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Help! Photoshop CS6 hangs when using brush, clone, healing brush tools etc on Mac

May 27, 2012 1:03 AM

I am having a big problem when using the new CS6 on my Mac (os x 10.7.4). When switching to a new tool, like a brush, or clone stamp, or healing brush etc, Photoshop hangs for about 20 seconds before resuming. It's not 3rd party plug-ins, because I get the same behaviour when I run using the shift key and third party plug-ins are disabled. It doesn't happen every time, but it happens frequently. I've heard that others have had similar problems... are there any solutions - is it a known bug?

 
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  • Currently Being Moderated
    May 27, 2012 5:01 AM   in reply to BarneyHamilton

    Having the same problem as you. Select brush tool > freeze 20 seconds, select type tool > freeze 20 seconds, select move tool > freeze 20 seconds.

     

    Like you I tried disabling any third party plugs, brushes, fonts etc, which didn't help.

     

    I noticed this bahaviour in the beta and did report it. Extrememly disapointed that it's still happening in the final and ruining what is otherwise a solid update.

     

    My system: OSX 10.6.8, 2x2.26 Quad Core Intel Mac Pro Nehalem model. 16GB Ram, ATI Radeon HD 4870, Wacom Intuos 3, dual 30" Apple Cinema Displays.

     
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  • Currently Being Moderated
    May 27, 2012 10:59 AM   in reply to BarneyHamilton

    Not a known bug, and we've never seen behavior like that.

     

    Have you tried resetting your preferences?

     

    Is there anything in common with the sessions where you see the problem?  (using a particular operation, certain files, etc.)?

     
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  • Currently Being Moderated
    May 27, 2012 5:32 PM   in reply to Fried Egg Sandwich

    The first release of CS6 is mostly like the beta.  The bug fixes will come with dot releases.

     
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  • Currently Being Moderated
    May 28, 2012 4:29 AM   in reply to Chris Cox

    Chrish - I uninstalled the beta using the Adobe uninstaller, then did a fresh reinstall of Photoshop from the trial. Still running in trial mode. I tried resetting the prefs today, hasn't stopped the hanging.

     

    Not noticed anything in common that triggers the hang. It just happens when a tool is selcted.

     

    Had a hang just now for about 60 seconds when I hit B for the brush tool.

     
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  • Currently Being Moderated
    May 28, 2012 7:38 AM   in reply to BarneyHamilton

    I think it's when the pen touches the tablet - difficult to say as I only realise it's hung as soon as I start brushing/cloning etc. Noticed that it hangs when using the polygonal lassoo too.

     

    I'm updating my Wacom drivers right now, will report back.

     
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  • Currently Being Moderated
    May 28, 2012 8:40 AM   in reply to Fried Egg Sandwich

    So far so good after updating the Wacom drivers. Working solidly in PS since my last post and no hangs as yet. Working on an illustration with lots of masking, brushing, paths and selections, all of which would usually hang at some point.

     
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  • Currently Being Moderated
    May 28, 2012 9:08 AM   in reply to Fried Egg Sandwich

    Spoke too soon. Just had a hang with the brush tool.

     
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  • Currently Being Moderated
    May 28, 2012 12:58 PM   in reply to BarneyHamilton

    Definitely much better, only had that one hang and I've been in PS since. You?

     
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  • Currently Being Moderated
    May 29, 2012 5:04 AM   in reply to Fried Egg Sandwich

    Even after the Wacom driver update I find it almost impossible to use that lasso tool because of the delays. I am going to have to go back to CS5 to get any work done.

     
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  • Currently Being Moderated
    May 29, 2012 8:26 AM   in reply to BarneyHamilton

    Just to rule things out: Make a clean user on your computer and run Photoshop to see if it still hangs. If it doesn't hang anymore it might mean that Photoshop is fighting for resources that your computer is giving out to other processes on your usual user. You can always delete the user you've created later.

     
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  • Currently Being Moderated
    May 29, 2012 11:43 AM   in reply to BJamieson2215

    Worked in PS all day and no hangs, the Wacom update seems to have fixed this for me.

     
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  • Currently Being Moderated
    May 29, 2012 12:06 PM   in reply to BarneyHamilton

    Same sort of problem here on my Mac Pro. The Intuos 4 pen hangs when using clone/heal type tools or if I'm using the space bar and pen to move the canvas. It hangs when I make a stroke but not when I select the tool. Typically, I make a stroke on the image and the pen will "not let go" - leaving a trail if the pen moves until it finally releases. The frequency of the problem is mixed. Sometimes I can go for an hour with no problem and other times it starts almost immediately. It usually will start with a random delay on strokes, getting worse until the pen is no longer usable.

     

    I've updated Wacom drivers, uninstalled them completely and loaded the latest versions, and even tried  prior driver versions. Nothing works and its seriously impacting my workflow. I may have to go back to CS5 until a fix is found.

     
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  • Currently Being Moderated
    Jun 3, 2012 9:23 PM   in reply to Chris Cox

    This problem existed with both Beta version and the purchased version I am using.

     

    Currently, I am not very happy with Adobe's product service due to major issues I had with CS6 this weekend (along with years of dealing with unresolved bugs in previous versions).

     

    But for an employee of Adobe to come out and say out right that you are not familiar with this behaviour is very perplexing to me.

     

    Just try googling this issue and you can see both PC and Mac users are having the same issue. 

     

    Are you saying at Adobe, you don't have enough QA time put into reviewing your product?  Or are you saying your QA testers are incompetent?  Or are you saying your customers are all fools? 

     

    At least admit the issues with your softwares and just fix it.  Dragging on known issues willl make your customers very unhappy. 

     

    I for one, if there is replacement for Adobe products, I would jump on it right away.  Adobe definitely is not the same company that I used to know.  All their latest apps are blotted and doesn't really resolve core issues in time. 

     

    This particular issue is very troublesome for industry professionals.  I run into it daily and it's a huge hassle.

     
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  • Currently Being Moderated
    Jun 5, 2012 10:12 AM   in reply to BarneyHamilton

    Make a clean user on your computer and run Photoshop to see if it still hangs. If it doesn't hang anymore it might mean that Photoshop is fighting for resources that your computer is giving out to other processes on your usual user.Thanks for the information and success.  http://www.kabbanet.ro

     
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  • Currently Being Moderated
    Jun 5, 2012 10:18 AM   in reply to Griavram

    Is everyone that is having this problem using a wacom tablet?

     

    If so, and tablet disabled does it work as advertised?

     
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  • Currently Being Moderated
    Jun 6, 2012 7:25 AM   in reply to Curt Y

    I'm seeing the same issue. Mac OS 10.7.4, Mac Pro 2010 8-core with 32gb ram. NOTE that it seems it is not photoshop itself that becomes unresponsive, it appears to be only the document window (photoshop still lets me open the file menu, for instance). It becomes unresponsive when a tool is selected, after which I can't do anything with a document, or any of the pallets. I am using a Wacom Intuos 4; updated my drivers yesterday, and the freezing still happens.

     

    I'm going to try and watch activity monitor for the rest of the day and see if anything jumps out at me. But honestly, with the specs on this machine, if photoshop is using up all resources it's a software issue. If this machine can't run PS effectively without constant unresponsiveness, then I might as well give up now.

     
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  • Currently Being Moderated
    Jun 6, 2012 8:13 AM   in reply to bcmorrison99

    Photoshop goes to 100% CPU usage when this happens (normally sitting around 1% and < 3gb ram). Memory usage didn't change. Wacom drivers don't show any increase in CPU or memory usage.

     
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  • Currently Being Moderated
    Jun 6, 2012 8:24 AM   in reply to bcmorrison99

    Not a computer whiz, but is there anyway to tell what the video card is doing during this time?  Is VRAM maxed out for instance?

     
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  • Currently Being Moderated
    Jun 6, 2012 8:47 AM   in reply to Curt Y

    I'm not aware of a way to see vram usage with the tools I have. Given that the CPU is maxed when this happens, I suspect another cause, though.

     
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  • Currently Being Moderated
    Jun 6, 2012 12:06 PM   in reply to BarneyHamilton

    I notice that nobody has posted their System info from Help > system Info inside Photoshop -- That can really help in obtaining information that might be easily discovered by looking through the sysinfo data.

     

    So if you are still seeing this trouble and looking for help via the forums, that is a great place to start --- How about getting a few System Info's to this thread?

     

    Thanks!

    Pete

     
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  • Currently Being Moderated
    Jun 9, 2012 9:45 AM   in reply to Pete.Green

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Operating System: Mac OS 10.7.4

    System architecture: Intel CPU Family:6, Model:44, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

    Physical processor count: 8

    Logical processor count: 16

    Processor speed: 2400 MHz

    Built-in memory: 32768 MB

    Free memory: 13998 MB

    Memory available to Photoshop: 30256 MB

    Memory used by Photoshop: 70 %

    Image tile size: 1024K

    Image cache levels: 4

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    OpenGL Allow Old GPUs: Not Detected.

    OpenGL Version: 2.1 ATI-7.18.18

    OpenCL Version:

    Video Card Vendor: ATI Technologies Inc.

    Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine

    Display: 2

    Display Depth:= 32

    Display Bounds:=  top: 0, left: 1920, bottom: 1200, right: 3520

    Video Renderer ID: 16915202

    Video Card Memory: 1257 MB

    Video Rect Texture Size: 16384

    OpenGL Version: 2.1 ATI-7.18.18

    OpenCL Version:

    Video Card Vendor: ATI Technologies Inc.

    Video Card Renderer: ATI Radeon HD 5770 OpenGL Engine

    Display: 1

    Main Display

    Display Depth:= 32

    Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

    Video Renderer ID: 16915202

    Video Card Memory: 1257 MB

    Video Rect Texture Size: 16384

    Serial number: [removed by admin]

    Application folder: Macintosh SSD:Applications:Adobe Photoshop CS6:

    Photoshop scratch has async I/O enabled

    Scratch volume(s):

      Startup, 222.8G, 185.6G free

    Required Plug-ins folder: Macintosh SSD:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:

    Primary Plug-ins folder: Macintosh SSD:Applications:Adobe Photoshop CS6:Plug-ins:

    Additional Plug-ins folder: not set

     

    Installed components:

     

       adbeape.framework   adbeape   3.3.8.19346   66.1025012

       AdbeScriptUIFlex.framework   AdbeScriptUIFlex   6.2.29.18602   66.490082

       adobe_caps.framework   adobe_caps   6.0.29.0   1.276181

       AdobeACE.framework   AdobeACE   2.19.18.19243   66.492997

       AdobeAGM.framework   AdobeAGM   4.26.17.19243   66.492997

       AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.7.101.18636   66.26830

       AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.7.101.18636   66.26830

       AdobeBIB.framework   AdobeBIB   1.2.02.19243   66.492997

       AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   66.492997

       AdobeCoolType.framework   AdobeCoolType   5.10.31.19243   66.492997

       AdobeCrashReporter.framework   AdobeCrashReporter   6.0.20120201  

       AdobeExtendScript.framework   AdobeExtendScript   4.2.12.18602   66.490082

       AdobeJP2K.framework   AdobeJP2K   2.0.0.18562   66.236923

       AdobeLinguistic.framework      17206  

       AdobeMPS.framework   AdobeMPS   5.8.0.19463   66.495174

       AdobeOwl.framework   AdobeOwl   4.0.93   66.496052

       AdobePDFL.framework   AdobePDFL   10.0.1.18562   66.419471

       AdobePDFSettings.framework   AdobePDFSettings   1.4  

       AdobePIP.framework   AdobePIP   6.0.0.1654  

       AdobeScCore.framework   AdobeScCore   4.2.12.18602   66.490082

       AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

       AdobeXMP.framework   AdobeXMPCore   66.145661   66.145661

       AdobeXMPFiles.framework   AdobeXMPFiles   66.145661   66.145661

       AdobeXMPScript.framework   AdobeXMPScript   66.145661   66.145661

       ahclient.framework   ahclient   1.7.0.56  

       aif_core.framework   AdobeAIF   3.0.00   62.490293

       aif_ocl.framework   AdobeAIF   3.0.00   62.490293

       aif_ogl.framework   AdobeAIF   3.0.00   62.490293

       AlignmentLib.framework   xcode   1.0.0.1  

       amtlib.framework   amtlib   6.0.0.75  

       boost_date_time.framework   boost_date_time   6.0.0.0  

       boost_signals.framework   boost_signals   6.0.0.0  

       boost_system.framework   boost_system   6.0.0.0  

       boost_threads.framework   boost_threads   6.0.0.0  

       Cg.framework   NVIDIA Cg     

       CIT.framework   CIT   2.0.5.19287   145486

       data_flow.framework   AdobeAIF   3.0.00   62.490293

       dvaaudiodevice.framework   dvaaudiodevice   6.0.0.0  

       dvacore.framework   dvacore   6.0.0.0  

       dvamarshal.framework   dvamarshal   6.0.0.0  

       dvamediatypes.framework   dvamediatypes   6.0.0.0  

       dvaplayer.framework   dvaplayer   6.0.0.0  

       dvatransport.framework   dvatransport   6.0.0.0  

       dvaunittesting.framework   dvaunittesting   6.0.0.0  

       dynamiclink.framework   dynamiclink   6.0.0.0  

       FileInfo.framework   FileInfo   66.145433   66.145433

       filter_graph.framework   AdobeAIF   3.0.00   62.490293

       hydra_filters.framework   AdobeAIF   3.0.00   62.490293

       ICUConverter.framework   ICUConverter   3.61   "gtlib_3.0" "." "16615"

       ICUData.framework   ICUData   3.61   "gtlib_3.0" "." "16615"

       image_compiler.framework   AdobeAIF   3.0.00   62.490293

       image_flow.framework   AdobeAIF   3.0.00   62.490293

       image_runtime.framework   AdobeAIF   3.0.00   62.490293

       LogSession.framework   LogSession   2.1.2.1652  

       mediacoreif.framework   mediacoreif   6.0.0.0  

       PlugPlug.framework   PlugPlug   3.0.0.383  

       UpdaterNotifications.framework   UpdaterNotifications   6.0.0.24   "6.0.0.24"

       wrservices.framework        

     

     

    Required plug-ins:

     

       Accented Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Adaptive Wide Angle 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

       ADM 3.10x16, Copyright © 1987-2008 Adobe Systems Inc.  All rights reserved. - from the file “AdobeADM.bundle”

       Angled Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Average 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Average.plugin”

       Bas Relief 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       BMP 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Camera Raw 7.1 (354), Copyright © 2012 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

       Chalk & Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Charcoal 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Chrome 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Cineon 13.0 20120315.r.428 2012/03/15:21:00:00  ©2002-2012 Adobe Systems Incorporated - from the file “Cineon.plugin”

       Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

       Collada DAE 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “U3D.plugin”

       Color Halftone 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Colored Pencil 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       CompuServe GIF 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Conté Crayon 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Craquelure 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Crop and Straighten Photos 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

       Crop and Straighten Photos Filter 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Crosshatch 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Crystallize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Cutout 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Dark Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       De-Interlace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Difference Clouds 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Clouds.plugin”

       Diffuse Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Displace 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Dry Brush 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Eazel Acquire 13.0 20120315.r.428 2012/03/15:21:00:00  ©1997-2012 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

       Embed Watermark NO VERSION - from the file “DigiSign.plugin”

       Enable Async I/O 13.0 20120315.r.428 2012/03/15:21:00:00  © 2004-2012 Adobe Systems Incorporated - from the file “Enable Async IO.plugin”

       Extrude 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       FastCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “FastCore.plugin”

       Fibers 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Film Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Filter Gallery 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Fresco 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Glowing Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Grain 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Graphic Pen 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Halftone Pattern 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       HDRMergeUI 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

       IFF Format 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Ink Outlines 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       JPEG 2000 13.0 20120315.r.428 2012/03/15:21:00:00  ©2001-2012 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

       Lens Blur 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

       Lens Correction 13.0, Copyright © 2002-2012 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

       Lens Flare 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Liquify 13.0, Copyright © 2001-2012 Adobe Systems Incorporated - from the file “Liquify.plugin”

       Matlab Operation 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

       Measurement Core 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

       Mezzotint 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       MMXCore Routines 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MMXCore.plugin”

       Mosaic Tiles 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Multiprocessor Support 13.0 20120315.r.428 2012/03/15:21:00:00  ©1990-2012 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

       Neon Glow 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Note Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       NTSC Colors 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

       Ocean Ripple 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Oil Paint 13.0, Copyright © 2011 Adobe Systems Incorporated - from the file “Oil Paint.plugin”

       OpenEXR 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Paint Daubs 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Palette Knife 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Patchwork 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Paths to Illustrator 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       PCX 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PCX.plugin”

       Photocopy 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Photoshop 3D Engine 13.0 20120315.r.428 2012/03/15:21:00:00  ©2006-2012 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

       Picture Package Filter 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

       Pinch 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Pixar 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “Pixar.plugin”

       Plaster 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Plastic Wrap 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       PNG 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Pointillize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Polar Coordinates 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Portable Bit Map 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “PBM.plugin”

       Poster Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Radial Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Radiance 13.0 20120315.r.428 2012/03/15:21:00:00  ©2003-2012 Adobe Systems Incorporated - from the file “Radiance.plugin”

       Read Watermark NO VERSION - from the file “DigiRead.plugin”

       Reticulation 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Ripple 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Rough Pastels 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Save for Web 13.0, Copyright © 1999-2012 Adobe Systems Incorporated - from the file “Save for Web.plugin”

       ScriptingSupport 13.0, Copyright © 2012 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

       Shear 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Smart Blur 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Smudge Stick 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Solarize 13.0 20120315.r.428 2012/03/15:21:00:00  ©1993-2012 Adobe Systems Incorporated - from the file “Solarize.plugin”

       Spatter 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Spherize 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Sponge 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Sprayed Strokes 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Stained Glass 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Stamp 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Sumi-e 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Targa 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Texturizer 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Tiles 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Torn Edges 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Twirl 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Underpainting 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Vanishing Point 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

       Water Paper 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Watercolor 13.0, Copyright © 1991-2012 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

       Wave 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Wind 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       Wireless Bitmap 13.0 20120315.r.428 2012/03/15:21:00:00  ©1989-2012 Adobe Systems Incorporated - from the file “WBMP.plugin”

       ZigZag 13.0, Copyright © 2003-2012 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

     

    Optional and third party plug-ins:

     

       BackgroundFilter NO VERSION - from the file “BackgroundFilter.plugin”

       Dfine 2.0 NO VERSION - from the file “Dfine2.plugin”

       FineStructuresFilter NO VERSION - from the file “FineStructuresFilter.plugin”

       Hidden Topaz Labs Denoise - from the file “TopazRemaskAutomate.plugin”

       HotPixelsFilter NO VERSION - from the file “HotPixelsFilter.plugin”

       Nik Selective Tool 2.103, Copyright © 2000-2012 Nik Software Inc. - from the file “SelectivePalette.plugin”

       ShadowsFilter NO VERSION - from the file “ShadowsFilter.plugin”

       Silver Efex Pro 2 2.004, Copyright © 2000-2012 Nik Software Inc. - from the file “Silver Efex Pro 2.plugin”

       SkinFilter NO VERSION - from the file “SkinFilter.plugin”

       SkyFilter NO VERSION - from the file “SkyFilter.plugin”

       StrongNoiseFilter NO VERSION - from the file “StrongNoiseFilter.plugin”

       Topaz Adjust 5 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_adjust5.plugin”

       Topaz Clean 3 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_clean3.plugin”

       Topaz DeJpeg 4 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_dejpeg4.plugin”

       Topaz DeNoise 5 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_denoise5.plugin”

       Topaz Detail 2 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_detail2.plugin”

       Topaz InFocus CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_infocus.plugin”

       Topaz ReMask 3 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_remask3.plugin”

       Topaz Simplify 3 CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “Topaz_simplify3.plugin”

    Plug-ins that failed to load: NONE

    Flash:

       Mini Bridge

       Kuler

    Installed TWAIN devices: NONE

     
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    Jun 6, 2012 12:28 PM   in reply to bcmorrison99

    Thanks for the system info -- All looks pretty good from my perspective at least from Photoshop's end -- Not sure why you're seeing the slowdowns your'e seeing.

    I use an Intuos 4 on my 10.7.4 Imac with 12 gigs of ram here, AMD Radeon HD 6750M, an i5 and I don't experience the hangs you're describing.

     

    Have you tried a different admin user? Do you see the same hangs there?

     

    What about an uninstall/reinstall of Photoshop? This isn't the most fun step, but it is pretty worthwhile for troubleshooting.

     

    My Wacom tablet utility shows I'm using v6.2.0w4

     
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    Jun 6, 2012 12:48 PM   in reply to Pete.Green

    I can reproduce it with a new, clean admin user.

     

    Your Wacom drivers are out of date, I am using 6.3.1w2 which I downloaded yesterday in an attempt to resolve this (see the previous posts). Updated drivers didn't seem to change anything.

     

    I faill see what another install will accomplish, aside from taking up lots of my time. I assume by "troubleshooting" you mean "hope the goes away". This has been happening since I went to CS6 (although it only became intolerable in the past day or so, as my work over the past few weeks was pretty straight photography with very little ps work). The problem didn't just start happening, it's been that way from the first install of CS6. What's the next step if a clean install wouldn't change anything? It's pretty much unusable at the moment.

     
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    Jun 6, 2012 12:59 PM   in reply to bcmorrison99

    This is not normal:

    ss.png

     
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    Jun 7, 2012 12:36 PM   in reply to bcmorrison99

    Does it always sit on 100% CPU (like right after you launch PS), or does it do that only after you've done certain functions in the app? It would really help if you could say I did X, Y, and Z and then PS starts using 100% CPU.

     

    Also, if anyone is experiencing this slowdown and is anywhere west of the rockies, please let me know.  I might want to pay you a visit so we can try to get this issue understood and resolved.

     

    Thanks,

    Adam

     
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    Jun 7, 2012 12:44 PM   in reply to bcmorrison99

    One more thing, looking at your system info you have a lot of 3rd party plug-ins loaded.  Does the problem occur if you remove all 3rd party plug-ins?

     
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    Jun 7, 2012 12:48 PM   in reply to Adam Jerugim

    Disabling third party plugins/addons didn't fix the tool lag for me.

     

    Despite earlier improvement after updating my Wacom drivers I'm still getting the occasional lag. Will keep Actvity Monitor open to monitor any CPU spikes, but didn't notice anything in Menu Meters' CPU gauges during previous tool lags.

     
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    Jun 7, 2012 1:39 PM   in reply to Adam Jerugim

    I can see it hit 100% CPU whenever it hangs like this. As others have also reported, it hangs for around 30 seconds when a tool is selected (but not every time a tool is selected). I'm pretty confident it's the act of selecting the tool that is the trigger - this morning I hit J to get my patch tool, and immediate tried to use it; then noticed it was hanging again. When it finally was responsive again, there was no "patch" in the history, leading me to believe the actual hang began when I selected the tool, not when I tried to use the tool. 

     

    Normal CPU load for photoshop is less than 1%, and there's no reason the simple act of selecting a tool should do this.

     
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    Jun 9, 2012 9:44 AM   in reply to BarneyHamilton

    We still haven't seen the problem.  Our guess is that there is some factor on your system causing or triggering this -- so Adam is working with a number of people to get more information about their systems, and try to get profiles of the app while it is in the hung state.

     
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    Jun 9, 2012 10:03 AM   in reply to Chris Cox

    Well I am seeing the same thing too, and suspect this is a much more prevalent problem than what has so far been reported. System Info http://www.dypinc.com/DYP_Sys_Info.rtf

     

    When I select tools the selection seems okay but I cannot start using the tools right away. I have to wait for 10 or more seconds before I can do anything with the tools. So far this seems to be for all tools. I havn't had time to really try to diagniose this yet so that is why I havn't really mentioned it before except that the updated wacom driver did not really help any.

     

    I spent about 6 hours in CS6 yesterday and would estimate I lost atleast a half hour waiting for the tools to respond. I this point when I need to push jobs through I am going to be using CS5.

     
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    Jun 9, 2012 10:05 AM   in reply to Was DYP

    DYP - can you try disabling the third party plugins and see if it still occurs?

     

    And do you know how to sample a process via Instruments or the Activity Monitor?  (so we can get a sample while it's hung)

     
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    Jun 9, 2012 10:26 AM   in reply to Chris Cox

    I will see if I can make some time between now and Monday to dig into this. I also am having some strange issues with the crop tool which I need to test as well.

     
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    Jun 9, 2012 3:38 PM   in reply to Was DYP

    Anyone else getting an hang when Command-Tabbing to PS CS6? Noticed a few times today that my entire system would freeze (worrying) when Cmmd-tabbing to PS.

     
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