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SJwashere
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Photoshop and InDesign download but then crash halfway through installation

May 25, 2012 11:57 PM

Tags: #photoshop #adobe #application #manager #cs6

I'm on a Mac and already have CS5.5 Master collection through subscription and I am trying to download CS6 via the Creative Cloud Adobe Application Manager. So far I've managed to download most programs but I still have InDesign, Photoshop and Premiere Pro Family yet to go. I tried downloading InDesign yesterday but I am having the same problem I am having with Photoshop today.

 

Basically the program downloads and tries to install. The installation gets around halfway and then stops. If I move the mouse around the screen I just have the spinning wheel of death (apple's equivalent of the spinning hour glass).

 

I have no other programs open, no trial versions of Adobe products and the computer is only a few months old with no other technical issues.

 

Does anyone know what's going on here? And why does the application manager try to download the software again when it's already downloaded? The application manager only freezes during the installation process so I don't know why the appliacation manager just doesn't try installing again instead of downloading the software again.

1078 Views   6 Replies   Latest reply: SJwashere, May 27, 2012 1:02 AM
 
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  • Mylenium
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    1. Mylenium,
    May 26, 2012 1:28 AM   in reply to SJwashere
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    AAM wipes the install files, so every time a new download is intiated. The rest can only be clarified by providing the pertinent install logs.

     

    Mylenium

     
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  • SJwashere
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    2. SJwashere,
    May 26, 2012 6:40 AM   in reply to Mylenium
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    I checked the logs via the method in your link and below are the error messages I got:

     

      26/05/12 11:23:01.401 PM SystemUIServer: Error loading /Library/QuickTime/Motion.component/Contents/MacOS/Motion: dlopen(/Library/QuickTime/Motion.component/Contents/MacOS/Motion, 262): no suitable image found.  Did find:

    /Library/QuickTime/Motion.component/Contents/MacOS/Motion: no matching architecture in universal wrapper

     

    26/05/12 11:23:01.880 PM com.apple.dock.extra: Could not connect the action buttonPressed: to target of class NSApplication

    26/05/12 11:23:01.880 PM com.apple.dock.extra: 2012-05-26 23:23:01.879 com.apple.dock.extra[171:1707] Could not connect the action buttonPressed: to target of class NSApplication

    <Error>: Finish launching /Library/Application Support/Tablet/PenTabletDriver.app/Contents/Resources/TabletDriver.ap p

     
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  • Manish-Sharma
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    3. Manish-Sharma,
    May 26, 2012 4:19 PM   in reply to SJwashere
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    We need the complete Logs , these strings are not useful.

     

    Copy the entire log and paste it in "Pastebin.com" and put the public for that here,

     
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  • SJwashere
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    4. SJwashere,
    May 26, 2012 5:35 PM   in reply to Manish-Sharma
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    Here's the link to the log:

    http://pastebin.com/ti2stwjS

     
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  • Manish-Sharma
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    5. Manish-Sharma,
    May 26, 2012 8:06 PM   in reply to SJwashere
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    I apologise but this link doesn't show the entire log, we are unable to see the last summary section where most of the error are highlighted.

     
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  • SJwashere
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    6. SJwashere,
    May 27, 2012 1:02 AM   in reply to Manish-Sharma
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    I copied just the last half of the log this time:

    http://pastebin.com/3wx10dNS

     
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