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Marshaln
Currently Being Moderated

Flash Player suddenly stopped working on my computer completely!

May 27, 2012 7:10 AM

Tags: #error #firefox #chrome #flash_not_working #install_flash

So I tried out the Adobe Photoshop trial, and when that trial expired, I uninstalled it using Revo Uninstaller, and I think that may have accidentally uninstalled Adobe Flash Player from my  computer entirely. None of my browsers can show Youtube Videos, Pandora Radio does not work,  and when I go to click on a link from Google, it's just a white screen and does not redirect me to the link, although Flash games do work for some odd reason.

I use Google Chrome, have deleted browsing cache, Flash cache, and attempted to re-install Adobe Flash Player onto my computer, but when I go to install it on chrome, it says that flash is built in. When I go to install it on Firefox, I click download and nothing ever pops up.

If anyone can help me, I'd really appreciate that very much!

 
Replies
  • Currently Being Moderated
    May 27, 2012 6:15 PM   in reply to Marshaln

    It would help if you told us what OS you are using.

     
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  • Currently Being Moderated
    May 27, 2012 10:37 PM   in reply to Marshaln

    Hi,

     

    Google Chrome is installed with Flash Player. Using Google Chrome, could you please go this page and see the version of Flash Player? http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

     

    The following page has the detailed information on downloading and installing Flash Player on Windows using Mozilla Firefox: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html#Flash_Player_for_Firefox

     

    If downloading doesn't work, refer to: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-pla yer-windows.html#install_in_a_firewall_proxy_server_environment

     

    Thanks,

    Sunil

     
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  • Currently Being Moderated
    May 28, 2012 7:13 PM   in reply to Marshaln

    Can you try a clean install, as described in http://forums.adobe.com/thread/928315

     

    If Flash Player still does not work after this, please list all files you have in

    • C:\Windows\system32\Macromed\Flash
    • C:\Windows\syswow64\Macromed\Flash

    as well as the contents of the FlashInstall.log files from both above folders.

     
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  • Currently Being Moderated
    Jun 1, 2012 10:08 PM   in reply to Marshaln

    This looks all perfectly correct; no installation errors or warning, and all required files are where they should be.

     

    You mention "white screen" in your original post; could it be a display adapter driver problem?  Can you check if updating your device driver will improve the situation?  See http://forums.adobe.com/thread/945765

     
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  • Currently Being Moderated
    Jun 2, 2012 8:14 PM   in reply to Marshaln

    Your graphics driver is not really old, but a tiny bit old.

    Can you check with this tool if it finds a newer driver: http://www.intel.com/p/en_US/support/detect

    I found that this driver update tool does not work well on Firefox; try it on Internet Explorer.

     

    I don't know anything else that could cause the problem you are seeing.  You mentioned Java, what version do you have installed?  (http://www.java.com/en/download/testjava.jsp)

     
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