Bullet Looks (both installed from their CS6.0 updates), Neat Video denoiser, Foundry Camera Tracker, Video Copilot Twitch, Video Copilot Optical Flares
  • Mac Pro 5,1, 32 gb memory, Nvidia Quadro 4000 for Mac.
  • Yes, though not all previously-linked frames load.  Pending files take very long to load.  Moving a clip results in a spinning wheel.
3224 Views   12 Replies   Latest reply: genefama, May 31, 2012 6:18 PM
Branched from an earlier discussion.
 
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  • Charles VW
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    1. Charles VW,
    May 25, 2012 11:42 AM   in reply to genefama
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    Can you post the crash log from either OSX, or the Adobe Crash Reporter?

     
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  • Jeff Bellune
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    2. Jeff Bellune,
    May 25, 2012 1:29 PM   in reply to genefama
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    If you do have the crash log, please send it to Charles via PM.  If it's posted in the thread, the topic becomes unreadable for anyone else.

     

    Thanks!

     

    Jeff

     
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  • genefama
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    3. genefama,
    May 25, 2012 1:51 PM   in reply to Jeff Bellune
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    Thanks Jeff and Charles,

     

    I've never dealt with crash logs.  Where do I find it?

     

    PS: I just clicked Updates... to see if this update was re-posted and it said I have all the latest updates.  Then it knocked every clip in my project offline.

     
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  • Charles VW
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    4. Charles VW,
    May 25, 2012 3:24 PM   in reply to Jeff Bellune
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    I personally don't have a problem posting on the thread because it sometimes aids search engine support.  For example, on Audition, there were several times where a specific iTunes plug-in was causing problems with the audio hardware output, and one could see it by a certain word in the crash log.  The other reason is that sometimes engineers on the team will casually read through the forums, and posting it here would result in a greater number of eyes on the problem.  Just my 2 cents.

     
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  • Charles VW
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    5. Charles VW,
    May 25, 2012 3:35 PM   in reply to genefama
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    genefama wrote:

     

    I've never dealt with crash logs.  Where do I find it?

     

    Here is a writeup I did for Audition that explains some of the steps that helps the chances of us figuring out what the issue is: http://forums.adobe.com/thread/900619.  I'll need to rewrite that for Premiere sometime.  Perhaps there's already a document that's helpful.

     

    Anyways, with the crash log from OSX you should first see the crash dialog from OSX, press [ Report... ].

     

    That will expand the dialog such that you can see all the information from the crash dump, that's what we need.  Then you can send or dismiss.

     

    Then, you'll see an Adobe dialog.  If you Press the [ Information ] blue text, in that window, that has the same information, plus a little more specific for Adobe.

     
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  • genefama
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    6. genefama,
    May 25, 2012 3:48 PM   in reply to Charles VW
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    Thanks Charles,

     

    Next crash I'll send it.  Thanks for the link.

     

    g

     
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  • genefama
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    7. genefama,
    May 26, 2012 9:04 AM   in reply to Charles VW
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    Charles,

     

    Interesting you mention audio, because in debugging all this I also got a permanent mute on my OSX audio today.

     

    This project has lots of imported audio previously massaged in Audition CS5.5. Should I import that into Audition CS6 and replace it in my Premiere timeline? (I still can't figure out how to unmute my system.)

     

    Shall I post my next crash report in the thread?  Does the one I sent give any insight into what's wrong? Between us, I'm at my wits end and thinking of switching platforms.

     

    Please help...

     

    g

     
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  • genefama
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    8. genefama,
    May 26, 2012 9:09 AM   in reply to genefama
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    Premiere Pro is now crashing every time it loads.

     
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  • lasvideo
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    9. lasvideo,
    May 26, 2012 9:18 AM   in reply to genefama
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    Call Adobe Tech Support and speak to Vinay. He is a smart and patient dude.

     
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  • Jim Simon
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    10. Jim Simon,
    May 26, 2012 10:38 AM   in reply to Charles VW
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    I personally don't have a problem posting [crash logs] on the thread

     

    I might not really get a vote here but...I do.  Those crash logs make the thread very unwieldy for us regular users, who most often can't really decipher that stuff anyway.

     
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  • genefama
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    11. genefama,
    May 29, 2012 10:54 AM   in reply to Charles VW
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    Charles,

     

    Any chance to look at the crash report?

     

    Gene

     
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  • genefama
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    12. genefama,
    May 31, 2012 6:18 PM   in reply to genefama
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    Now It's been a week.  Why did you ask me for a crash report?

     
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